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“Beyond Terrible”

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Hard Rock Hotel Panama Megapolis
Ranked #15 of 114 Hotels in Panama City
Certificate of Excellence
Vancouver, Canada
Level 2 Contributor
6 reviews
“Beyond Terrible”
Reviewed July 7, 2013

This is the most pathetic hotel I've stayed at in years. We weren't expecting much (only moved in because our regular hotel was booked for the last two nights of our stay so they moved us next door). Amazingly this place was even worse than we expected.

Coming from a bright, sunny Panama day you enter a dark, pulsating night club-style lobby. Just what you need at 4 in the afternoon after a long day. The music at that moment was particularly unpleasant headbanger stuff but I can live with that. We advanced through the gloom to the check-in counter behind which was a bigger than life size extremely bright, loud rock video complete with strobe lights. Trying to hear the check in clerk and answer his questions was nearly impossible with both the music and the flashing lights, but eventually we did get checked in.

Then up to the rooms--at least they are quiet. That's about the best I can say. They are a decent size but are dingy and sad. Lighting consists of a few pot lights in the ceiling that cannot be directed anywhere useful. The bathroom has two pot lights shining straight down--no way can you get any light on the mirror so you can see what you are doing. The basin is on a pedestal with about an inch of counter space around it. No room for even the minimum of makeup.

And don't get me started about the lack of outlets. Yes, there was one outlet at a desk in the bedroom, but that doesn't go far with 2 computers, 2 iPads, 2 iPods, and 4 phones (2 for home and 2 for Panama). I know they are catering to a young, cool generation. But surely even they need to plug in their electronics once in awhile.

Hard Rock Hotel Panama: FAIL.

Room Tip: If you can find one with lights go for it.
See more room tips
  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LilleVenn_604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, July 9, 2013
Dear Lille Ven_604

Our Hard Rock Band wants to thank you for sharing your experience during your stay at our Hard Rock Hotel Panama Megapolis

Our whole staff strives to make our guests feel happy and it is our philosophy of hospitality: Rock ´n´ Roll makes people feel great, and we are commited to ensuring that our Hard Rock Hotel Panama Megapolis meet all of the brand requirements.

We appreciate comments that help us give a better performance to all of our fans. Thanks to you we will practice harder to give a show that will exceed your expectations.

Best Regards,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (388)
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English first
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 1, 2013

I was underwhelmed by this hotel...I liked the decor and wi-fi service...the food is so-so, and they overcharged me to my credit card by mistake...it seems they lost my invoice and this caused me problems with my credit card...the idiots didn't even know how to fix it. I plan on telling everyone to avoid this crappy place....ah, and the pool is for penguins since it is awfully cold even when the sun is out.

Stayed June 2013, traveled with family
Helpful?
Thank Reymontero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guests Services at Hard Rock Hotel Panama Megapolis, responded to this review, July 9, 2013
Dear Rey Montero

We hope you are having a terrific day so far!

We want to thank you for sharing your comments about your stay at our Hard Rock Hotel Panama Megapolis and we apologize for the situation you had with your credit card, it is thanks to feedback like yours that we are able to improve our performance.

We will keep on rehearsing to maintain the quality of our show and offer you the Rock Star service that you certainly deserve.

Best regards,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Clemente, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 27, 2013

I'm staying at the Hard Rock Megapolis now. I've stayed at the Hard Rock Bali several times before and loved it. When I think of the Hard Rock Hotel, I think of a place to party and have fun. I'm single.

First the positive part... The building is very nice!

Now for the negatives...

• For every friend you bring to your room even just to visit not to stay overnight, there is a $107 charge!

• There are a bunch of employees policing the lobby to make no takes anyone to their room.

• The food is not very good.

• It takes a long time to get your room cleaned even if you put the sign on your door.

• The maid left my door open with all my valuables inside.

• The pool area is ok but it's not in the sun most of the day.

• Most of the staff speaks no English.

• When you dial 0 and ask first if they speak English they say yes but as soon as you ask a question in English that they don't understand they hang up on you.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 949Dan949
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, June 29, 2013
Dear Mr. 949Dan949

Thank you so much for sharing your experience while staying with our Hard Rock Band at our Hard Rock Hotel Panama Megapolis.

We take pride in extending a positive guest experience and level of service, and we appreciate comments that help us give a better performance to all of our fans.

Please, feel free to find a message attached to your inbox from us!

Best regards,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port of Spain, Trinidad
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 26, 2013

I cannot begin to describe how amazing my stay at this hotel was. Stayed for 5 nights in Mid June.Upon arrival,check-in was speedy,it felt almost intimate.In no time we were up to our super Gold ocean view suite on the 28th floor and could have started the night right away.The balcony gave amazing views of the city and ocean.

