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“Noise in an air duct”

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Waldorf Astoria Panama
Ranked #13 of 116 Hotels in Panama City
Certificate of Excellence
Reviewed January 4, 2014

We spent the night here and I have to say the noise coming from the air conditioning duct, which sounded like water was running through it, ruined my otherwise positive experiance. That is why I am not giving the 5 points. Our room was on 10th floor. This is only 7 months old hotel and everything feels new. Decor is excellent and location is convenient. However if you have early flight during workday you may want to a hotel closer to the airport. For us it worked fine because we were leaving on holiday and there was no traffic in town.

  • Stayed: January 2014, traveled with family
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1  Thank MaciejK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded January 29, 2014

Dear Maciejk,
Thank you for choosing us during your recent visit to Panama and for reviewing your stay. We are terribly sorry your room had problems with noise. We will address this with our staff in charge so that they can assess the issue on this floor and fix any problems immediately. We hope to have the opportunity to welcome you again and provide you with the restful stay you deserve.

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Reviewed January 3, 2014

We are currently staying here and I have nothing but positive things to say about the hotel. Aesthetically it is very pleasing. Everything is new and tastefully furnished. We have just a basic room and it is beautiful. I am not sure if we just got lucky, but it is facing the ocean with a great view. Nice touches in the room, such as a nespresso coffee machine and multi-shower heads- including a rainshower one!
The service has been wonderful as well. From the second we arrived, everyone has been very courteous and friendly. Our room had no shampoo originally and as soon as I called to ask for some, a friendly lady came up with a huge bagful of assorted shampoos and conditioners, etc. to make sure she didn't miss anything.
Added bonuses- the gym and pool area are great! The gym is far better than expected for a hotel gym. Not only do they have new cardio machines on the first level (step machine, elypitical, treadmill and bike) but they have a decent amount of other items as well (dumbbells up to 45 lbs, assisted pull up bar, leg curl machine, leg extension machine, free-standing pull up machine with lots of attachments i.e. one of those all-in-one machines, bench press, yoga mats, kettlebells, speedbag, medicine balls, and probably a few I am missing). Plenty of towels in there as well. I thought it was nice that it is open 24 hours too. The pool/ jacuzzi looks pretty. It is overlooking the city and the ocean. I wasn't able to go in because I came too late and hadn't seen any signs as to when it closes, but apparently around 7 pm is what the employee told me when I was informed it was closed?
We are headed to get some of their food now, but from what I have seen, their menu looks extensive and tasty. All around, I have been very pleased with the hotel and would definitely stay here again. Good job Waldorf!

Room Tip: Ask for a room facing the ocean if possible
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  • Stayed: January 2014, traveled as a couple
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Thank Jackie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded January 22, 2014

Dear Jackie G,
Thank you for choosing us during your recent visit to Panama City and for allowing us to provide you with a home away from home. It is our goal to meet our guests needs, and we are so glad you were thoroughly satisfied with your accommodations and the great amenities we are so proud of. We invite you to visit us again on your next trip to the city so we can help you create more wonderful memories.

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Reviewed January 1, 2014

My family and I stayed here for two nights in December 2013. We loved this hotel. We had two rooms, one on the 17th (a suite) and then our boys were on the 13th floor. The 17th and 18th floors are the only rooms with balconies and we had a view of the ocean between adjacent older apartment buildings. The pool area is nice with good food and drink selections. The main restaurant offers a really good breakfast buffet and the one dinner we ate there was outstanding. Not knowing Spanish was not an issue, most of the employees speak English. In fact, that was generally the experience we had for Panama City as a whole. When we moved down the coast, it was more of an issue.

Room Tip: Our room was right outside the elevators on the 17th floor and we had a balcony with a view of the o...
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  • Stayed: December 2013, traveled with family
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Thank Lara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded January 2, 2014

Dear Lara J,
We are delighted to have welcomed you during your visit to Panama and provided the comfort you deserve. We are specially excited that you had a chance to try our living and dining spaces to your liking. We are your home away from home, and hope to welcome you again soon.

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Reviewed December 31, 2013

We chose the WA because we got a great deal on a 2-bedroom penthouse suite. Overall we were very happy with this hotel, and would choose it again.
Our room was on two levels, where you walked downstairs to the bedrooms. The furniture, fixtures, and materials are luxurious, but it didn't seem "finished"; the second bedroom had nothing on the walls; no clocks on any nightstand; kitchen and large dining table but no silverware or dishes; huge expanse of marble floored living room with no rugs to make it warmer or to delineate the space; and a big screen TV in the living room with a cord that couldn't reach the outlet.
A note about the master bath is that there is no door between the toilet and the rest of the bath, AND no door on the bathroom.
The staff was very friendly, and TRIED to be very helpful. On a number of occasions we found a restaurant ahead of time on our own, and then asked the doorman how to get there. Most of the time the doorman had never heard of the restaurant, and he would start asking others. And most of the time the restaurant turned out to be only two or three blocks away. One concierge was going to look up something very specific for us, but she never got back to us. However, another gentleman was extremely helpful in assisting us with this very specific request.
The hotel is in a great location for its convenience to various good restaurants. But it's on a street with large banks, and a poor sidewalk. It's not in a "resort" location.
We were very happy with the breakfast buffet, and the restaurant service.
The pool was a nice break in the afternoons, and the poolside food and beverage was very good and the staff very friendly and attentive.
The workout room was very well equipped with a lot of the most current machines. Never had to wait to use a machine.

