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“Second Stay, Seeing Improvements!”

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Hard Rock Hotel Panama Megapolis
Ranked #15 of 114 Hotels in Panama City
Certificate of Excellence
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Second Stay, Seeing Improvements!”
Reviewed April 21, 2014 via mobile

Date: April19-20 room 1717

1. Check in: Felt this guy far more professional and was way more helpful then last time. They upgraded our room to Platinum before I even asked!!!

2. Platinum room: Beautiful room. Awesome balcony. Close enough to hear the pool music from the balcony, far enough to not hear it when inside. The bed is mad comfortable, pillows so soft. There is a fee for using your room phone. Please mention this at the desk. It's not much, but if you live here, calling from your cellphone is cheaper.

3. Channels: There is a channel that shows how to play different songs on the guitar.
*bonus, you can rent a guitar and amp for free with an 800 deposit!

4. Restaurants: Call early for reservations. Go to the buffet on E9 if you want a calmer crowd. Our waiter Victor was incredibly attentive.
Had lunch in Tauro. Really pleasant in the day, I thought it was more for dinner, but was really impressed. Forgot the waitress' name, but she was really professional. For those seeking a 5 start treatment, go there.
Go to Ciao if you want a snack between food hours (all included pack obviously).
Buffet in pool level still a bit hectic. Its more of a strategy issue with the waiters. Chocolate milk could use more chocolate.

5. Bars: Second floor bars will have more locals, and guests on laptops.
Who are U is a really nice bar. First time we went.
Bling, though not my crowd at all, looks really cool. The guards could be more educated. It was holy week, so it had fewer people, manners would of made me feel more welcomed, and stay. The piña coladas are really good.

6. Pool: If you're into crowds, this is your spot. Though I wish there was another pool area more closed off to guests. Locals can take up seats real quick.

7. Elevators: Still an issue! I hopped around going from light to light guessing which elevator was gonna open its doors. This issue affects all guests, so I recommend finding a quick solution.

In the end, I'm very happy with my last stay. The improvements are noticeable.

Stayed April 2014, traveled with friends
Helpful?
Thank Julio J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, April 22, 2014
WOWW, Julio J! Thanks a bunch for this awesome review and for choosing once again the
Hard Rock Band, You are a true celebrity in our world! We truly hope to see you again so we can provide you with yet another unforgettable experience on the stage. TAKE TIME TO BE KIND
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Value
  • Cleanliness
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Hamilton, Bermuda
Level 4 Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 21, 2014

I was there a few months back (submitted review) and was very disappointed. Thought we would give it another try and were very impressed with the improvements. Hotel and rooms are still beautiful. They put a lot more staff on this trip and were really making an effort. Service was generally fast and attentive. We stayed in the lower floors this time to avoid and the elevator delays and it was much better. In addition they had a staff member in every elevator during peak times to make them more efficient. Food was generally very good. Would not hesitate to stay there again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terry147257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, April 22, 2014
What a great review of our stage Terry147257! Thanks for choosing the band once again and letting us know that all the daily sound checks and rehearsals that we do are reaching our Stars expectations at the Show Time. The band will love to have you back on stage once again. Please don’t hesitate on getting back in stage with us dear Star. TAKE TIME TO BE KIND
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Panama City
1 review
Reviewed April 16, 2014

We had a thoroughly enjoyable stay. We had great experiences with the staff from check-in to luggage to check-out. We were particularly pleased with the breakfast in the AS2 (12th floor) with quick seating, fast beverage service and great variety of traditional and local fare. Would definitely stay here again!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, April 17, 2014
The Hard Rock Band will DEFINITELY love to have you once again in the stage with us dear David B! Thanks for taking your valuable time to write this beautiful review of our stage. The Band is really happy to know that you had great experiences with the staff and the amazing food. TAKE TIME TO BE KIND
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 15, 2014

I was expecting so much more from this hotel. I have stayed at other hard rock hotels but this one miss the mark. These are the following things you should know:
1. Bring Slippers. The rooms do not have carpet and the floor is dirty.
2. Slow internet services and crashes all the time.
3. Poor customer service in all areas
4. Few and slow waters
5. Very dirty windows.
6. Small swimming pool.
Try find some other hotels if you are expecting five stars, not this one.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gustavo Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, April 16, 2014
Dear Hard Rocker Gustavo Z. Thanks for choosing the Hard Rock Band, The band is really sorry to hear all this things that we couldn’t fill the expectations you were expecting. Please accept our apologies from the bottom of our Rocker heart and have in mind that we are always on constant rehearsal to be each day a better band. We will love to have you back soon. SAVE THE PLANET
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
189 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed April 15, 2014

Beautiful Hotel, great food; however, the service is ok at best. It is connected to a large and nice mall that you get to without going outside.
Watch your bill at at check out. The last two times I stayed there there was a mysterious $106 "package" charge plus tax. Both times they told me it was a computer "glitch" but I find it odd they are still having the same computer "glitch 2 months after the last time I stayed there.

Room Tip: Purchase the $29 VIP card & it come with free room upgrades, free breakfast for two and $20 per...
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  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank andresworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, April 16, 2014
Thanks for choosing the Hard Rock Band andresworld! Its WONDERFULL to know that you had a great time in our stage , having a lot of fun in our beautiful stage with a great service. Please accept our apologies from the bottom of our hard rock heart for the inconvenience at the checkout. Have in mind that we are dying to have you back with us really soon dear ROCK STAR. ALL IS ONE
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huacas, Costa Rica
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 15, 2014

Excellent service, hotel and rooms are very clean, personal in Spa is very qualified, food very good,
not even one thing to complain. The hotel it self rocks :-)

Special thanks to Paola from concierge. 5 star service

Room Tip: # 5203 is a very good choice ....
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CheesemakerCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, April 16, 2014
What a NICE review of our Stage CheesemakerCR! The Band is extremely happy to read this feedaback. We will love to have you back soon in a future. We are glad to know that you liked our excellent service, the commodity of our rooms and the special treatments of the Rock Spa out of this universe! We will give for sure your special thanks to our Hard Rocker Paola, she will be really excited. Please dear Star have in mind that we are dying to have you back in the stage with us! TAKE TIME TO BE KIND
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 14, 2014 via mobile

Staying there: Signing it is annoying and the line makes you feel like you're at an airport. They are also terrible at greeting you. The buffets are awesome but the service is terrible. Pool area is good if you wanna drink and smoke. The actual pool isnt all that. The elevator system is terrible. The rooms are really nice. The bed is soooo comfortable.

Going for drinks: Expensive, everytime I've gone they "forget" my change and/or give it with the wrong amount, the bar on the 62nd floor has a great view but the waiters gotta read into the drinks and prices (asked for tequila sunrise and was told they dont have tequila heineken O_o), no rock on floor 62. Cover bands in the bar area are ok (they are cover bands, people).

Hard Rock Management: please only respond with "read this". The generic "you're a ROCK STAR" responses are annoying. Work on improving customer service and you'll be just fine. And do something about the elevators.

Stayed April 2014, traveled with friends
Helpful?
Thank Julio J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service Coordinator at Hard Rock Hotel Panama Megapolis, responded to this review, April 16, 2014
Dear Julio J, Thanks for taking time from your valuable time to let us know your review of our stag. Please find in your mail box a special message from the band. Kindly Regards. LOVE ALL, SERVE ALL.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Panama Megapolis

Property: Hard Rock Hotel Panama Megapolis
Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Panama City
#12 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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