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“Impressive but needs some people training”

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Hard Rock Hotel Panama Megapolis
Ranked #15 of 113 Hotels in Panama City
Certificate of Excellence
Seattle, Washington
Level Contributor
135 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Impressive but needs some people training”
Reviewed June 20, 2013

this hotel is impressive, has amazing architecture, the views are incredible and the amenities are great.

Pros:
Rooms are HUGE, apartment like
Location is really good
Restaurants and Bars are well, hard rock like so, pretty cool

Cons:
LOTS of non-guests come here to party so expect THAT
Panama is a "new" city so they are not used to tourism, the culture is not focused on that so expect bad waitresses EVERYWHERE and expect low to non efficiency on traveler help... (if the people is from Colombia then you are good)

overall, this hotel was AMAZING I loved it and will stay here again soon

Room Tip: the higher the better, views are amazing and with 62 floors.. is a no brainer
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alex V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Gerente at Hard Rock Hotel Panama Megapolis, responded to this review, March 22, 2014
Dear Alex V, thank you very much for sharing your experience with us. Please accept our sincerest apologies regarding any inconveniences you had during your stay with us. We always strive to create lasting relationships with our Rock Stars and are committed to providing the highest level of service each one of our Rock Stars deserves. We hope that you’ll be able to give us the opportunity to show you that we can truly Rock your world and turn that frown upside down! LOVE ALL, SERVE ALL.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (386)
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English first
Mansfield, Texas
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 19, 2013

Excellent Hotel with excellent service. I stayed at the Marriott my first night and then had to move over to the Hard Rock...glad I did!!!!! I like the Marriott but the Hard Rock was way better in terms of value and location, for me at least. It is in downtown Panama closer to the ocean, with nice rooms. It was cheaper than the Marriott and it came with a $20 drink credit, which really helped!!! The rooms look more modern and I got a great view of the city from my room (43rd floor). The hotel is adjoined next to a mall so if you need to pick up something it is just a short walk away. My only real complaint is when you walk outside, the stench was pretty bad. Nothing the hotel can do about it, but something to note. Other than that, this has become my new go to hotel in Panama City.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hugo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Gerente at Hard Rock Hotel Panama Megapolis, responded to this review, March 22, 2014
Dear Hugo R, thank you very much indeed for this awesome review! You are a true celebrity in our world! It looks like you had an awesome time in our hotel by going to our different outlets. We are happy that you were able to spend such a lovely stay with us. That is what we are all about providing our customers with experiences that Rock. Thanks again for your kind comments, our Band was delighted to have you on stage! Until then dearest rock-'n'-roll-er!
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Barranquilla, Colombia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 18, 2013

I went with my husband and son to this hotel and I can say its a wonderful hotel. Great attention especially from Richard Rico who's attention was really great. The rooms were spectacular I stayed in room 47 and the view was beautiful. i definitely would go back and recommended 100%!!

Room Tip: I chose deluxe room king size bed was great but my parents stayed in deluxe with to queen beds and t...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank daninoguera31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Gerente at Hard Rock Hotel Panama Megapolis, responded to this review, March 22, 2014
Dear daninoguera31, thank you very much for commenting on your recent experience at our magnificent Hard Rock Hotel Panama Megapolis. We are more than happy to know that we were able to rock your stay. We hope to see you soon so we can roll out the Red Carpet to you again! LOVE ALL, SERVE ALL.
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London
Level Contributor
120 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 15, 2013 via mobile

Okay the mundane seemingly random quotes from rock songs which are plastered all over the walls of this hotel can be ignored. Some of the displays are hilarious. Kid Creole's hat and next to it some coconuts... I didn't mind the rock music being played everywhere and in some ways it was kind of nice to listen to John Lee Hooker at breakfast. The staff are very friendly although what I am reading on other posts seems to indicate that service is a bit of a problem. I didn't find it too bad and I think the charm of the staff more than made up for it. An odd thing I noted was they appeared to be scrubbing the sides of the pool with some type of chemical although there were children swimming nearby! The rooms were big and were clean. A very nice Sony iPod player and good-sized flat screen TV. I really don't like the location of this hotel but it was my first time in Panama City so maybe this is a good location. I really can't say. I really, truly, despise the hard rock concept and the corporate blandness it imposes on 'Rock N roll' However, in some weird way I didn't mind my stay there and would recommend to anyone who has to be in that part of town

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mick22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Gerente at Hard Rock Hotel Panama Megapolis, responded to this review, March 23, 2014
Dear Mick22, thank you very much for commenting on your recent experience at our magnificent Hard Rock Hotel Panama Megapolis. We are more than happy to know that we were able to rock your stay. We hope to see you soon so we can roll out the Red Carpet to you again! LOVE ALL, SERVE ALL.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida City, Florida
Level Contributor
115 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 14, 2013

