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“Great large upscale rooms,”

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The Bristol Panama Hotel & SPA
Ranked #8 of 115 Hotels in Panama City
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 5, 2014

Two great things about this hotel are the large, oversize, well appointed rooms and the restaurant Salsipuedes under Executive Chef Cuquita Arias de Calvo, called the "Martha Stewart" of Central America. Dishes are Panamanian with some Chinese influences and quite inventive without losing a homey "comfort" food style. The spa on the top floor has the best vistas and I recommend going there for a massage or beauty services. My issues with the hotel were a very slow check in and check out (over 35 minutes in line to check out) and really messed up room service (got the order all wrong and it came 45 minutes late with the wrong utensils). The location is okay but there is lots of construction going on across the street and nearby. Until this finishes there will be noise and slow traffic. Room price was a bargain for the quality however. Swimming pool is small and in an unattractive location.

Room Tip: Right now the rooms at the front side of the hotel look over a construction site. We could hear the...
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank Margaret S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this reviewResponded January 6, 2014

Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests. And your critics are very helpfull in order for us to improve ourselves

I took note regarding some needed improvement in our check in and check out process as well as to improve some of our staff with the english language.

I am happy to see that you enjoyed the food from our well known Panamean Chef Cuquita.

We hope to welcome you again during your next visit to Panama and wish you a Happy New Year!

Kind regards

Pierre Berthier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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490 - 496 of 784 reviews

Reviewed January 3, 2014

We stayed at the Bristol for one night. Room service was great. The rooms were modern, and clean. Beds were very comfortable. The only downside was that the a/c was so noisy it made it difficult for my husband to sleep.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank JaguarMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this reviewResponded January 6, 2014

Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

I took note regarding the A/C with some noise and will request a review of all our fan coils.

Next time, I kindly suggest you to have a Spa treatment on our last floor, from the relaxing room, you will be able to see the all bay.

We hope to welcome you again during your next visit to Panama and wish you a Happy New Year!

Kind regards

Pierre Berthier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

My husband and I recently stayed at the Bristol for two nights over Thanksgiving. We could not have been happier with this hotel. We arranged for transportation from the airport to the property, and as soon as we cleared customs, we found someone waiting for us with a sign to take us to the hotel.

Check-in was easy, and we were thrilled that upon seeing our room, they had already set up a crib (which was large and modern, not the typical hotel crib with thin metal bars) for our infant daughter, which we requested when making the reservation. The room and the bathroom were both HUGE and beautifully decorated. Everything looked brand-new. They also provided slippers and robes, which was a nice touch.

The gym had new equipment and a television attached to each piece of cardio equipment. It was fairly small, but I doubt it gets very crowded. The pool was pretty and also quite small - it's located on a rooftop area with a little patio. Again, I doubt this gets crowded either. When we were there, the pool was empty, and there was only one other person in the gym.

We had breakfast included in our rate, and both mornings we ate at the restaurant on the mail level, which had a breakfast buffet. Both my husband and I enjoyed the food - there was an omelette station and plenty of other hot dishes (eggs, bacon, etc.), pastries, fruit, etc. to eat.

One other thing worth noting is that although this hotel doesn't have a view of the water, it is a fairly short and easy walk to get there. We were able to do it with a baby stroller in about 10 minutes. We also walked to dinner one night to a local restaurant, and walked to the grocery store one day as well. It is definitely centrally-located.

Overall, we had a wonderful experience and would definitely return to the Bristol if we find ourselves back in Panama City!

Room Tip: I never saw the rooms in the "old tower," but from what I heard, people are supposed to re...
  • Stayed: November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GTMBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this reviewResponded January 3, 2014

Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

I know that our view is a bit reduced, but you can see the sea from our last floor where our Spa is located. Anyway as you mentionned, we are nearby.

Next time, I kindly suggest you to have a Spa treatment on our last floor, from the relaxing room, you will be able to see the all bay.

We hope to welcome you again during your next visit to Panama and wish you a Happy New Year!