We went across to the Hard Rock Cafe at the Multicentro that same night! Please visit the Hard Rock Cafe across at the Mall!Great drinks from the bartender,nice entertainment and great food there!

The Rock Suite Gold was huge, even had a kitchenette which we enevr used. The room was reallyy clean and so was the rest of the hotel. When I booked at this hotel I was very skeptical about this rock concept thing but once I got there this place was off the hook.Its not the Hard Rock music idea we all have.The music is well chosen and always well suited for the time of day.

There is soo much staff here,always someone around the help.The most delicious breakfast served daily and its not repititve,the hotel tries to change up the menu daily so you always have something new to try every morning.Very good quality food.

I dont know how anyone can say anything bad about this hotel,Do not even consider the negative reviews,I was scared at first when i booked but now that I have experienced it for myself I will tell the world to stay here! 100% recommended! Next time I'm in Panama i'm definitely staying here!

Room Tip: Choose a Suite with a Balcony and City and Ocean View.Balconies are huge and breezy.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TriniLoveTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, June 28, 2013
Dear TriniLove Travel!

We are so thankful for your positive feedback during your recent trip to our Hard Rock Hotel Panama Megapolis.

We are happy to hear that you enjoyed everything about your stay and we will absolutely share your positive comments.

We hope you plan on returning to Panama soon, and we look forward to welcoming you back and rock you like a hurricane!

Best regards,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 3 Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 23, 2013

This hotel is not for the weak of spirit. The vibe and energy of this hotel is fun, hip, lively, and full of positive energy. If you are someone who meanders through life, don't stay here. BUT, if you love life and live out loud, this is the place to be. The hotel was decorated in super fun style with rock memorabilia and flat screens playing rock concerts. Live bands played every night in a plush intimate lounge. The pool area had a beautiful infinity pool that flowed seemingly into the backdrop of the high rises of the city. The detail and attention placed in decorating this hotel is something to behold. We don't do buffets but the breakfast buffet was unbelievably good with every fresh fruit known to man and chef stations cooking up your breakfast requests!

We travel extensively but do not do the tourist traps. We love the locals and the local scenes The staff here pointed us toward the local restaurants and sites. We experienced the real Panama and some of the most incredible food, brew pubs and scenes. The management at this hotel is highly trained in personal service. The staff knew our names on site and met our every need. Love, love, loved this hotel and will be returning.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Billspill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, June 28, 2013
Hi dear Billspill,

The Hard Rock Band is very pleased to hear that you enjoyed your stay at our Hard Rock Hotel Panama Megapolis.

We strive to bring the best experiences to our amazing guests, who we believe are true Rock Stars!

We cannot wait until you comeback to Panama and stay with us again. We want to entertain you and pamper you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 20, 2013

the restaurant at the HRH megapolis TAURO is not so good, i went expecting more since i heard a lot about the place, is very nice decorated good room but as the menu is nothing out of the common, regular menu i think it should have more choice, the service was good the waiter always interested in what we need, the drinks took a longer i have to wait like 8 minutes or more to have my drink the bar should speed up a little. the bread was horrible like a stone cold, here in panama there is manny more rest better than this.i would put 5 out of 10 to this restaurant.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank alexander l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Services at Hard Rock Hotel Panama Megapolis, responded to this review, June 28, 2013
Hello Mr. Alexander

Our Hard Rock Band wants to thank you for sharing your experience at our Tauro Restaurant.

Our whole staff strives to make our guests happy and thanks to comments and feedback like yours we are able to use them as tools to improve our service even more each day.

We hope you plan on returning to Panama soon, and we look forward to welcoming you back.

Best regards,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 6 Contributor
161 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed June 20, 2013 via mobile

Stayed for 4 nights in June, my first visit to Panama. An unusual hotel. Loud and gregarious in the lobby and bars. Not exactly my taste. The rooms (Gold Suite) was large and well appointed. Fantastic view across the bay. Nice bathroom. Very clean. Food in the restaurant was average. Breakfast was better - plenty of fresh fruit and things. Staff were ok, but not brilliant.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank winksie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Guest Service at Hard Rock Hotel Panama Megapolis, responded to this review, June 27, 2013
Dear Winksie,

Our Hard Rock Band is very pleased that you enjoyed your stay at our Hard Rock Hotel Panama Megapolis.

We appreciate your comments regarding our rooms, gastronomy and Staff! We strive to bring the best experiences to our amazing guests, who we believe are true Rock Stars!

We cannot wait until you comeback to Panama and stay with us again.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Panama Megapolis

Property: Hard Rock Hotel Panama Megapolis
Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Panama City
#12 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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