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“Good value. Nice rooms. Service is great.”

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Continental Hotel & Casino
Ranked #44 of 115 Hotels in Panama City
Reviewed June 1, 2014

We had to leave the hotel we were at since it was terrible and ended up here. We booked on bookings.com and got a great rate! We arrived and were greeted with great customer service. We checked in, the rooms were very big and we had a nice pool view. We showered and went to the casino which was full of slot machines. We ordered room service and got a cuban and cheesecake. Food was ok, but it came very quickly. I would stay again,

  • Stayed: May 2014, traveled with friends
    • Value
    • Location
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1  Thank Dianamwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded June 9, 2014

Dear Mrs. Diana:

Receive greetings on behalf of all employees of the Continental Hotel & Casino.

We would like to thank you for your comments and also pleased to know that we
meet your expectations.

Your opinion encourage us to continue improving our standards.


Sincerely,

Mirna Capel
Customer Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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164 - 170 of 721 reviews

Reviewed May 12, 2014

Hotel is very central down town Panama city. It has a Casino and nice outside pool area. It used to have a excellent seafood restaurant, but this one has been replaced with a below average meat and French fries restaurant. Rooms are quite big.

  • Stayed: June 2013, traveled on business
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2  Thank Frode U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded May 17, 2014

Dear Mr. Frode U:

Receive our greetings, on behalf of all our employees of the Continental Hotel & Casino.

We appreciated the time you took to let us know your opinion, and for given us the opportunity to improve our services.

Our main goal is to provide the best possible service. Thanks for your opinion.

Sincerely,

Mirna Capel
Customer Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2014

As the reception, I was intimidated by how paying cash was received. I had to sign a paper with the copies of all bills and my passport - no excuse, explanation or apology given. Just a reminder, paying cash is good for you - faster and cheaper cash. I would appreciate not having the "this is wrong" attitude.

The internet was dead slow. I had a 30mb download I had to make and it took me 18 (yes, eighteen) atempts, 2 hours each - the conection was dead slow and kept dropping.

The advertised "las vegas stile cassino" was dark saloon - take a look on the cassino royal next to the Marriott - that was the expectation.

The restaurant was good, until I tried to ask flr desert. In two separate ocasions there were only 2 of the 8 items on the menu avaliable.

But the worst parts were the air conditioning and bathroom. The air conditioning smelt mold and had two settings: freezing and off. The shower had barely no water, and the few drops I got were never hot.

I appreciate you taking the time to review this, and hope youre able to fix it. I hope you understand this points will be published in my TripAdvisor review, and although I hope you are able to fix it, my experience was not positive.

Stayed: March 2014, traveled solo
3  Thank LFaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded May 7, 2014

Dear Mr. Faro:

Receive greetings on behalf of all employees of the Continental Hotel & Casino.

We offer our apologies for the inconvenience we caused you during your stay in our hotel.

Likewise, thank you for your comments, it help us to correct our faults.

We have talked to the following areas Managers:
Reception
Internet
restaurant
maintenance
Housekeeper
Casino

They have been informed of your unsatisfaction,to make the necessary changes so
these situations, will not happen again.

Once again, we thank you for your opinion, and we express our sincere apologies.

We are at your service.

Sincerely,

Mirna Capel
Customer Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2014

this is not a 5 star luxury resort/hotel like a Waldorf. That being said...this is an excellent hotel by all accounts. the rooms were great, staff was helpful, it's in a pretty central location to the city. The Continental appears to be underrated and can't beat it for the price.

  • Stayed: April 2014, traveled solo
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Thank Anthonyj24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded May 2, 2014

Dear Mr. Anthony J:

Receive greetings on behalf of all employees of the Continental Hotel & Casino.

We would like to thank you for your comments, it make us feel pleased to meet your expectations.

Your opinion encourage us to continue improving our standards.

We Look forward to host you again


Mirna Capel
Customer Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2014

It is a nice hotel, pretty pool and enormous rooms, so comfortable. You can still tell that the best time of the place was in other time, but it has not loose all the charm. Between the casino, the bar and the pool you will feel just fine in the tropics. Nothing very luxurious but pretty enough. The room was the best part for me, big, comfortable, with perfect AC and totally isolated from any light if you wish during the morning.

  • Stayed: July 2013, traveled as a couple
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1  Thank Alberto G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded April 21, 2014

Dear Mr. Alberto G:

Receive greetings on behalf of all employees of the Continental Hotel & Casino.

We would like to thank you for your comments, it make us feel pleased to meet your expectations.

Your opinion encourage us to continue improving our standards.

We Look forward to host you again.

Sincerely,

Mirna Capel
Customer Service Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2014

The rooms were clean and well equipped. The only thing missing was a coffee pot. While this is a beautiful hotel, its strength are its employees. They were pleasant and went the extra mile to be helpful. They helped with arrangements for a tour of the Panama Canal and flights to David. Stayed here at the beginning and at the end of our Panama trip. A security conscience establishment. Breakfast buffet a little pricey.

A wonderful stay!

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Susan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded April 15, 2014

Dear Mrs. Susan:

We offer our greetings and appreciate the time you took to write your opinion about our services. We are pleased to know, that you had a good experience with our staff.

In reference to your suggestion about a coffee pot, we will like to confirm you that it been
taken in consideration.

We look forward to see you again. Thank you for the opportunity to host you.

Best regards,

Mirna Capel
Customer Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2014 via mobile

Stayed for only one night, but very happy with my stay. Staff is very courteous and spoke very good english, the rooms are very clean and modern and the breakfast buffet is a nice addition. On the downside, the wifi didn't work all that well in the room (be sure you ask for your username and password). Overall, I would stay there again.

Stayed: April 2014, traveled with friends
2  Thank Paul D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mirna C, Director de Relaciones con Clientes at Continental Hotel & Casino, responded to this reviewResponded April 12, 2014

Dear Mr. Running Ch:

Receive greetings on behalf of all employees of the Continental Hotel & Casino.

We thank you taking the time to write your opinion about our services and likewise your comments, which motivate us to continue to raise our standards.

Looking forward for a next opportunity to host you.

Sincerely,

Mirna Capel

Customer Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Continental Hotel & Casino

Address: Via Espana and Ricardo Arias Street, Panama City 0823, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#6 Casino Hotel in Panama City
#28 Luxury Hotel in Panama City
Price Range: $62 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Continental Hotel & Casino 4*
Number of rooms: 363
Official Description (provided by the hotel):
The Continental Hotel is strategically located in the heart of Panamas business and financial district, within the most privilege spot of Via España. This beautiful hotel is conveniently surrounded by important banks and headquarters of the major corporations in Latin America. We also include among our neighbors, fancy restaurants, designer boutiques, famous shopping centers, popular night clubs and glamorous lounges. Visitors can attend their business affairs or take shopping tours within only minutes from their room, while taking advantage of all the amenities of a comfortable and elegant hotel that is centrally located, offering easy access to a variety of landmarks and places of interest. Situated only 20 minutes from the international airport - by highway - and less than 30 minutes from the Panama Canal. ... more   less 
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Also Known As:
Continental Hotel Panama City
Continental Hotel And Casino
Continental Riande Hotel
Hotel Continental Panama
Riande Continental Panama
Hotel Riande Panama
Continental Riande Panama City
Continental Hotel & Casino Panama/Panama City

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