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“Good Enough for an Airport Hotel”
Review of Riande Aeropuerto

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Riande Aeropuerto
Ranked #35 of 115 Hotels in Panama City
Reviewed July 23, 2014

Maybe it was just my room, but I expected this place to be much nicer than it was based on the reviews and the price. Don't get me wrong, it was sufficient for an overnight in PC to be near the airport for our next-day flight, however the grounds do not match the rooms. The lobby is immaculate, however the rooms are just "eh". It's most definitely a maze to find your room (lack of signage), but what the Riande lacked in all-around luxury it made up for in convenience.

My husband & I had hoped to make the most of our overnight in PC by hoofing it downtown to see the canal, but beware, if this is your plan, you must be checked in to your room by 2/2:30 pm to make that happen realistically. This hotel is just far too far from the city center to make getting to the canal by the closing time with traffic a reality.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank FullOfWanderlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Guest Relations Manager at Riande Aeropuerto, responded to this reviewResponded July 24, 2014

Dear FullOfWanderlust,

Thank you for taking the time to write your review of our hotel.

I am very pleased you enjoyed our convenient location and beautiful grounds, and was saddened by your comment regarding our rooms and signage. I will be sure to mention your comments to my colleagues, so that we may address them to the best of our abilities.

I am sorry you were unable to visit the Panama Canal during opening hours & agree with you that traffic in Panama City is a big issue, and can make travelling around the city quite chaotic. Unfortunatley, this is far beyond our control. A short drive to the City Center (20 minutes), and the Miraflores Locks (35 minutes), end up taking much longer, and going to the Canal can be tricky when you visit on a layover, as the Miraflores Locks Visitors Center is only open until 16:30.

I do hope you had the opportunity to enjoy our pool and complimentary shuttle, breakfast, welcoming drink and WIFI during your stay with us.

Thank you for staying with us, and we hope to welcome you again in the future!

Best regards,
Laure-Anne Teuscher
Guest Relations - Riande Hoteles

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Reviewed July 22, 2014

I stayed for an over night at the Hotel, the place was very nice. I especially appreciated the softness of the bed very conducive to sleep. The free airport shuttle is an added plus to the stay and the short distance from the airport makes it a great place to stay. However if you are to arrive at midnight the shuttle does not go out to pick you up at the airport even if you have already given them your time of arrival via e-mail(you would need to call the hotel and tell them that you have arrived).

  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank Diana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Guest Relations Manager at Riande Aeropuerto, responded to this reviewResponded July 23, 2014

Dear Diana P. ,

Thank you for your review.

I am very happy to know you enjoyed our hotel, clean rooms and super comfortable beds. Please pardon the inconvenience you experienced regarding the shuttle. We do, in fact, aim for continuous transportation throughout the day, and sometimes it is delayed. I will be sure to share you aforementioned experience with my colleagues so that we may address this adequately.

Thank you for staying with us, and we look forward to welcoming you again in the near future.

Best regards,

Laure-Anne Teuscher
Guest Relations - Riande Hoteles

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Reviewed July 20, 2014

I stayed here for 2 nights with my husband and 2 kids just before leaving Panama City. It is close to airport and offers free shuttle ride to get there which is why we chose it. It is a bigger hotel with lots of amenities including at least 3 restaurants, gift shop, work out room, big pool with swim up bar, play ground, casino and some sort of sports court plus free buffet breakfast. Grounds were large enough to go for a walk and explore a bit. We spent most of time swimming in pool plus played a little ping pong and giant chess. There's really no where to go aside from resort unless you catch a taxi. Room was average but clean. Beds were comfortable although I was the only one with a decent pillow. Big shower with hot water. Food and service was hit and miss and main reason for downgrade to my 4 star rating. First night our dinner wasn't great. Appetizer was not what was described on menu and main wasn't very tasty. Next night however my dinner was fabulous - one of best tacos I've ever had. Buffet breakfast was just okay but at least free - typical scrambled eggs, toast,cereal and fruit. First morning had waffles and second morning didn't. They took fruit away the first morning before breakfast over and never returned it. Also service in dining room was average. Wait staff were polite and spoke limited English (which seemed fairly normal in our experience in panama) but we had a problem with kids meal in that burger was still rare. Asked for new one well done. They ended up taking same patty and throwing it back on grill and then putting it on a new bun. Patty had same 2 bites missing so we knew. Thought that was odd and maybe not hygienic from cooking perspective...also staff at outside bar were not friendly at all and I felt like I was disturbing them when ordering a drink. Also had no luck trying to order drink at inside bar. Stood waiting for approx 10 mins and no one came over to serve. It was also definitely on the pricey side for food/drink compared to what we paid elsewhere in panama. The hotel itself is beautiful. Would stay there again for a night before catching flight home or when first arriving but wouldn't spend any more time than that as service and food consistency were lacking, not much to do and I would feel trapped after a couple days plus quite expensive.

