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“Excellent experience”

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The Westin Playa Bonita Panama
Ranked #6 of 115 Hotels in Panama City
Certificate of Excellence
Reviewed August 27, 2014

We stayed at the hotel August 13th, 2014 for one night. We had an oceanview room on the 15th floor, and had excellent view of the anchorage area for waiting ships through the canal, and overlooked the many pools and beach area. Upon arrival at the check-in counter, John greeted us with a smile, and provided us with information regarding our reservation, map of the hotel, and where things were and spoke excellent English. Roger provided excellent service during the dinner buffet in the Starfish restaurant, and spent time talking to us and providing great information about Panama. And a special thank you goes out to Tarem Nendez from the "Pool" area for who heard it was my birthday, and went out of her way to bring over a dessert, with a candle, and a group of her co-workers which sang me a Happy Birthday!! That was so thoughful, and made the whole stay very special. Pina Colada's were amazing!

Room Tip: Make sure to get an ocean view room.
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  • Stayed: August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Thank C W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded September 4, 2014

Thank you for your feedback and comments. We are glad we exceeded your expectations of facilities and people, our associates are always happy to welcome you and go beyond the limits to provide you a renewing and refreshing stay. We appreciate your comments about Tarem, John and Roger we will let them know about your wonderful comment. We really hope you can give us the opportunity to welcome you again so we can show you the renewed Westin experience.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,202 - 1,208 of 3,156 reviews

Reviewed August 19, 2014

We stayed at the Hotel Aug 17-18 2014. We were very pleasantly surprised what a nice hotel this is. It not your typical beach hotel. This is an upscale, truly 5 star hotel with all the SPG benefits. Don't expect a great beach - you'll need to go up the Pacific coast for big waves. But the beach was very nice for an early morning or evening stroll. No beach vendors or public crowds! The pools are great with many different ambiances. The restaurants are fine with either Buffet or a la carte service. We had a wonderful suite on the 12th floor with an ocean view. The room was very nice with a separate living area and 2nd bath - great bed with upscale linens.
This is a perfect place to unwind from Panama City or for a business convention or meetings. Only about 10 min from Panama City on a great private property.

  • Stayed: August 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank NPLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded September 4, 2014

Thank you for sharing your review. We are glad we exceeded your expectations of facilities and people, our associates are always happy to welcome you and go beyond the limits to provide you a renewing and refreshing stay.Nothing is more important than knowing you left the property so happy. We hope to welcome you back very soon!

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2014 via mobile

We have stayed at 5 hotels in our tour in Panama. This was the nicest. The property itself is beautiful. I would recommend the ocean view balcony. You can see the boats going in and out of the canal. Just note there is nothing near this hotel. There are 5 pools. The ocean I was told not to swim in so don't expect a full beach.

The service isn't the best. Management should spread out the English speaking staff because its hard to ask questions and get answers.

The food here is the best out of all the hotels that we stayed. This comes at a price. They don't have anything anywhere about the price of food so initially it was hard for us to figure out if we should get all inclusive or not. There are two types of all inclusive one that is breakfast, lunch and dinner buffet only that's $89pp +tax. The one that includes regular restaurants and unlimited liquor is $125pp +tax. We did not go with either option has breakfast was included in our rate. Just for reference breakfast buffet is $27 + tax and lunch buffet is $35 +tax. We never did the dinner buffet.

Stayed: August 2014, traveled as a couple
2  Thank Autumn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded September 4, 2014

Thank you for your feedback and comments, It is really important to us to know what the experiences are of our valuable guests and encourage us to improve in our service and our English speaking staff. We really hope you can give us the opportunity to welcome you again so we can show you the renewed Westin experience.

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2014

Went here in June of this year and it was fantastic! Everyone in all of the restaurants were so nice and helpful even despite the language barrier. We had a ocean view room which was the ONLY way to go. Its amazingly beautiful. The rooms were nice and comfortable always very clean. Only issue we encountered is one night before dinner we left a pair of Prada Sunglasses on the nightstand and when we came back from dinner they were gone. There was a turn down service done and we knew for sure we had left them. So after going downstairs and explaining the situation and talking to multiple managers and after two hours of refusing to leave until I either got my glasses back or the 400 dollars that they costs...I was greeted by the housecleaning manager with my glasses in hand. So our cleaning lady had taken them from our room. So moral of the story be sure and put all valuables in the safe and DO NOT trust the house cleaning staff! Other than that small mishap it was a great trip! P.s. Best restaurant on the premises was the Asiana... ask for Manuel he was superb!

