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“Great service and great place to stay”

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Courtyard Panama at Metromall Mall
Ranked #46 of 114 Hotels in Panama City
Santa Ana, El Salvador
Level 4 Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great service and great place to stay”
Reviewed March 6, 2014

This is one of the few business hotels where I could feed very at home. The personal is very kind and helpful.
This courtyard has a table for work and some seats with tables for short meetings. The pool is really cool, unfortunately I couldn't swim during my stay.
Ask for the daily catch at the restaurant. I think most local people come here for business lunch and dinners, too, and it seems that the chef is quite known at the area.
There is a big shopping mall next to the hotel. I visited it very late, so I just identify very good stores and brands, but didn't buy something, but there are a couple of restaurants, too. But get there early, because they close around 8pm, if I'm not wrong.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RolandoPeralta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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465 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sarasota, Florida
Level 4 Contributor
41 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 5, 2014

This is a good example of how you don't need to be an expensive fancy hotel to do everything right. It is close to the airport and only about 15 minutes from downtown and the canal. It is a typical Courtyard hotel but the service really makes it stand out. Staff is very friendly and really seem to appreciate your business. Rooms are spacious, very clean and up to date.

  • Stayed February 2014, traveled solo
    • Value
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Helpful?
Thank jdolan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colts Neck, New Jersey
Level 6 Contributor
288 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed February 3, 2014

Had the opportunity to spend two days at this property. Location was good in relationship to shopping and restaurants. Rooms were typical and ready upon arrival. Service was very slow. The most frustration came from the lobby bar. Asked for a Margarita and a glass of Pinot. The bartender didn't know what either drink was. I had to point out the wine on the shelf to get that done. The Margarita? After a wait if 10 in mutes, I asked for the status of my drink. Her reply was that she couldn't make one. I then asked for a scotch and soda. Had to point out the scotch on the shelf and proceed to explain what club soda was. If by some chance the bartender was new why didn't she have someone with her showing her to do things? Now I have heard local folks say the "things in Panama are slow". That may be true but does it apply while working at an international hotel? Before moving on, I was also annoyed by the fact that the bartender was standing by the cash register chatting with another staff member while four guests were waiting to order drinks. Moving on, the breakfast buffet was really below average for a Marriott. Other than the made to order omelets, all the offerings were cold.

If in Panama City again, I would stay here for location, Marriott points but not drinks or food. Go next door to the Mall!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jjflan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, February 4, 2014
Dear Guest

We thank you for choosing our Hotel during your visit to Panama and we thank you for taking the time to provide us with your valuable feedback.

We would like to apologize for the unsatisfactory service you received in our Centro Restaurant. There is no excuse for this issues to have happened and we are taking corrective actions with both trainning and procedures.

Thank you again for allowing us to improve.

we hope we have the pleasure of serving you again in the future.

Regards

Gabriel Vargas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pacific Northwest
Level 6 Contributor
101 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed January 8, 2014

We stayed at the Courtyard for a total of 6 nights over the Christmas holidays. We were visiting family who lived just a few minutes away, so it was perfect. The hotel was very nice - comfortable, very well maintained, excellent service and a convenient restaurant that seemed to be open all the time! We arrived late our first night, after 9 pm, and wanted some dinner. We were happy to see that the restaurant was still open. We ordered simple food - a salad and sandwich, but it took approx. 30 min. for the food to arrive, which was our only complaint of the restaurant. The food was very good.

Buffet breakfasts were included and there were many choices which included eggs, meats, potatoes, fruit, cereals (hot and cold), waffles, rolls, muffins, juices, etc. A very nice selection!

Our room was spacious, nicely decorated and best of all, the air conditioning worked very well and kept us cool and comfortable throughout the night!

We used the pool one day, which was refreshing, and enjoyed it very much. We also used the laundry services, which were very much appreciated. Each machine cost $2 and tokens were available at the front desk along with complimentary laundry soap.

I found it necessary to request washcloths (face towels) each day. Apparently washcloths are not commonly used in Panama!

We walked over to the MetroMall a couple of times. The second time was Christmas Day so most fast food restaurants were closed as were most of the stores. (Panamanians generally celebrate Christmas on Christmas Eve, so we were a little surprised so many shops were closed.) But, it still was Christmas!