Stayed: July 2014, traveled with family
Thank cantravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Guest Relations Manager at Riande Aeropuerto, responded to this reviewResponded July 22, 2014

Dear Cantravellor,

Thank you for taking the time to write your review.
I am pleased to know you enjoyed our hotel and services. I apologize for any inconvenience you may have experienced throughout your stay with us, and hope we will have the opportunity to change you opinion upon your next stay.

On behalf of the Riande Aeropuerto Hotel & Casino team, thank you for staying with us and we look forward to welcoming you again in the future.

Best regards,
Laure-Anne Teuscher
Guest Relations - Riande Hoteles

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Reviewed July 19, 2014

We stayed at the Riande during a 12 hour layover in Panama. It is a 15 minute ride at the most from and to the airport, and the free airport shuttle was included in the room rate. The room was clean and comfortable. We found the staff to be very friendly and accommodating. We had dinner in the restaurant and were very pleased with the food, service and the price. Two free drinks and a the breakfast buffet was also included in the room rate. In the morning the driver delayed leaving for the airport just a few minutes while we and another couple went through the buffet (we had a very early flight). The staff nicely put coffee in a to-go cup and allowed us to wrap up a danish and sandwich for later. We did not have a chance to use the pool or other facilities, but we plan to stay here during a future trip to Panama. A note on travelling through Panama - Panamanian Customs takes fingerprints and photographs of visitors which can make going through Customs a lengthy experience,

Room Tip: We had a garden view, which was more parking lot but we were there overnight only and didn't min...
  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Crewdog13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Guest Relations Manager at Riande Aeropuerto, responded to this reviewResponded July 21, 2014

Dear CrewDog13,

Thank you so much for your review!

I'm so happy to read that we were able to surpass your expectations throughout your short layover with us. We love being able to help our guests with the little things; whether it`s packing up a coffee to-go, offering complimentary shuttle service, welcome drinks or a super early breakfast buffet. I would like to thank you for pointing out that our staff was very friendly and accommodating, I will be sure to share this with the whole team.

On behalf of the Riande Aeropuerto Hotel & Casino team, thank you for staying with us, and we look forward to welcoming you again upon your next trip to Panama (hopefully next time you will have the opportunity to try out the Pool/Jacuzzi/Garden area!).

Best regards,
Laure-Anne Teuscher
Guest Relations - Riande Hoteles

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

We had only 24 hours in Panama and an early flight out so we booked this hotel with a free transfer bus. The rooms are perfect and clean. The pool amazing and huge. We arrived at the hotel about 9 am and we didn´t expect to get a room until after lunch. The reception spoke english and apologized that our room wasn't ready. They felt sorry for us and asked if we had eaten and we said no and got free tickets to the breakfast buffet! We ate a bit and then the room was ready. We explained we had only one day in Panama and wanted to see the city. They said they could arrange a car with a guide/driver and take us to four stops including Miraflores locks and the Panama Canal. The tour costed 100$ for us two in one car and took us through the center of Panama City, The Canal (where you have to pay the 15$ entry), the Causeway and Casco Vieje (old city). It was supposed to include a mall as well but we never saw one. A trip to the canal alone was 85$. Since it was incredibly hot we were pleased to see a bit of Panama City and it was great in an air conditioned car. The driver spoke English. The breakfast buffet starts 5am which is good if you have an early flight.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Gert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Guest Relations Manager at Riande Aeropuerto, responded to this reviewResponded July 7, 2014

Dear Gert E.,

Thank you for your detailed review of our property!

