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“Best Staff & Service Best hotel in 10 Years”

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Waldorf Astoria Panama
Ranked #13 of 114 Hotels in Panama City
Certificate of Excellence
Minneapolis, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best Staff & Service Best hotel in 10 Years”
Reviewed April 25, 2013

The staff and their service was the ultimate. It was the best service from Mr. Landero, Lille, Gian Yammey , and Moises. It was the best service I have had staying anywhere in the world in the last ten years. I would stay at the hotel for a year if I could afford it. It was a wonderful experience. You have great people! I have already told at least 30 people how much we loved our stay. Ron & Julie Berg

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank H Ronald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, May 10, 2013
Dear H Ronald B,
Thank you for choosing Waldorf Astoria Panama and for allowing us to accommodate your needs. It is great to hear that you’ve enjoyed your time with us and had the chance to experience our own True Waldorf Service, more so that you remembered some of our staff members who helped make this possible. We hope you’ll have the chance to visit us again soon and hopefully stay just a little longer.
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1,250 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (207)
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English first
San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2013

Nice brand new hotel in a great neighborhood in Panama City, walking distance to restaurants and Le Meridien and InterContinental. Just opened so everything is brand new. The staff is awesome and so helpful and courteous!! I truly enjoyed my stay!

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, May 10, 2013
Dear Barbara M,
Waldorf Astoria hotels thrive on great service keeping you in mind first, and we are glad you were able to experience this. We hope to host you again during your next stay in Panama and help you create more fond memories.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CA
Level 5 Contributor
46 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 22, 2013

We stayed here for 2 nights before flying off to David and then another 2 nights for our last leg of the trip. The beds are very comfortable, hotel is clean and new. The staff are extremely nice. They kept our luggage for us in between stay. Everything is new and sparking. Since it was a new property, we had some electrical issues with the room ie the AC was not working properly and we had to switch room. There were some billing issues as well but other than that, the staff were very helpful and always greet you with a smile. They had limited rooms with ocean view but we didn't mind that since we were out most of the day. They had lots of restaurants within walking distance. We walked to La Posta and Habibi restaurants. Be sure to negotiate cab ride fares prior to going in the cab. Cab rides to Casco Viejo is between $3 to $5. Cab ride to Albrook airport about $4. Cab ride to Tocumen is about $30-35 and to the Causeway is about $10 (we paid $20 each way but later found out from a local that it should have been $10).

Room Tip: The double queen beds room was bigger than the king room with bigger bathroom as well.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brigdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, May 10, 2013
Dear brigdo (CA),
It is great to read your thoughts and comments as we are always looking for ways to improve our service across the board. We are sorry to hear about the few issues with the room and as always, we will find a way to make your future stays comfortable and memorable ones. We hope to see you again soon and help you discover new ventures within the city !
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Weston, Florida
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 17, 2013

Following the tradition of high standards of a Waldorf hotel, this is a beautiful place, very well located, and with a very friendly and professional staff. The rooms are confortable and the beds will provide you the rest you need after a long day at work or play. I definitely plan to return.

Room Tip: Ask for ocean view - high floor.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank LATAM_TIPS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, May 10, 2013
Dear LATAM_TIPS,
Thank you for your thoughts and for visiting us; we loved having you! We hope to share more experiences with you and allow you to experience the True Waldorf Service. Let us know of your next travel plans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 17, 2013

Fantastic hotel, brand new only opened 3 weeks ago. The location is great, the staff supper attentive, the rooms are lovely. They have a town car that will drop you anywhere around town (within 2km) free of charge, the driver Niko was excellent, very helpful and offered great suggestions of things to do. The day spa was fabulous, and the continental breakfast $14, was delicious with a great selection. They have a great concierge system, Lilly was mine and she was great, lots of useful suggestions.
Amazing fitness centre, one of the best I've ever seen in a hotel, really big with lots of equipment a full free weights area.
Great pool.
The only thing I didn't like was Paying for the WiFi, even the cheapest hostels have free WiFi. It seems very unreasonable to expect guests to pay. Even in the lobby it is not free.
They do have a business centre with good computers and a printer that can be used free of charge.