Room Tip: Ocean side is the only way to go!
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  • Stayed: June 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank deebakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded September 4, 2014

Thank you for your feedback and comments. We are glad we exceeded your expectations of facilities and people, our associates are always happy to welcome you and go beyond the limits to provide you a renewing and refreshing stay. It is really important to us to know what the experiences are of our valuable guests and encourage us to improve in those specific areas. We really hope you can give us the opportunity to welcome you again so we can show you the renewed Westin experience.

Best Regards,

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Reviewed August 11, 2014

A little bit far out of the city but otherwise a great place to relax and do nothing. Also good for couples who have kids (they have a kids club). The restaurants were good and very well priced for a Westin.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
2  Thank SydSiderK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded September 4, 2014

I am so excited by reading your amazing feedback, we are always happy to help you to have a Westin experience. Nothing is more important than knowing you left the property so happy. We hope to welcome you back very soon!

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2014

If you're used to decent and reasonable service, stay away from this hotel. From the concierge to the receptionist to the restaurant staff, this was the most awful hotel experience I've ever had.

1. Check in/receptionist: Could not validate my rate, even after having discussed it with them. I had to get an email printed out for them to verify. The receptionist wasted 15 minutes of my time talking to the 'manager'.
2. Concierge.
- They recommend 'family' restaurants located in seedy parts of town, i.e.surrounded by call girls and prostitutes.
- They book tours that are unreliable, that do not respect times, and totally unprofessional
- They cannot understand simple requests, such as getting tape to repair a damaged suitcase
3. Restaurant staff
- Had no idea what 'ketchup' or 'tomato sauce' was.

The hotel looks great online; beware it is far out of town and will cost you $70 every time you want to go downtown.

If you have the patience to ask for items at least three times, then go ahead, this is the place for you. As an American brand, I would expect that all staff be fluent in basic English; maybe this is the general manager's fault who can't hire any people that can communicate. If I was the CEO if starwood, I would remove the Westin name from this property.

After 5 days in this hotel, I really needed a real vacation...definitely not up to westin/starwood standards. Stick to the marriotts and the hiltons

  • Stayed: August 2014, traveled with family
    • Value
    • Cleanliness
    • Service
6  Thank kvdesai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2014

We had a beautiful room with ocean views and the grounds (especially the pools) are just fantastic. Customer service was fitting for a Starwood property & the concierge was a great help with planning excursions. Where this property is truly lacking is the quality of food. We didn't get the all-inclusive package (thankfully in retrospect) but ate at the hotel for a few lunches and a late dinner the night of our arrival. If you choose to stay here, put money aside for taxis to take you to Panama City for some delicious food. Sadly the resort doesn't seem too concerned about their food reviews- seems like they are using the isolated location of the resort as an excuse to serve less than quality food. Hopefully that changes because it is a beautiful property!

Stayed: August 2014, traveled as a couple
1  Thank joh103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maria Gabriela U, Guest Relations Manager at The Westin Playa Bonita Panama, responded to this reviewResponded September 4, 2014

Thank you for sharing your review. We are glad we exceeded your expectations of facilities and people, our associates are always happy to welcome you and go beyond the limits to provide you a renewing and refreshing stay. We regret we didn’t exceed your expectations in the quality of the food. We will inform your suggestions to our food and beverages department. We hope to welcome you back very soon!

Warm Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Playa Bonita Panama

Address: Road to Veracruz Km 6, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Panama City
#6 Luxury Hotel in Panama City
Price Range: $182 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Playa Bonita Panama 5*
Number of rooms: 611
Official Description (provided by the hotel):
The personification of the destination: Where natural serenity meets industrial glamour - Westin Playa Bonita Panama is strategically located alongside the Pacific Ocean, on a mile long stretch of golden sand on Playa Bonita Beach, surrounded by lush tropical rainforests, and a quick 20-minute drive from the metropolitan capital of Panama City. Nestled alongside the stunning Pacific Ocean, The Westin Playa Bonita is near celebrated sites like the Panama Canal's Miraflores Locks and just a 20-minute drive from Panama City, the exhilarating capital of the Republic of Panama ... more   less 
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Also Known As:
The Westin Playa Bonita Panama Hotel Panama City
The Westin Playa Bonita Panama Panama City

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