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“Big hotel, good staff but a big cockroach!”

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Sheraton Grand Panama
Ranked #47 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed November 27, 2013

This is a well run hotel with excellent staff who go the extra mile to help. Well organised for a huge UN conference in the adjacent conference centre and able to handle to peaks of demand for breakfast etc. The gym is worthy of a mention as it is large and well equipped with trainers available and a ready supply of fresh fruit.
The rooms are large and comfortable with excellent beds. The one downside and the reason for the loss of one star was an evening visit to my bathroom by a huge cockroach. The reception were generally concerned and have arranged for fumigation, so RIP cockroach!

Room Tip: Ask for a sea view as high as possible
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  • Stayed: November 2013, traveled on business
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1  Thank RichardMiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded November 30, 2013

Dear RichardMiles,
Thanks for your comments on you recent stay at our hotel. It is great to hear that our near location to the ATLAPA Conference Centre added convenience to your stay. Our staff truly cares for our guests and we are glad you received a friendly and helpful service in every encounter with our staff from our Front Desk, F&B staff and trainers at Ygia Fitness Center. On behalf of our team we sincerely apologize for the experience on your bathroom during your stay, our Directors of Housekeeping has been notified. We hope to welcome you back on your next visit to Panama City.

Warm regards,

Fernando Cardoso
General Manager

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177 - 183 of 591 reviews

Reviewed November 20, 2013

From the outside, this Sheraton looks a little dated (especially with all the modern new construction going on in Panama right now), but the inside has been superbly remodeled and feels new from almost every perspective. The Sheraton brand is fairly consistent when it comes to downtown business hotels, and this one meets (and really exceeds) that standard. The gym/spa is excellent, and far exceeds the quality of most high-end international hotels (like a small 24-hour Fitness or LA Fitness...but with a spa). Breakfast is excellent too.

  • Stayed: November 2013, traveled on business
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Thank FlyingT-Rex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded November 25, 2013

Dear FlyingT-Rex,
Thank you for sharing your exciting review with us! We are very glad to know that you were comfortable with our inside renovations and that you had a great stay here at the Sheraton Panama Hotel and Convention Center. As you said, we value our guest's fitness and health while traveling, and we are pleased to know that you enjoy our complete Fitness Center and Ygia Spa. We hope to see you again during your next visit to our country.

Best regards,

Fernando Cardoso
General Manager

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Reviewed November 18, 2013

I stayed at this hotel to attend a conference that was being held in the same hotel.

Service efficient. Rooms nice and clean with all the necessary amenities,

This was my fourth stay.

The hotel foyer has been expanded and improved.
Nice pastry and coffee cafe.

The convention areas were great.

Also has a very nice and big restaurant downstairs. Buffet breakfast was great. A wide variety to choose from

Stayed: October 2013, traveled on business
Thank Rosalie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded November 21, 2013

Dearest Rosalie D.
Thanks for taking the time to review our property! We are so delighted that you enjoyed your stay with us and noticed our enhancements at our foyer. We are glad you were excited about our complete buffet at Cafe Bahia Restaurant, we are proud about it as well.
We look forward to host you again for your fifth stay at Sheraton Panama Hotel and Convention Center.

Best regards,

Fernando Cardoso
General Manager

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Reviewed November 4, 2013

The Sheraton Panama Hotel & Convention Center is our entry and departure hotel for Panama. It is located at Panama Bay in front of the Atlapa Convention Center, and is only about 15 minutes from the Tocumen International Airport. Besides being very convenient this is probably one of the best managed hotels we have ever stayed in with a staff that will truly do everything possible to accommodate you and make your stay not just at the hotel, but in Panama as pleasant as possible. During the first part of our stay Tomas Cisneros assisted us in renting a car at the hotel rental desk. We came back to return the car over a week later on a Sunday and the rental car desk was closed. Tomas found a location in PTY that was open and had us follow him over there in pouring rain, and then brought us back to the hotel, furthermore this was on his own time; he had just completed his shift. If you go to this hotel, and you should, look Tomas up and he will most cheerfully assist you with any of the details of your visit.