I am so pleased to know you enjoyed our hotel and its services, especially our clean rooms and spacious pool. We pride ourselves on being able to provide our guests with a unique airport hotel experience, and are very happy to know that in the case of your stay, we were able to achieve this!

On behalf of the Riande Aeropuerto Hotel & Casino team, thank you for staying with us and we hope to welcome you again in the future!

Best regards,
Laure-Anne Teuscher
Guest Relations - Riande Hoteles

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2014

We found this hotel last minute before having to leave for the airport the following morning. We were expecting a basic hotel convenient to the airport. What a pleasant surprise! Beautiful grounds, great pool, welcome drinks, free buffet breakfast, etc… The staff was so pleasant and professional. If I had known what I was in for, I would have arrived at this hotel much earlier to take advantage of all it had to offer.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank toni r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Guest Relations Manager at Riande Aeropuerto, responded to this reviewResponded July 7, 2014

Dear SanLeandroGolfnut12,

Thank you so very much for your review. We are so happy to read your positive comments about of facilities and services.

On behalf of the whole Riande Aeropuerto Hotel & Casino team, thank you or staying with us, and we hope to welcome you back upon your next trip to Panama!

Best regards,
Laure-Anne Teuscher
Guest Relations - Riande Hoteles

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2014

If you are needing to lay over between flights, as we did en route from LA to the Caribbean, this hotel is a great option. We only wish we'd had more hours to enjoy the great pol area and just hang out to feel like we were starting vacation.
Hotel is clean, room had everything we needed, including free breakfast and a couple of free drinks at the bar and the staff were welcoming. The shuttle took 5 minutes to the airport. Such a difference from doing our usual red eye out of LA.
Seriously consider this as an option.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank fifraser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RiandeHoteles, Guest Relations Manager at Riande Aeropuerto, responded to this reviewResponded July 4, 2014

Dear Fifraser,

Thank you so much for your review & recommendation! I'm so pleased to know that you were pleased with our facility and services!

On behalf of the Riande Aeropuerto Hotel & Casino, thank you so much for staying with us, and we look forward to welcoming you again in the future!

Best regards,
Laure-Anne Teuscher
Guest Relations - Riande Hoteles

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riande Aeropuerto

Address: Via Tocumen | entrada al Corredor Sur Panama, Panama City 0819, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Casino Hotel in Panama City
#15 Spa Hotel in Panama City
#23 Luxury Hotel in Panama City
Price Range: $76 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Riande Aeropuerto 4*
Number of rooms: 173
Official Description (provided by the hotel):
Who said airport hotels had to be boring? Entirely renovated in 2012 and located 5 minutes away from Panama Tocumen International Airport (PTY), the Riande Aeropuerto Hotel, Casino & Resort offers an oasis of calm and resort like facilities for business, leisure and transfer travelers. For the business travelers, we offer free Wifi throughout the property, various meeting rooms, a business center, plus free shuttle service from and to the airport. Sport lovers can choose to do their fitness routine inside our well-equipped gym or at our outdoor exercise area overlooking the tropical green gardens, swim in a pool or maybe try one of our new Paddle Tennis courts (Padel). The kids can also join the fun spending time at our playground! Feeling lucky tonight? Do you hear your name being called with every turn of the roulette? Then, the casino is the place for you. Travelers in need of well-deserved relaxation before or after a long flight will feel the bubbling waters of the Jacuzzi melt the stress away while enjoying a drink from the H2O bar, knowing that a relaxing massage awaits them in our brand new spa. All of our 178 luxurious sleeping accommodations all include free internet access, flat screen TVs and our Signature Bed with heavenly linen. We have three dining options and cater for a wide range of tastes; guests can enjoy a meal or snack in the RAH Sushi Bar, la Veranda cafe and H2O Bar. 24/7 Room service is also available for our guests' well-being. ... more   less 
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Also Known As:
Riande Aeropuerto Hotel Panama City
Riande Aeropuerto Hotel And Resort
Hotel Riande Aeropuerto
Riande Hotel Panama
Riande Aeropuerto Panama/Panama City

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