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“A great stay”

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Eurostars Panama City
Ranked #47 of 116 Hotels in Panama City
Reviewed February 1, 2014

The rooms are large and beautifully decorated. The bed was very comfortable and the marble titled bathroom with walkin shower was amazing. The staff was very friendly and genuinely interested in making your experience in the hotel and in Panama City a happy one! A special thanks to Enrico at the Front Desk and Manager Joel for surprising us with a special 30th anniversary champagne cocktail.

  • Stayed: January 2014, traveled as a couple
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Thank phbbld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephannie T, Quality Assurance Manager at Eurostars Panama City, responded to this reviewResponded February 28, 2014

Dear Phbbld,

We thank you for taking some of your time on letting us know about your experience in our hotel.

It’s great to know our staff was friendly and interested in making your experience memorable, we love to surprise our guest and giving them the best service and attention. We would also like to thank you for believe in us and choose Royal Sonesta Hotel for your stay in Panama city.

It was a real pleasure to have you as our guest. Looking forward to see you sometime soon.
Best Regards,

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183 - 189 of 537 reviews

Reviewed January 9, 2014

The hotel is new and some parts still have to be finished. Rooms are big, comfortable, well furnished and with good views of the area. The position is nice and close to the principal attractions. However, the overall organization must be improved: the front desk was not really efficient and it was disappointing to be waken up at 9.00 a.m for a mini-bar check.

  • Stayed: December 2013, traveled with friends
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1  Thank loufer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephannie T, Quality Assurance Manager at Eurostars Panama City, responded to this reviewResponded January 23, 2014

Thank you for taking some of your valuable time on letting us know your experience in our hotel. We regret that checking the minibar has caused discomfort and the front desk service has seemed inefficient. We do apologize for your displeasure.

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Reviewed January 5, 2014

We live in Panama outside the city so come in for various reasons and choose a hotel based on Trip Advisor reviews. Room and beds were comfortable. Big bathroom with double sinks and big enclosed shower (no tub). Nicely decorated with calm beige, tan, and white and a few accents colors. Big sitting areas outside rooms to gather with friends, (bring your own cocktails). Lobby is medium size. Desk staff helpful and friendly. Casino and pool were not completed at this time. Lovely bar and restaurant on 26th floor. Great to be able to step out onto open balconies located at opposite ends of the restaurant area. A/c was too cold for us in the restaurant. Restaurant staff member, Claudia, was extremely helpful and we would nominate her for an employee of the month award. Dinner was good, but my husband's tuna filet was thinner than mine so a little over done. We would go to the restaurant for just a cocktail or meal when we are in town. Lovely views of the city. Acceptable breakfast buffet included on 26th floor. Always nice when there are eggs to order. There are casinos and restaurants nearby.

Room Tip: We were on the 10th floor. Views would be better on higher floors.
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  • Stayed: December 2013, traveled as a couple
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1  Thank RubyTuesdayFundador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephannie T, Quality Assurance Manager at Eurostars Panama City, responded to this reviewResponded January 23, 2014

Dear Ruby,
Thank you for taking some of your valuable time on sharing your experience with us and for recognizing the members of the staff who excelled in providing you with the standards of service that you should have experienced throughout the Hotel. We are very happy that we had reach your expectations and had enjoy your stay.

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Reviewed December 25, 2013

This hotel located in downtown Panama City, opened recently. It is a great location, close to shopping and night life in the heart of the city. Hotel is beautful and modern. Our breakfast, included in the room price, was excellent. The hotel's restaurant, located on the 26 th floor has amazing views of the city. The entire hotel staff was very courteous. Only improvement needed in the hotel are better lighting in the bathroom, ice buckets in the rooms and porter service on duty earlier in the morning. It would also help to have this new hotel's General Manager more visible and available to greet new guests. There are so many hotels to choose from in Panama city, that this personal touch on the Gen. Mgr.'s part, would be a huge boost to developing a customer base at this new and truly beautiful hotel.

  • Stayed: December 2013, traveled on business
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Thank richard g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephannie T, Quality Assurance Manager at Eurostars Panama City, responded to this reviewResponded January 23, 2014

Dear Richard,
We would like to thank you for your comments and suggestions, which are definitely taking in consideration. It is very satisfying for us to have guests like you who help us to improve our quality of service. We are also pleased to know you have enjoy our facilities.

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Reviewed December 7, 2013

The hotel is joined to a casino and is not yet fully open. Downtown location. The hotel is new, and the bedrooms and bathrooms are big and comfortable. Downsides; lack of light in the bathroom which makes shaving a hit or miss experience and a breakfast which is short on fruit and healthy options. Staff look a bit rough but are all friendly and helpful. Overall good value for money.

Stayed: December 2013, traveled on business
Thank malcolmfrompalma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephannie T, Quality Assurance at Eurostars Panama City, responded to this reviewResponded December 13, 2013

It´s good to know our rooms have made a comfortable stay for you. We appreciate your comments and thank you as well for letting us know such details making us improve our quality of service in order of giving a better experience on your next visit.
Best Regards,

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Reviewed November 17, 2013

We were Panama for a much needed vacation. We stayed here a total of 7 nights (our anchor hotel), while exploring the city/country. The reception staff was informative, friendly and helpful (Ernesto, Melisa, Mario, Simey, etc.)The staff made our stay more enjoyable. Breakfast buffet was nice in the morning, with an omelet and waffle station; the restaurant staff was very accommodating. The business center was handy and useful. The spa area was wonderful, with dry heat, steam room, Jacuzzi and massage services available. The casino and pool are near completion. The location of the hotel is great, as there are several delightful restaurants nearby. Calle Uruguay is within walking distance. I highly recommend this hotel. The hotel itself is beautiful and well appointed, but staff made our vacation special and memorable. We would definitely stay here again.

  • Stayed: November 2013, traveled as a couple
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1  Thank Susan - Martyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephannie T, Quality Assurance at Eurostars Panama City, responded to this reviewResponded December 13, 2013

Thank you very much for your comments; they are very important for us. We are really proud that our staff has made your stay enjoyable being kind and helpful giving you a high quality of service. It´s great to know you have been able to enjoy different areas of our hotel such as the business center, spa and restaurants making your stay memorable. We appreciate your recommendations and will be very happy to see you in your next visit in our country.
Best Regards.

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Reviewed November 12, 2013

My wife and I just spent one night at this beautiful hotel. Beautiful appointment throughout. Spacious room with a great view.
Had a delicious dinner on the 26th floor with a very attentive staff. Very reasonable price for dinner given the usual hotel prices.

  • Stayed: November 2013, traveled as a couple
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Thank hankorej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephannie T, Quality Assurance at Eurostars Panama City, responded to this reviewResponded November 15, 2013

Dear Mr. Hankorei,
It is very satisfying for us to receive comments like this. We are happy that you and your wife have felt very comfortable with our facilities and services, so thank you for your time and attention on recognition of our staff. We will hold on the possibility that you can enjoy our hotel for more nights on your next trip.

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Additional Information about Eurostars Panama City

Address: Calle Ricardo Arias _ Bellavista Via Espana, Panama City, Panama (Formerly Royal Sonesta Hotel & Casino Panama)
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Panama City
#30 Luxury Hotel in Panama City
Price Range: $61 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eurostars Panama City 4*
Number of rooms: 300
Official Description (provided by the hotel):
Located in the business district of Panama, the hotel is an oasis of entertainment in the center of Panama city. The hotel gives tribute to the Panamanian culture through its design, inspired by the local wildlife and traditions. ... more   less 
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Also Known As:
Eurostars Panama City

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