We didn't use the computers, but noticed several of them available in the restaurant area. The wifi worked without any problems on my iPad.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jxnmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, January 13, 2014
Dear Guest,

We are so happy to hear that you and your family enjoyed the stay with us during the holidays. We will share with the entire team your positive comments about our service. We hope to have the pleasure of serving you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Goose Creek, South Carolina
Level 6 Contributor
172 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed January 3, 2014

We loved out stay at the Courtyard Marriott. All of the staff were helpful, attentive and friendly. Everything was well attended to and clean. Pool area was very relaxing. Restaurant was also pleasant. Access to hotel's intenet was good. The hotel does not have a regular shuttle service to and from the airport unless you request it. $15 for 2 and then add $5 for each additional person. Hotel is located 10 minutes from the Tocumen airport and 2 minute walk from the mall.
The 3rd floor of the mall has numerous fastfood places to eat. Quiznos was great! On the 1st floor is a large supermarket (Machetazo). Also,delivered to my room was a Happy Birthday dessert from the receptionist. Very kind and thoughtful gesture for my birthday while I was there. THANKS!!! We also stayed here 1 night before we returned to the US. All was GREAT!!
Here are our particulars: When we arrived we spent the 1st 2 days visiting Panama City. Day 1 walking and exploring Casco Viejo, eating lunch at Rene Café next to Plaza Independencia and back to the hotel for poolside relaxation. Day 2 visited Panama Canal at Miraflores Locks. Awesome museum here and had lunch while watching boats go through the canal. Then drove to Amador Causeway and walked around. Very pretty view of the Panama City from here. There were 6 of us so we hired a taxi through the hotel to take us. Day 3 we took a regular yellow cab back to the airport to pick up a rental car. Budget has the best prices. DON'T choose Avis at the airport!! They want a $5000 deposit!!! Many , many people walked away from them. Our travelling companion walked away also and went to Alamo. We had no problems with Budget or Alamo. We then drove to El Valle de Anton via Corredor Sur.
You can buy a Tarjeta card for the Corredor Sur (toll road) at the Mall at E Pago on the 3rd floor next to Costco. $10 total for the card will get you out of and back to the airport. You can add money to the card at the toll booths if needed. The toll booths do not accept change like in the US, you must have a card. El Valle De Anton is worth a visit if you like hiking and nature and much cooler temperatures. Takes about 1 hour 45 mintes to reach. We stayed 3 nights at Casa Mariposa and loved it and the sloths! (This will be another review on Tripadvisor). Our next leg was 3 nights in a condo on the beach at San Carlos. We were there for New Year's Eve and the fireworks and loved it. Stayed at RIOMAR.
I hope my rambling will be of help to future travelers. Please feel free to ask any questions.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Whitney S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, January 7, 2014
Dear Guest

Thank you for choosing Courtyard Hotels during your recent visit to Panama and thank you for providing us with your valuable feedback. We have shared with the entire team your positive comments about our service and the cleanliness and we all appreciate your comments. We hope to have the pleasure of having you stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
119 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed December 21, 2013 via mobile

Well situated to the airport however, not as close as advertised. About a 15 min cab ride ( no airport shuttle offered at this property) & roughly $20USD . The hotel does have their own taxis for your ease of travel. Very nice room, comfortable beds, nice shower.
Breakfast was the usual standard fare. Good service & staff went out of their way to be helpful.
Marriott 1-800 # was helpful & informative.
Next to a shopping center.

Stayed December 2013, traveled on business
Helpful?
1 Thank Four Lone Stars B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, December 26, 2013
Dear Guest,

Thank you for choosing Courtyard Hotels during your recent visit to Panama. We are so happy to hear that you found our Staff helpful and our Rooms comfortable.

As you mentioned in your review, our guests find the convenience of being adjoin to the Metromall Commercial Center very comfortable.

We look forward to serving you again in the near future.

Best Regards and have a Happy New Year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ithaca ny
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 18, 2013

Great Modern City. We asked for an escorted sightseeing tour of Panama City and the hotel suggested Jipson Chavena. He is a taxi driver at the hotel that speaks excellent English. He gave us a great tour and was very informative for a reasonable price. His phone number is 65806686. He told us things about Panama City that we did not learn from the tour group that we joined the next day. If you come in early for a tour, consider asking him to show you around. This is a great hotel. Good central location, located next to a beautiful modern mall with a supermarket. Good omelet station at breakfast that will custom make anything that you want for breakfast.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank cruiselover065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Panama at Metromall Mall

Property: Courtyard Panama at Metromall Mall
Address: Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Panama City
#12 Romantic Hotel in Panama City
#28 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Courtyard Panama at Metromall Mall 4*
Number of rooms: 120
Official Description (provided by the hotel):
This shopping hotel is just 4 miles away from Tocumen International airport and it's the only hotel located within the Metromall shopping complex, where you will find more than 260 shopping and entertainment venues including department stores, boutiques, coffee shops, restaurants, bars and bistros. This unique shopping complex also offers a free shuttle to Multiplaza Mall, with more than 350 venues for your enjoyment. Our hotel amenities include room service, a fully equipped fitness center, spacious garden pool and business center. Guests can enjoy a buffet or select a la carte in our restaurant Centro which serves breakfast, lunch and dinner. All rooms feature 32" LCD TVs, free Wi-Fi internet with streaming speed access, soundproof windows, 300-thread count Egyptian cotton linen sheets and more. Costa del Este, Panama Viejo, the Panama Canal and other attractions are at your fingertips when you stay with us. ... more   less 
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Also Known As:
Courtyard Panama Metromall Hotel Panama City
Courtyard Panama At Metromall Mall Panama City

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