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Waldorf Astoria Panama
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Reviews (1,452)
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Reviewed April 6, 2013

The Waldorf in Panama is an oasis in a bustling city. While they are still working out the kinks, the staff lives up to the Waldorf-level of service that you would expect. From the moment I arrived, all of my needs were constantly attended to. The bars and restaurants on site are great and the neighborhood is also excellent. The pool is fantastic and the service while at the pool even better - the only downside is the pool does not have a great view of the ocean, a small one, and the only time to get good sun is in the morning. I can't wait to return and stay again.

  • Stayed: April 2013, traveled as a couple
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Review collected in partnership with Waldorf Astoria
Thank Matthew Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded May 10, 2013

Dear TripAdvisor Member,
It is great to read your thoughts on your stay and how wonderful it was. Our staff is 100% committed to our guests, and we thrive each and every day to provide True Waldorf Service to them. We are looking forward to seeing you again. Please don't hesitate to contact us about your future travel plans.

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Reviewed April 5, 2013

We had a welcome, luxurious stay at the new Waldorf in Panama City. We had just finished a more rough and outdoorsy leg of our trip so it was really nice to pamper ourselves here. Staff was helpful in getting us checked in during our late arrival and we were assigned a personal concierge for the length of our stay. The lobby is large with tall ceilings and plenty of seats. Calla lilies were everywhere. Once we entered the room, we knew we'd have a comfortable stay. Large bed with fluffy comforter and pillows. A hidden closet existed by the door with a full length mirror. There was a huge television with a personalized welcome screen when we entered. All the light "switches" are actually labeled buttons (see pics). The bathroom area had a nice shower stand with two plush terry robes. Once you put one of these on, you won't want to take it off. You can actually purchase these from them for $125 if you end up liking them so much that you want to keep it. The slippers they provide are just as comfortable. The bathroom even has a nightlight option if you wanted to keep some light on at night. We ate the Brio Brasserie and found the food to be pretty good. Sure, our room didn't really have a view and maybe the hotel is on a side street, but those things really don't matter when you think of all the positives this place has going for it. I would definitely recommend this hotel and stay here again if I were to be in Panama City.

Stayed: April 2013, traveled as a couple
1  Thank jtml0802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded April 26, 2013

Dear jtml0802,
Thank you for describing every aspect of your hotel stay so positively. It is good to know we were able to deliver you a memorable experience. Our main goal is to provide this level of service to each and every one of our guests.
We hope to welcome you again in the near future so once again you can experience our True Waldorf Service. See you soon!

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Reviewed April 4, 2013

Must Do: Stay here it’s a traditional Waldorf experience and much more. Bare minimum you will enjoy luxury. The lobby was extremely clean and inviting. The staff went above and beyond the call of duty. One person even brought our delivery service pool side. Please order a pina-colada pool side-delicious. If you do not want to eat at the hotel there a plenty of local restaurants in walking distance. The exercise room is outstanding for all those fanatics, and if running is your poison the hotel is a block or two from the water front and that's a beautiful SAFE run. Caution: Room service was extremely over priced and food was not editable-salty and cold. Rooms are slightly on the small side. So if you are traveling with more than one person and staying in the room majority of the time you may become a little cramped and might become claustrophobic. The pool also faces a building with residents. They are close enough to enjoy the pool activities with you. But don't worry I did not see anyone with binoculars.

  • Stayed: March 2013, traveled as a couple
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Review collected in partnership with Waldorf Astoria
Thank Jeanine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded May 10, 2013

Dear TripAdvisor Member,
It was great reading your thorough comments and that you enjoyed your visit with us. We are committed to our guests and thrive to give them the service they deserve - True Waldorf Service. There are plenty of great findings within the hotel as you described as well as nearby. We clearly understand your comments about the room size as it relates to bigger groups and we have some great options for those seeking a bigger relaxing place away from home. Our pool and building is indeed close by to other buildings in this vibrant city. We are glad to hear irregardless of that, you enjoy your time. We invite you to create new memories and continue to enjoy the True Waldorf Service.

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Reviewed April 3, 2013

We recently stayed here for two nights on our way to a different part of Panama, and ended up coming back to stay on our way back a week later even though we had planned on staying somewhere else that last night. The hotel is very nice - brand new and very clean and luxurious. The bed was amazing, seriously the best bed I have ever slept in. We had two different rooms since we stayed two different times, one was significantly larger than the other but the smaller one was still spacious and had a better view. I would happily live in either of them forever.
We ate dinner at the restaurant (called Brio I believe) and the food was very good. The pool area and gym are very nice, I didn't even want to leave to go explore other areas of the city but made myself because coming all the way to Panama and not leaving this hotel would be ridiculous, although would have made me happy.
The service here is insane, I have never experienced service like this. Everyone was extremely helpful and friendly and made every possible attempt to provide us with great service. It was almost too much at times because we're not used to this type of treatment! but I think they were a bit overstaffed and underbooked at the time we were here (during Easter week). The waitress at the pool and the front desk people were extremely friendly, going above and beyond providing what I would call "good service". And they all remembered us when we came back through a week later, and even remembered where we had gone on our trip and asked us about it!
The location was cool, on a side street right near a lot of cool restaurants and bars and walkable to a lot in the city. You can get a taxi for much cheaper than their car service around the city (which we figured out quickly), but I def recommend using their car services for the airport pickup, especially if you don't know the city or your spanish isn't great. It isn't that much more than a taxi for airport pickup and they use nice air conditioned cars with good drivers and will wait for you at the airport (our flight was a few hours late at when we finally arrived the driver was waiting for us in front with cold waters- a nice touch.)
I'm not sure when we will be in Panama City again, but if we every are we will definitely stay here and recommend this hotel to anyone who goes here!

  • Stayed: March 2013, traveled as a couple
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2  Thank erinholly9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded April 26, 2013

Dear Erinholly9,
Thanks for becoming a loyal Waldorf Astoria Panama guest. Our True Waldorf Service guarantees each and every one of our guests a memorable stay. It is great to know we are part of your great Panama Trip memories. We anxiously await having you again, we will definitely be waiting for you here in Panama.

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Reviewed April 1, 2013 via mobile

Barely open two weeks, the new Waldorf in Panama is beautiful. The room was quiet and finished out in great detail. The pool and gym area excellent. At the Brio restaurant was striking and the food very good. We were there on Easter weekend and the hotel- the ENTIRE city- was dead. So the service was great- keep it up when it becomes busier. Wish the early AM wake up call hadn't been 30 minutes earlier than requested but really that's the only quibble I had with our stay.

  • Stayed: March 2013
    • Value
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2  Thank Dbenners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariaVictoriaB_WA, Public Relations Manager at Waldorf Astoria Panama, responded to this reviewResponded April 26, 2013

Dear Dbenners,
Thanks for choosing Waldorf Astoria Panama to spend your calm and relaxing holidays. We are excited to receive your comments regarding our recently opened. We hope to have you in our hotel again soon so you can experience more of our True Waldorf Service.

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