Room Tip: Choose a high floor facing the water. You want a floor high enough to clear the other high-rise bui...
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  • Stayed: December 2013, traveled with family
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Thank c00kie40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded January 22, 2014

Dear c00kie40,
Thank you for staying with us and providing us with valuable feedback. We are continuing to grow and better our services, and your feedback will help us tremendously.
We are delighted to read your overall experience was positive and that you were able to enjoy our wonderful amenities. We look forward to continue serving you during your next visit to the city, when we hope to be your home once again.

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Reviewed December 30, 2013

We love this hotel! Everyone from the doorman to the concierge is more than friendly and helpful. You will feel at home instantly. The hotel decor is beautiful and the rooms and bathrooms are wonderful. They thought of everything when they designed the rooms! Great beds too! Hotel Location is excellent, and we couldn't have made a better choice!

Room Tip: We LOVE the rooms! Any of them in this hotel would be great!
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  • Stayed: December 2013, traveled as a couple
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1  Thank Hryt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded January 2, 2014

Dear Hryt,
We are truly happy to have welcomed you to a comforting experience during your recent stay in the city. It is the little things that you write about in your review that set us apart and help guests like you feel at home. We hope to welcome you again soon and continue to provide you with the comfort and service you deserve.

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Reviewed December 30, 2013

This is a new hotel in the middle of the city. Upon arrival we were moved to a better room/apartment and that was very nice. Even though the apt is new, the carpet was ripped, the lamps tilted, the faucet in the kitchen spraying water everywhere. The main issue I have with this hotel is that the staff is not organized and does not seem to be as friendly. For example, one night a bar manager broke a glass and spilled beer over us. She was very apologetic but did not even offer to buy the beer for us. We did not say anything but got our clothes cleaned for free after asking. The main issue was with the excursions. The concierge contacted us by email prior to the trip to make arrangements. I tried doing so online upon her suggestion but that did not work. I wrote an email to her asking about specific tours and an airport transfer but did not hear from her until I approached her upon my arrival at the hotel. I did not know if I was going to be picked up at the airport or not because this service was not confirmed nor I was given instructions. I travel extensively and looked for my name at the exit of the airport and found a gentleman holding a sign with my name. This service was charged to our room. The other tours (Old City on Sunday and Panama Canal on Monday) were never confirmed and screwed up. They tried to do both tours in one day and only at the end of the second day I was given a price of almost 400$ for both tours. The tour wanted us to pay then but we refused. After returning to the hotel I confronted the concierge. She said she would take care of it. I returned from vacation last night to find an email in which she wants to charge us 288$ for the tour. We are still dealing with this issue.
The whole experience has left a sour taste for us. For this reason we would not recommend this hotel. Getting everything confirmed and written before hand if you stay here.

  • Stayed: December 2013, traveled as a couple
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1  Thank pjcjr68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded January 8, 2014

Dear ChicagoB_and_B_fans,
Warm greetings from Panama City and thank you for taking the time to provide us with your thoughts on your recent stay. Your feedback is important to us and will help us improve our service and amenities. We are sorry to hear about the issues you faced with the tours. Your comments will be addressed with our staff, and we hope to get that resolved for you soon. Please feel free to contact us with any questions.

We hope to have a chance to welcome you again and provide you with the services and amenities you deserve.

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Reviewed December 29, 2013

We were there for Christmas Eve this year 2013. The place is beautiful. Now I don't stay at WA often, so I don't have much to compare it to. I was there with my wife and 2 small girls. My girls loved the gingerbread house and the staff told them to help themselves to the cookies on the house (which kept getting refilled each time they took some).
As for the staff, they are super nice. Very helpful. Made various dining & sights suggestions. Top notch staff.
As for the room, it was spotless. Some have said 'cold and soul-less'. But it was white and clean. What more could I ask from a hotel room? It has everything we needed. Even robes and slippers.
People here complained about the pool being small. My opinion is that is is a nice, clean outdoor pool at the top of a building IN A CITY. Really? people complained about the fact that people from other buildings can see into the pool. If you are so self conscious about yourself, son't go to a public pool. The pool had ample seating & outdoor bar. Its nice.
The only negative was that internet wasn't included, $12 a day for that. And of course its a WA, so expect WA prices for the food (which was good).

  • Stayed: December 2013, traveled with family
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Thank tabascov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded January 8, 2014

Dear Tabascov,
Thank you for your comments and for allowing us to welcome you during your recent visit to Panama City. It is wonderful to know you enjoyed your time with us and found your room, services and amenities to your liking. It is our goal to give you the top-notch accommodations you seek from a great hotel, but more importantly, to offer you the best in first class service. We hope to see you again during your next trip to Panama.

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Additional Information about Waldorf Astoria Panama

Address: 47th St. & Uruguay Street | walking distance to Balboa Avenue, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Panama City
#11 Luxury Hotel in Panama City
Price Range: $136 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Panama 5*
Number of rooms: 248
Official Description (provided by the hotel):
The Waldorf Astoria Panama is conveniently located on Calle Uruguay, a vibrant street known for its entertainment and restaurants, and steps away from the financial banking center. This new hotel jewel features 248 guestrooms, suites and luxury residences as well as an array of culinary options to serve the most exquisite palates. Cozy meeting rooms can accommodate an intimate business gathering or a memorable social event. A spacious and comforting area awaits you at the Waldorf Astoria Spa, an oasis of relaxation adjacent to a large exercise area by Life Fitness and a shimmering pool where you will enjoy the beautiful sun rays. Your guests will certainly enjoy inviting facilities with sophisticated furnishings and an ample number of restaurants and activities within the hotel, as well as experience the sincerest definition of personalized service while living the True Waldorf Service, which aims to offer guests luxury attention during a memorable stay in Panama. ... more   less 
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Also Known As:
Waldorf Astoria Panama Panama City

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