We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great staff and service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Courtyard Panama at Metromall Mall
Ranked #46 of 114 Hotels in Panama City
Manchester, CT
Level 4 Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great staff and service”
Reviewed August 27, 2013

My family and I stayed here for one night. I called the hotel the day before we were going to check in to confirm my early check-in, when we arrived at 9am the room was ready for us. The buffet breakfast was excellent and the staff very friendly. The MetroMall is just across the walkway which is nice and across the street are some other shops. The room was standard Courtyard what I expect. We decided to have dinner at the hotel and my entire family raved about the meal especially the vegetable soup, the wait staff was attentive. We checked out at 11:30 that night for a 2am flight, got to the airport and realized we left my son's sweatshirt in the closet, called the hotel and they sent it by cab to us, was so very thankful.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cassthor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, September 4, 2013
Dear Guest,

We are very happy to know that your experience with us was positive. Our Chef thanks you for your feedback on our food and specially our vegetable soup.

We hope to have the pleasure of serving you again in the future.

Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

465 reviews from our community

Traveler rating
    198
    177
    60
    19
    11
See reviews for
125
96
33
134
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
los angeles
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed August 16, 2013

We spent only one night here basically since it was only a 10 minute drive to the Tocumen airport. The staff was very accommodating and we were quite comfortable. There is a nice happy hour that lasts from 3:30 - 8:30 most nights. Also we were able to use there very nice business center to check in and print out our boarding passes for our flight. We ordered room service and it arrived in good time. The food was slightly cold but passable. The kids just wanted to eat and get to sleep so that was fine with us. We ordered a taxi for the next morning at 5:30am and the driver was ready to go. The price quoted from the Marriott staff was $15/adult and $5/children but we negotiated down to $20 for all of us directly from the driver. We didn't venture out of the hotel but it's a great hotel if you are looking for something close to the airport. The cab ride from the domestic airport was over an hour in heavy traffic.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank yaklover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, August 22, 2013
Thank you very much for your positive feedback, we are very happy to know you enjoyed your stay with us, as well as the service of our team. We hope to welcome you back on your next trip to Panama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Navarre, Florida, United States
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 12, 2013

The Courtyard Inn is new, modern and only 6 miles from Tocumen airport. It is easy to find! The spacious lobby has all the usual amenities including a snack bar for folks who arrive like we did, in the middle of the night. Concierge services A+, with special mention of Kevin, who helped us book a day long tour of Panama City. The room was comfortable, clean and in a great location. We liked it so well we stay there when we first arrived, and also just before we left Panama.

Room Tip: Rooms facing south overlook the pool. Nice view. Quiet. Rooms facing north provide a glimpse of t...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, August 22, 2013
Thank you for your review, we appreciate your comments. I hope we have the pleasure of serving you again in the near future.

If you have plans to come back to Panama, please don’t hesitate to contact us, we are at your service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
chicago
Level 3 Contributor
4 reviews
Reviewed July 28, 2013

My husband and me just came back from Panama. We stayed two nights in this hotel. Hotel itself was ok, but not much to do. Outside, there were people working everywhere. It was very hard to walk, there were no sidewalks, streets were crowded with cars, so after a few attempts we were back in the hotel. There is a mall attached to the hotel so if you like shopping you may find this a nice place to stay. Thankfully we were on an organized trip so our bus took us to our destinations.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dyzio1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, July 29, 2013
Thank you for sharing your experience. We are glad you had a good time at our hotel and appreciate the fact that there is a mall a few meters away from the hotel. As a response to what is going on in Panama city, is the fact that Panamanian goverment has decided to carry a project of building a metro system which has bring the need to reorganize roads and build new bridges. Even though it is definitely a bit uncomfortable we know it will pay off when the metro is done.

We hope to have you back at our property in the near future.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 25, 2013

This hotel is conveniently located next to the MetroMall and about 10-15 minutes from Tocumen International airport. If you want to stay close to Panama City downtown I would select another hotel. We stayed 5 nights at this property and we enjoyed our stay. The staff was nice and very helpful. Everyone speaks English, which was great.
I have noticed the staff was always cleaning, moping and wiping ... They really keep the hotel clean. Pool area was fantastic, never crowded.
I guess what I will remember the most is the fact how friendly everyone was, always smiling and inviting.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lauren T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, July 27, 2013
We appreciate your feedback. It is nice to hear you had such a great experience at our hotel and that the staff took care of you.

On you next stay do not hesitate to contact me for any further assitance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arvada, Colorado
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 22, 2013

The Courtyard by Marriott is a nice property next to a large mall, 10 minutes from Tocumen airport. If you stay there on award points, the usual free breakfast is not included like it is for the other guests. Besides issues with a backed-up toilet that we did not cause, an A/C unit that was either turned off or 64 degrees F, and having to sign a $50 voucher and then have bring my card back to the front desk and physically have it removed from my bill because we didn't have any incidentals, it was a pretty normal Courtyard by Marriott experience. We stayed 2x in a week, once at the beginning of the trip and once at the end.