Kind regards

Pierre Berthier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014

The Hotel is beautiful and the rooms are fantastic. The sleep quality is top notch. The location is OK, but not very close to anything great. The breakfast was very good and I would recommend this hotel very much.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank marcPittsburgh_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this reviewResponded January 3, 2014

Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

Next time, I kindly suggest you to have a Spa treatment on our last floor, from the relaxing room, you will be able to see the all bay.

We hope to welcome you again during your next visit to Panama and wish you a Happy New Year!

Kind regards

Pierre Berthier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013 via mobile

I honestly don't think I'm a big complainer (reflected in my posts I hope). This hotel is very nice. Rooms have good decor. Lobby is swanky. Personnel are friendly and professional. But...had problems with toilets in both rooms, had to call 4 times to get a cot, charged my 4 times for 1 unit of internet access and air-conditioning vent in ceiling dripped water (drip... drip... drip...) audibly all night enough to wake me. Mentioned all this at checkout and got a rushed "so sorry" (did remove internet fees). Food was good. Price was reasonable.

Stayed: December 2013, traveled with friends
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this reviewResponded January 2, 2014

Thank you for taking the time of writing this review of our hotel.

Thank you for bringing up this details to my attention and will make sure that we correct them.
You probably were in the just renovated tower, I will doble check these toilets issue probably from the wáter pressure.

I am happy to see that you enjoyed the food from our well known Panamean Chef Cuquita.

Next time, I kindly suggest you to have a Spa treatment on our last floor, from the relaxing room, you will be able to see the all bay.

We hope to welcome you again during your next visit to Panama and wish you a Happy New Year!

Kind regards

Pierre Berthier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013

We stayed a monday night and a saturday night last week at this hotel. The room was clean and large enough for the 4 of us. We ate dinner in the restaurant and also had room service. The Tuna Tar Tar and Crocodile was especially good. The section of Panama city for the hotel is the financial district with the other large hotels in the area. Lots of construction going on across the street and in this area. Panama is doing alot in the city to clean up and renovate. Would recommend this hotel to friends and would stay here again. We needed help with transportation and the concierge was very helpfull and made it happen.

Room Tip: We were above the bar and room where they were having a wedding and never did hear anything.
  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this reviewResponded January 2, 2014

Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

I am happy to see that you enjoyed the food from our well known Chef Cuquita.

Next time, I kindly suggest you to have a Spa treatment on our last floor, from the relaxing room, you will be able to see the all bay.

We hope to welcome you again during your next visit to Panama and wish you a Happy New Year!

Kind regards

Pierre Berthier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2013

It was my first time in Panama. We were here to do some sightseeing and our travel agent chose
the Bristol and I am so glad she did!! It is a lovely and very elegant hotel right in the heart of the city. The hotel staff provided excellent service and there is a wonderful restaurant in the hotel. Also, a delicious buffet breakfast was included with our room. All in all, a wonderful experience. We would definitely come back.

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ellen0715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre Jean Fra... B, Director General at The Bristol Panama Hotel & SPA, responded to this reviewResponded January 2, 2014

Thank you for taking the time of writing this review of our hotel.

Your compliment are really a positive stroke for us and push us to keep a high standard personalized service toward our guests.

I am happy to see that you enjoyed the food from our well known Panamean Chef Cuquita.

Next time, I kindly suggest you to have a Spa treatment on our last floor, from the relaxing room, you will be able to see the all bay.

We hope to welcome you again during your next visit to Panama and wish you a Happy New Year!

Kind regards

Pierre Berthier
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bristol Panama Hotel & SPA

Address: Avenida Aquilino de la Guardia | Bella Vista, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Panama City
#5 Spa Hotel in Panama City
#8 Luxury Hotel in Panama City
#8 Romantic Hotel in Panama City
Price Range: $108 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Bristol Panama Hotel & SPA 5*
Number of rooms: 125
Official Description (provided by the hotel):
Nestled in the heart of Panama City's bustling (Financial District), Bristol Panama is one of the city's premier addresses for executive and holiday stays. ... more   less 
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Also Known As:
Bristol Panama Hotel Panama City
Bristol Hotel Panama City
Bristol Panama City
The Bristol Panama Hotel & SPA Panama City

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