Room Tip: Ask the front desk for an upgrade.
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  • Stayed: September 2013, traveled with friends
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Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded November 13, 2013

Dear Bob S,
Thanks for this great recommendation through Trip Advisor. We are so glad you enjoyed the accommodations and your stay in Panama City. We are very pleased to hear that our caring and friendly staff members were able to assist all your needs. Thanks for sharing your gratefulness; we will definitely share it with our Concierge Team - especially with Mr. Tomas Cisneros.
We look forward to welcome you soon.

Warm regards,

Fernando Cardoso
General Manager

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Reviewed November 2, 2013

spent 4 days at Sheraton Panama City Panama. staff was great fluent english, knowledgeable of city and activities. food was superior, buffet was worth every cent food was fresh, well prepared. staff recommend excellent resturants that prepared Panamanian dishes perfectly.

Room Tip: ask for a view of the ocean very impressive. take a compass directions are confusing in Panama.
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  • Stayed: October 2013, traveled as a couple
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Thank swragan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded November 6, 2013

Dear swragan,
Thanks for your review about our services. We are very glad to know that you had a great stay with us the same way as you enjoyed an incredible dining experience at our restaurants.
We look forward to host you soon.

Sincerely,

Fernando Cardoso
General Manager

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Reviewed October 26, 2013

Nice facilities including 24 hour cafe, pool, bar. But no quality restaurant on premises. SUPER helpful staff who fixed demagnetized key cards, suggested canal trips, made me double shot lattes, etc. with a smile. Very friendly, especially when I joked with them in Spanish. Costs covered by work so I can't comment on the value, but it was a very pleasant stay. However, if I return to Panama, I'll stay in the Casco Viejo, close to interesting buildings and thriving local markets/neighborhoods.

  • Stayed: October 2013, traveled on business
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Thank Mamiford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded November 6, 2013

Dear Mamiford,
Thank you for sharing your experience and recommend our hotel. We're glad to know about the experience you had with us, the good things you found and the things you think we should improve. You are always welcome at our hotel, we hope to see you soon on your next visit to Panama city.

Sincerely,
Fernando Cardoso
General Manager

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Reviewed October 17, 2013

Stayed here for 2 nights from the 13th to 15th October, 2013

Rooms are dated but very well kept and clean. Housekeeping needs working on. My room was not cleaned on the 14th October and had to ask for service at 5:30pm, our colleagues rooms also suffered the same fate!!!

Buffet breakfast is excellent and was quite reasonable at $18 per person.

Complimentary water is provided in the room as well as excellent coffee.

Beware the taxi charges from the hotel. As an example we paid $8 for 3 persons to the Panama Canal at Miraflores Lock instead of $25 from hotel taxis. Just walk on the street and hail a cab.

The young lady at the concierge desk is excellent and she took very good care of us in finding a restaurant on the Sunday evening.

Would have loved to have rated this hotel higher and would have done so had it not been for housekeeping.

Room Tip: The higher rooms to the front of the hotel will have excellent views of the Pacific ocean
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  • Stayed: October 2013, traveled with friends
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Thank Franklyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando C, General Manager at Sheraton Grand Panama, responded to this reviewResponded November 6, 2013

Dear fee57: Thank you very much for your comments. We sincerely apologize for the inconvenience you faced during your stay; this is not the way we do things. All your feedback will be extended to all our areas to work in a better service and good cleanliness in the rooms. We would like to invite you to come again and give us a second chance to give the service you deserve.
Regards,
Fernando Cardoso
General Manager

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Additional Information about Sheraton Grand Panama

Address: Via Israel y Calle 77 | San Francisco, Panama City 0819, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Casino Hotel in Panama City
#17 Spa Hotel in Panama City
#30 Luxury Hotel in Panama City
Price Range: $97 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Grand Panama 4.5*
Number of rooms: 361
Official Description (provided by the hotel):
The Sheraton Panama Hotel & Convention Center is a deluxe five-star hotel perfectly situated in the heart of Panama City’s business and financial district. Enjoy superb amenities and the proximity of Tocumen International Airport and the Atlapa Convention Center, which is located just across the street from the hotel. This luxury hotel in Panama City is surrounded by premier leisure attractions such as the famous Multiplaza Shopping Mall and the shops and restaurants of Old Panama. ... more   less 
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Also Known As:
Sheraton Panama City Hotel Panama City
Panama City Sheraton
Sheraton Grand Panama Panama City

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