Room Tip: When we entered the room it was 62 degrees. We shut off the room and came back in an hour, and it w...
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pheasant R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabriel V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, July 26, 2013
Thank you for sharing with us your experience. We are reviewing the issue with the air conditioner. We are taking actions to increase guest experience.

We hope to have you back on your next visit to Panama.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 6 Contributor
92 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed July 18, 2013

A sigh of relief to arrive at this property after staying at a previous one in the interior of the country which was terrible! This was a family vacation of 5 adults and 2 children. The Courtyard is not only well-situated being next door to the METROMALL which has every store you may need to visit and close to the airport.

The staff is well-trained and very attentive. The breakfast menu is good and good value. However, the dinner menu is not as good as it should be. The décor is impeccable and well-thought out...it's classy!

As a regular MARRIOTT client for most all my travels, I am pleased with the stay and service. The only reason I haven't rated this property 5* is because I noticed minor, really very minor details needing attention; i.e., elevator inner panels being chipped, frame in bathroom needing refinishing, lighting in bathroom could be brighter [not good for applying makeup], non-existent views. As I said, very minor situations.

One warning to tourists: Do not drink tap water. Two in our party got horribly ill and were told to drink only bottled water. Other members in our party were not affected. The good news is: As a tourist, the Government authorizes free medical care within 30 days of arrival. My sister and I took advantage of this generous offer and we were treated well and relatively quickly. We were told that this gratis service was not applicable to predisposed illness(es). So, if anyone needing a tummy tuck, botox or restyline sp? (the thought did enter my mind), forget it! :)

All in all, Panama is very well developed and has all sorts of perks with discounts to retired folks...nice place to be but traffic is horrendous!!! OMG!! took us 2 hours to get to ALBROOK MALL [great sale at the ZARA'S shop there]. Cab fare is relatively inexpensive and the public buses cost 0.25 cents but be prepared to be squashed...the buses always seem to be overcrowded. Best time to travel is off rush hours.

Enjoy!!!

Room Tip: None really
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank chinamom62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carolina V, General Manager at Courtyard Panama at Metromall Mall, responded to this review, July 19, 2013
Thank you in advance for you comments. Our convenient location 7 km from the airport and just few steps from Metromall give our guest great opportunity to enjoy their stay at our property. We appreciate you comments about the food and will review them with our excecutive chef.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Panama City hotels
4.0 mi away
Crowne Plaza Panama Airport
Crowne Plaza Panama Airport
#44 of 114 in Panama City
453 reviews
3.4 mi away
Riande Aeropuerto
Riande Aeropuerto
#32 of 114 in Panama City
1,172 reviews
0.8 mi away
Marbella Hotel
Marbella Hotel
#85 of 114 in Panama City
107 reviews
Show Prices
Show Prices
Show Prices
6.3 mi away
Courtyard Panama at Multiplaza Mall
7.2 mi away
DoubleTree By Hilton Panama City
6.6 mi away
Novotel Panama City
Novotel Panama City
#18 of 114 in Panama City
770 reviews
Show Prices
Show Prices
Show Prices

Been to Courtyard Panama at Metromall Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard Panama at Metromall Mall

Property: Courtyard Panama at Metromall Mall
Address: Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Panama City
#12 Romantic Hotel in Panama City
#28 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — Courtyard Panama at Metromall Mall 4*
Number of rooms: 120
Official Description (provided by the hotel):
This shopping hotel is just 4 miles away from Tocumen International airport and it's the only hotel located within the Metromall shopping complex, where you will find more than 260 shopping and entertainment venues including department stores, boutiques, coffee shops, restaurants, bars and bistros. This unique shopping complex also offers a free shuttle to Multiplaza Mall, with more than 350 venues for your enjoyment. Our hotel amenities include room service, a fully equipped fitness center, spacious garden pool and business center. Guests can enjoy a buffet or select a la carte in our restaurant Centro which serves breakfast, lunch and dinner. All rooms feature 32" LCD TVs, free Wi-Fi internet with streaming speed access, soundproof windows, 300-thread count Egyptian cotton linen sheets and more. Costa del Este, Panama Viejo, the Panama Canal and other attractions are at your fingertips when you stay with us. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Hotels.com, Expedia, TripOnline SA, Travelocity, Agoda, Hotwire, Cancelon and HotelQuickly so you can book your Courtyard Panama at Metromall Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard Panama Metromall Hotel Panama City
Courtyard Panama At Metromall Mall Panama City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing