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All reviewstocumen airporttypical courtyardnear airportgold memberhotel is locatedshort stayrooms are cleanbreakfast buffetthe staff was friendly and helpfulan early flightbottled waterlocation is excellentnice pooltaxipanamagenesisdriver
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Reviewed August 22, 2017

The Good:
Good location approximately Half way between the international and the provincial Airports ((if your are flying with Air Panama etc)) on wards.
Takes approximately 20 minutes in the complimentary minibus in no traffic (but good idea to EMAIL to pre book) from the International Airport ONLY
((nb they do NOT pick up from the provincial Airport so USE AN UBER! not the 'local' yellow taxis)
Decent surroundings for an over night, with a huge Metro Shopping Mall next door (inc food outlets, or a more local experience over the highway)
Reasonable restaurant in the hotel
Comfy rooms and beds

The not so good:
The 'pick up' has to be pre-arranged; but there is no direct email address (!) ((one shuttle was 'overbooked' going too the airport))
They do not offer the shuttle to/from the other provincial airport
The Check in is appallingly slow (on every occasion over 30 minutes, with just one SLOW member of staff)
We had no water at all (hot or cold) on Two occasions, and no offers of bottled water etc
(not nice with no water to shower or drink after a long flight)
The room was only 80% clean: hairs in the bathroom, missing toiletries, and the carpet was clearly not hoovered (debris, hair clips etc)
No English speaking TV channels; not a deal breaker but I'm sure would be easy to resolve, as there were lots of other languages.
No tea facilities, just one coffee bag.
Breakfast; the Sunday morning female 'manageress' took huge swathes of food and drinks for herself, and did not replace, leaving none for the paying customers..

Overall:
Decent location.
Let down by silly easy to fix things; slipped standards not becoming of the Marriott brand.
Tiny outdoor swimming pool (not quite as large as the photos suggest)
Summary:
Good for a one night stop over sleep, not much more.

Room Tip: Always Pre book the International airport mini bus (and ask for a confirmation)
  • Stayed: August 2017, traveled as a couple
    • Value
    • Location
    • Service
2  Thank worlddivingtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan F, Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded August 25, 2017

Dear worlddivingtraveller

It is a pleasure to greet you and at the same time to thank you for your comments about your stay with us, and at the same time for your comments about our location. At the same time I would like to offer an apology for the inconveniences that happened during your stay, with the non-offer of the water bottle, and that your room had details and would not allow you to have a comfortable break with us at our hotel. We have taken action with all departments involved so that this is not repeated in future stays.

It will be a pleasure to welcome you in our hotel.

Sincerely

Juan José Franco
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2017

Would you recommend this hotel? Yes
Room comfort: Nice, clean, comfy suite.
Service and Hospitality: They were nice and good customer service
Check in/Check out (bills and timing): It was all right.
Breakfast: Excelent (I truly like the self-service buffet-type while they have someone to serve the coffee/tea and being pending on what you might need)
50 mts from Metromall

  • Stayed: July 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank desanchez53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2017

This is a Marriot brand and of course it does keep the same standards. I stayed there one night and I really liked it. The room was comfy, the staff very friendly and polite.

I had a club sandwich for lunch before I handed to the airport and that was so good. I recommend it.

The free shuttle to the airport is a plus.

You have two malls within walking distance.

  • Stayed: July 2017, traveled solo
    • Location
    • Rooms
    • Service
Thank Pana-encutarrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2017

I was traveling with two other friends and our trip required an overnight stay in panama. We didn't want to be too far from the airport and so we ended up choosing this hotel over closer options as the reviews were better.

The shuttle is real, we did have some trouble finding it when we got outside the airport but someone pointed us in the right direction. There were two shuttle buses, just normal sized, normal looking, more or less plain white passenger buses. They leave every 30 mins and the hotel isnt far away.
Check in was very easy and quick. The room had everything as advertised; wifi, tv, hot water, air conditioning, all without problem.
For those who might be wondering, the pool is open at night and didn't seem to have a closing time.
The only "negative" thing about our stay here was that we asked for a wake up call early the next morning(~3am) but we never got it, fortunately we had our phone alarms set.
We were able to take the shuttle back to the airport at 4am without problems.
All in all it was a great stay and I will be staying here for future stays in Panama!

  • Stayed: July 2017, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Khalis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2017 via mobile

Stayed here for one night. Location was good i.e. Near airport and mall was solid with plenty of shops around. Two issues I had were the bathroom door got stuck from inside the room (room 322). Had to get some one from outside to let me in. 2nd is the issue with airport shuttle. Once it filled you were stuck . They didn't have 2nd shuttle available. So if you use them make sure you are on shuttle early which runs every 30 min or some cases hour.

Stayed: July 2017
1  Thank easycash57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan F, Manager at Courtyard by Marriott Panama at Metromall Mall, responded to this reviewResponded July 12, 2017

Dear easycash57

Best regards from Courtyrad Marriott Metromall Mall. We really appreciate take part of your value time to let us now about your experience in our hotel, at the same time we I would like to offer an apologize fort the inconvenient while your stay with the bathroom door problem, and the shuttle. We have taken action with the departments involved. Of course your feedback is really important for us because we can improve every day.

We would like to get the opportunity to receive you in the future.

Sincerly

Juan José Franco
General Manager
Juan.franco@r-hr.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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