This hotel has everything. It is THE place to stay. Luxury, scenery, fine dining, shopping, great music, casino, a mall, the most beautiful women I've ever scene, great rooms with all modern conveniences, did I mention the beautiful women all around? The Hard Rock will always live up to its name. Great location too. I paid $135/night for two beds, came with free buffet breakfast and a $20 drink coupon. Great service. Spotty on English speaking, but just use Google translate and it's all good, lol. The elevators are very quick, they have an infinity pool they looks incredible at night an overlooks the city. Overall, a winner! I'll always stay here.Remember, you get what you pay for so if you are on a budget this is not the place to stay and eat. Had dinner at Ciao and it was tasty tapas and pizza, but not cheap and very little English, FYI.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greatbodies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Gerente at Hard Rock Hotel Panama Megapolis, responded to this review, March 22, 2014
Dear Greatbodies, we are excited that you enjoyed the service of our Hard Rockers and our incredible venues. We hope that next time you visit Panama City you will stay and Rock with us at our Hard Rock Hotel Panama Megapolis. We are very pleased to know that you took great memories back home with you! Thanks for taking your time to review us. We look forward to welcoming you on stage soon; our paradise will be always ready for you. Thanks for your comments, dear Super Star!
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Brooklin, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 14, 2013

The room was large and clean, but the smell of paint was overwhelming and the lighting was very poor but the view was great. The elevators were reasonably quick during the weekend but once the work week came you could wait 10-15 minutes or longer for an elevator. The buffet that was included with the room was less than stellar and the noise of the place was overwhelming - NOT the way to start my day.
The final straw came when the electronic lock on my room door failed to work. It took 30 minutes to get a disinterested attendant to show up and then 2 HOURS to replace the expired batteries in the unit! All this while I was trying to get ready to leave and I had several maintenance people wandering in and out of the room and opening and closing the door. Not to my taste at all.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CLS550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Gerente at Hard Rock Hotel Panama Megapolis, responded to this review, March 23, 2014
Dear CLS550, we wanted to firstly pass along our sincere apologies for the various points you mentioned that occurred during your stay with us. We can only tell you how dismayed and surprised we were upon reading your comments about your stay. Since opening, we’ve pride ourselves on our consistency in delivering a high level of Rockin’ experience and service, which in turn has reflected in our guest satisfaction ratings. Your comments are being followed up directly with each of the departments’ managers to ensure that this gets rectified. We thank you and hope you’ll visit us so you may experience the changes we’re making. LOVE ALL, SERVE ALL.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 14, 2013

Hopefully, this review will be helpful for somebody. Let me start by saying that I am really easy going... So... Things that would freak out some people are not a big deal for me. The hotel is really nice, rock and roll in every corner, literally... The speakers are fairly loud, not good for meeting if this is what you are hoping. After checking in, I got a room on floor 41,the key did not work... Had to go back to floor 1 and get it fixed. The problem? Wrong room number... They updated my resume card with the correct number (45th floor) the and had me going... The problem? My wife was waiting for me at the 41st floor! Since you have to swipe your room card in the elevator, for security reasons, you don't t have access to any other floor other than yours and the common areas. Anyway, again on the main reason floor, a staff member help me getting to the correct floor to rescue my wife XD and take off. Rooms are nice, really rock and roll style. Nice views to the ocean/city. The mall Connected to the hotel is small. Don't expect it to consume a lot of time, you will be able to finish it in less than half day including lunch. I found the hotel Taxi very nice.... $17 for a one way trip to albrook Mall. $7 for a trip to Multiplaza... Really nice. Close yo this hotel you will find the Panama Canal canal, the cathedral and many other places. Nice pool with 4 jacuzzi sets. Decent bouffe... I really like this place. Highly recommended.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alejandro C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HardRockMegapolisPA, Gerente at Hard Rock Hotel Panama Megapolis, responded to this review, March 23, 2014
Dear Alejandro C, we are excited that you enjoyed the service of our Hard Rockers and our incredible venues. We hope that next time you visit Panama City you will stay and Rock with us at our Hard Rock Hotel Panama Megapolis. We are very pleased to know that you took great memories back home with you! Thanks for taking your time to review us. We look forward to welcoming you on stage soon; our paradise will be always ready for you. Thanks for your comments, dear Super Star!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Panama Megapolis

Property: Hard Rock Hotel Panama Megapolis
Address: Avenida Balboa con Multicentro, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Panama City
#12 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hard Rock Hotel Panama Megapolis 4.5*
Number of rooms: 1463
Official Description (provided by the hotel):
One of Latin America's hottest destinations just got even hotter. In the heart of Panama you will find the spectacular Hard Rock Hotel Panama Megapolis. This breath taking sixty-six story tower invites you to come and experience where rock star service meets urban chic design - all infused with the passion and irreverence of rock 'n' roll.Located just a few miles from the Panama Canal, this Hard Rock Hotel puts you center stage with breathtaking panoramic views of the city and the Panama Bay.Live like a true rock star in one of our 1453 stylish rooms and suites, then come experience our five exciting bars and four tantalizing restaurants, Ciao, Tauro, Soy, Bazaar. Relax in our Rock Spa(R) or soak in the sun at our infinity pool cabanas.Want more? The hotel is just steps away from MultiCentro Mall and Majestic Casino, offering amazing shopping, restaurants, bars, convention center, and movie theater.The show is about start...Are you ready? ... more   less 
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Also Known As:
Hard Rock Hotel Panama Megapolis Panama City

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