As a leading hotel of the world this misses the mark of excellence. The decor is superb and the rooms large and well appointed. Nevertheless the issues we encountered were surprising.
Cold water tap in the bathroom came off in my. Hand and one of the bulbs was burnt out. calling reception or housekeeping was impossible as no one ever answered the call and the staff's command of English was sorely lacking. The food in the restaurant was awful and the service poor. We did write a lengthy comment card and the General Manager did respond to our comments and positive suggestions for improvement. At least they are listening and will take corrective action. Good for those that follow us.
Careful for the future as they are building a new hotel skyscraper to spoil the views from the rooms so chose a room carefully. More
- Free Wifi