  • Stayed April 2013, traveled solo
    • Value
    • Location
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Helpful?
3 Thank travelbug2013_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, May 10, 2013
Dear travelbug2013_74,
Thank you for allowing us to be your hosts during your visit and allow our staff to help you create great memories while in Panama. We are most delighted that some of our staff members distingued themselves as that is our promise to our guests - great service, the Waldorf way. Your thoughts are fondly welcomed and we promise to make your next visit even better. We hope to be able to host you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 16, 2013

We had two one bedroom suites for a recent two day stopover in Panama City before returning to the US. The hotel had only been open for three weeks, but the service of both the front desk, bell staff, concierge food service staff was excellent - extremely attentive and professional. Our only issues were with one of the rooms which did not have any dresser/storage for clothes. I think it's a case of cutting edge interior design forgetting that function is also important. I'm sure this will be corrected in the future. Overall - the property is a very good value, and within walking distance of many good restaurants and the Cinta Costera - and I would highly recommend.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
1 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, May 10, 2013
Dear TripAdvisor Member,
Thank your for your thoughts and comments and more importantly, for allowing us to host you during your stay in Panama. It is our goal to serve you better, and your suggestions about the room will be addressed by our staff. We hope you have a chance to stay with us again and continue to experience the True Waldorf Service here in vibrant Panama City.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwich, Connecticut
Level 4 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 12, 2013

Unfortunately we only stayed at this hotel 1 night during our 4 nights in Panama City. The hotel is beautiful (only 3 weeks old). The staff has obviously been trained exquisitely. At check in, we were welcomed by everyone. We spent most of the day by the pool and were treated amazingly. (If someone from Hilton is reading this Candy was amazing. Also the gentleman at check-in was wonderful. As well as our attendant at the pool, she was so helpful, attentive and efficient. Unfortunately I don’t have their names, but we checked in around 1pm on 4/8/13).
Great location only a block to Panama Bay/Park and several great restaurants within walking distance. When we asked where a steakhouse was, they actually walked us almost a block to show us where it was.
Will definitely stay there again next time in Panama!

Room Tip: Ask for a view of the water!
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vaughnsuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this review, May 10, 2013
Dear vaughnsuit,
We are so happy you have stayed with us at least one night as well as having you experienced our True Waldorf Service. Our staff has undergone extensive training and always had our guests in mind first. It is our goals to help create your best memories while in Panama upon your arrival right up to your departure. We are here for you during your next trip to Panama and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Panama

Property: Waldorf Astoria Panama
Address: 47th St. & Uruguay Street | walking distance to Balboa Avenue, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Panama City
#11 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Waldorf Astoria Panama 5*
Number of rooms: 248
Official Description (provided by the hotel):
The Waldorf Astoria Panama is conveniently located on Calle Uruguay, a vibrant street known for its entertainment and restaurants, and only within steps from the financial banking center. This new hotel jewel will feature 248 guestrooms, suites and luxury residences as well as an array of culinary options to serve the most exquisite palates. Cozy meeting rooms will accommodate an intimate business gathering or a memorable social event. A spacious and comforting area awaits you at the Waldorf Astoria Spa, an oasis of relaxation adjacent to a large exercise area by Life Fitness and a shimmering pool where you will enjoy the beautiful sun rays or a beautiful starred night next to a cozy shade. Your guests will certainly enjoy inviting facilities with sophisticated furnishings and an ample number of restaurants and activities within the hotel, as well as experience the sincerest definition of personalized service while living the True Waldorf Service, which aims to offer guests luxury attention during a memorable stay in Panama. ... more   less 
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Also Known As:
Waldorf Astoria Panama Panama City

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