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“Very nice rooms vs very, very bad service! !”

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Hard Rock Hotel Panama Megapolis
Ranked #15 of 113 Hotels in Panama City
Certificate of Excellence
Porto Alegre, RS
Level Contributor
174 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Very nice rooms vs very, very bad service! !”
Reviewed August 6, 2013

Its amazing how service issues could kill a good experience!

Service offered in the bars, in special pool bar and buffet restaurant is terrible! Should pay attention on the clients and left away colleagues conversations.

Conference room service also a dissaster...project not working, 30 minutes to bring a menu...


Two good notices: bar at top floor (62th floor) very nice. Soy restaurant, great food!

Room tip: for me, best rooms in the hotel are 4331, 4333, 4335 - ocean view, big balcony, near main elevator.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tommy_Salomoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service at Hard Rock Hotel Panama Megapolis, responded to this review, August 14, 2013
Dear Mr. Tommy_Salomoni,

Thank you for taking the time to share your recent experience with us.

It's important for us to hear thoughts from our guests as it’s the best way for us to enhance your Hard Rock experience. We would like to take this opportunity to apologize for the unpleasant experience you had in our bars and restaurant.

We hope you will keep us in mind the next time your travels bring you to Panama.

Best Regards,
Guest Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (386)
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English first
Lisbon, Lisboa, Portugal
Level Contributor
87 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed August 5, 2013

I stayed at this hotel on a convention. The convention was held on the nearby mall and thus the location of the hotel was perfect. I had a very nice suite with two rooms ( a huge bed room and an even bigger living/dining room). The suite had very nice furniture and the bathroom was very good.

One of the attractions of this hotel are the bars and dance clubs with live music.

Breakfast was good with plenty of variety of things to choose.

One negative point are the lifts. It is very difficult to catch a lift at peak time on the main lifts, however there is another set of lifts that are easier to catch.

  • Stayed May 2013, traveled on business
    • Value
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Helpful?
Thank Armando F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, August 10, 2013
Google Translation
Estimado Armando F.

Muchas gracias por compartirnos tus comentarios, nos encanta saber que su experiencia se vió impactada con nuestra ubicación, habitaciines buen servicio y diversos bares, signatura de nuestro espíritu del rock!

Deseamos poder contar con su estadía nuevamente con nosotros.

Saludos,
Guest Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albert, Canada
1 review
Reviewed August 3, 2013

This Hotel is a waste of money. Very poorly operated for this caliber of Hotel. Amenities poorly marked. A/C to the max everywhere (very cold). TV menu function not set up properly which is the key info tool for the hotel. Elevators slow and seem to be confused (perhaps not set up properly). Staff not sure where things are. There is an ice bucket in the room but no ice machine or ice available. Had to go to the bar to get mix for a few cocktails while we get ready, cost $3.00 for a can of Coke. Restaurant service was terrible. Bar service slow. Going somewhere else tonight.

  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank Sean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service at Hard Rock Hotel Panama Megapolis, responded to this review, August 7, 2013
Dear Sean C.

Thank you very much for taking the time to provide your feedback on your most recent stay with us; it's important for us to hear thoughts from our guests as it’s the best way for us to enhance your Hard Rock experience.

Please accept our sincerest apology for your service issues and missing amenities, The feedback provided will help us address the areas of opportunity that may need attention in an effort to prevent any future concerns.

We hope you will keep us in mind the next time your travels bring you to Panama.

Regards,
Karla González
Guest Service Coordinator
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Addison, Texas
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 3, 2013

Visited the hotel for the first time over the weekend and had a great time. We were staying at the Marriott but took a quick cab ride to the Hard Rock hotel to check it out. Cab ride was $7 and takes less than 10 minutes. Saturday they have a band in the bar area on the second floor that was fun. It can get rather loud. Great energy. Service level is a little slow at the bar but everyone was accommodating. Had dinner at Soy which is a nice Japanese restaurant. Sushi was good. Go to the bar on the 60th floor. Beautiful views of Panama City at night. Not sure why half of the bar was closed since we had no place to sit down. All tables were reserved so we ended up going to the bar on the second floor. If you can handle the high energy and the young crowd then you'll have lots of fun.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
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Helpful?
Thank B E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service at Hard Rock Hotel Panama Megapolis, responded to this review, August 7, 2013
Dear Addisontexasman,

Thank you for sharing your positive experience at the Hard Rock Hotel Panama Megapolis.

