We stayed for just one night at the end of a cruise down from Costa Rica & through the Panama canal. This was to be the finale of a great week in Central America before our long trip home to the UK. In fairness the hotel had only been open 2 weeks and some of the services are not fully available, but many of the staff are clueless when it comes to the facilities or service that is appropriate.
On arrival everything went well and we were offered coffee and water (charged) as our room wasn't ready. That said we were very early and we were soon given the keys to our 10th floor room. Well equipped but with a few teething issues (toilet flush, no teabags - only coffee, door bells that are way too loud etc etc) and the room was beautifully furnished. However - the rooms look out directly into the rooms of the residential blocks across the road. The net curtains need to remain shut for any privacy.
The Pool area was a great refuge but the pool was very cold and the water quite dirty. Even worse, the floor was still dusty with cement. It needed a good hose down. The service here however was attentive without being overbearing.
We decided to eat in the hotel and chose 'Gingers' an Asian themed restaurant. This turned out to be a vast two tiered bar and restaurant offering pre-prepared sushi and sashimi as the kitchens weren't complete so nothing else was on offer. The service was so overbearing with everyone waiting for your next slightest move before fussing over you, that we immediately left and found a restaurant outside the hotel.
Breakfast turned out to be a similar farce. Staff unable to understand english and unclear about how to serve tea in a pot along with dozens of staff all waiting to pounce and smother you with attention.
Don't misunderstand, the staff are all well meaning gracious people eager to serve but have got it so so wrong. The management really need to go back to the training rooms and start again. Staff don't know where bars are, where restaurants are and our checkout was probably one of the most painful (and inaccurate) experiences I have had in many years.
The management know of my feedback, I gave it to them during our stay and afterwards, but their well meaning gesture of 2 nights complimentary stay is not going to get me anywhere near this hotel again. Shame - but there looks to be better in the city and I'm sure the Waldorf Brand Managers will want to look carefully at their first and only Latin American property, it's way behind the rest of the portfolio.
- Official Description (provided by the hotel):
- The Waldorf Astoria Panama is conveniently located on Calle Uruguay, a vibrant street known for its entertainment and restaurants, and steps away from the financial banking center. This new hotel jewel features 248 guestrooms, suites and luxury residences as well as an array of culinary options to serve the most exquisite palates. Cozy meeting rooms can accommodate an intimate business gathering or a memorable social event. A spacious and comforting area awaits you at the Waldorf Astoria Spa, an oasis of relaxation adjacent to a large exercise area by Life Fitness and a shimmering pool where you will enjoy the beautiful sun rays. Your guests will certainly enjoy inviting facilities with sophisticated furnishings and an ample number of restaurants and activities within the hotel, as well as experience the sincerest definition of personalized service while living the True Waldorf Service, which aims to offer guests luxury attention during a memorable stay in Panama. ... more less
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- Also Known As:
- Waldorf Astoria Panama Panama City