We are happy to hear that you enjoyed everything about your stay and It is awesome that you were able to take advantage of our wonderful Club level experience as well!!

We hope you plan on returning to Panama soon, and we look forward to keep on rocking your world!

Regards,
Karla González
Guest Service Coordinator
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 1, 2013

We stayed here for a week. As indicated by other members, the hotel is clean and modern and the room was huge with a fabulous shower and a panoramic view of the city. The staff was friendly and tried their best to communicate with us. The All-Inclusive package included Buffet breakfast, lunch and dinner (great selection and excellent quality of food). The a la carte restaurants offered a special selection of their menu to the all-inclusive guests but we didn't try any of those. There is a list of alcoholic and non-alcoholic drinks included but only available in two bars and the restaurants. The hotel is attached to a mall and there was another mall a short distance away from the hotel. We walked or relied on the yellow cabs to get us around because we couldn't make any sense of the public transit system.
Overall, we really enjoyed our stay as this hotel.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank ChemGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service at Hard Rock Hotel Panama Megapolis, responded to this review, August 5, 2013
Dear ChemGirl!

Thank you for taking the time to share your recent rock star experience with the world! We feel strongly that service is paramount to our success and are extremely happy to see that you took notice of that. We look forward to seeing you again soon and until then, keep rockin!

Best Regards,
Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
Level Contributor
159 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed July 31, 2013

This was our first time to stay at this hotel, although we have seen it during the construction phase. It was not a disappointment. We were given a suite on the 32nd floor which gave incredible panoramic views of the City. The rooms were spacious and clean. The buffet breakfast was included in our plan and was the best we've experienced in a long time. The $35 supper was fantastic including lobster, steak, sushi sashimi, pasta etc.....
The Megapolis shopping center is accessible without leaving the building, although the only negative comment is that the elevators [though many] are slow, and the lobby noisy.
The hotel also has wireless internet, and a horizon pool with exceptional views as well!
This is a world class hotel.

  • Stayed July 2013, traveled on business
    • Value
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Helpful?
1 Thank TedandDoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service at Hard Rock Hotel Panama Megapolis, responded to this review, August 5, 2013
Dear TedantDoris!

We are so thankful for your positive feedback during your recent trip to our Hard Rock Hotel Panama Megapolis.

We are happy to hear that you enjoyed everything about your stay and we will absolutely share your positive comments about our buffets, bars and our rocking rooms.

We hope you plan on returning to Panama soon, and we look forward to welcoming you back and rock you like a hurricane!

Best Regards,
Customer Service
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Caldera, Panama
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 30, 2013

We had been talked into staying at the Hard Rock Hotel in Panama City by several friends who loved it. But, right from check-in the place was not welcoming or warm. The lobby was very cold - temperature-wise. The advance check-in was not easy and they really didn't seem happy to have us want to drop off our bags early. When we finally did get our room, it was small and the tile floor was still wet from washing. The last day we were there there was no hot water. No fun showering in cold water. In a big hotel, one thing you do expect is hot water! Some things were nice like the complimentary breakfast and the Asian restaurant. But the place did not flow well aesthetically. Some spaces were very hard to find - like restrooms on some floor and figuring out where different restaurants and bars were was very confusing. And, did I mention that all the public areas are cold? And, one more thing - they nickle and dime you to death with $4.50 Balboas (beer that cost under a dollar in the store) and 'bar fees' - what?? I would stay there again, but I will be aware of the problems and be ready for them. I'll probably just go next door to the Radisson with the same-priced rooms (and, the same owners, by the way!).

Room Tip: Bring a sweater
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jbrider12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service at Hard Rock Hotel Panama Megapolis, responded to this review, August 5, 2013
Dear jbrider12

Thank you for sharing your experience at the Hard Rock Hotel Panama Megapolis

It's important for us to hear thoughts from our guests as it’s the best way for us to enhance your Hard Rock experience.

The feedback provided will help us address the areas of opportunity that may need attention in an effort to prevent any future concerns.

Regards,
Guest Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Panama Megapolis

Property: Hard Rock Hotel Panama Megapolis
Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Panama City
#12 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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