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“Outstanding service!” 5 of 5 stars
Review of Clarion Victoria Hotel and Suites Panama

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Clarion Victoria Hotel and Suites Panama
Ranked #42 of 116 Hotels in Panama City
Certificate of Excellence
Albuquerque, New Mexico
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Outstanding service!”
5 of 5 stars Reviewed May 31, 2013

My stay at Hotel Victoria was great. The staff is friendly and very helpful. The front desk, room service, service crew and maid service was always on point. Breakfast was pleasant and well prepared.
I am looking forward to booking with this hotel during my next trip to Panama. I felt at home at all times. The room was always extremely clean, very comfortable and quiet. I strongly recommended staying at this hotel. I will passing on this information to family and friends alike.
This hotel is conveniently located close to restaurants, all types of stores, a major supermarket, bus stops and taxi cab service is available 24/7. The workout room and swimming pool are easily accessible.
Makes the perfect setting for a family vacation.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pedro T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaPTY, Gerente at Clarion Victoria Hotel and Suites Panama, responded to this review, June 5, 2013
Google Translation
Estimado Huésped,
Esperamos haya tenido un buen viaje de vuelta a casa.

Muchas gracias por dedicar un momento a compartir sus comentarios; estos son muy valiosos para nosotros y le aseguramos que son altamente considerados.
La satisfacción de nuestros huéspedes es nuestro principal objetivo y todo nuestro staff trabaja buscando que cada persona que nos visita tenga una buena experiencia y disfrute al máximo su estadía.

Esperamos tener la oportunidad de volver a atenderle en esta su casa, durante una próxima visita a nuestro país.

Cordialmente,

VICTORIA HOTEL & SUITES PANAMA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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362 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 28, 2013

After inadvertently charging the wrong card for my flight home on 4/28/13 and going through a week of hassle to get a credit, this hotel has now mysteriously charged me another $383.06. This was done on 5/22/13. I don't understand why this was charged to me as I pre-paid for my room and everything else at the time they accrued. I have been forced to call my credit card company to alert them of this fraudulent charge and get a new card. This is a nice hotel but their business practice is that of a con artist. I wouldn't stay at this hotel even if it was free!

  • Stayed April 2013, traveled solo
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Sam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaPTY, Gerente at Clarion Victoria Hotel and Suites Panama, responded to this review, May 29, 2013
Dear Guest,
We are very sorry about this inconvenient.

We are a very serious Hotel and we have no intention to fraud or costumers. Actually it´s the first time something like this happens and we had taken the necessary corrections. You can be sure will not happen again.

As our Front Desk team let you know, we reversed the charge and sent you the voucher.

Any further information you may need, please contact us, info@vhs.com.pa

Sincerely,

VICTORIA HOTEL & SUITES PANAMA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sonoma, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 21, 2013

We loved this hotel... My wife and I stayed from 4/22-4/25. We loved it. The Bell hop (do not remember his name) was one of the best parts, he was so helpful and every restaurant he suggested was top notch and was mentioned in all the travel books. The room was beautifully modern. Every evening we stood in the pools edge and watched the sunset as we read. My only negative was the hotel bar... dont spend your money on it, they dont know what they are doing, But over all great, what a great hotel!!!!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Schmittyrts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaPTY, Gerente at Clarion Victoria Hotel and Suites Panama, responded to this review, May 29, 2013
Dear Guest,
We hope you had a safe flight back home.

Thank you for taking a moment to share your comments; we take them very seriously and will not pass unattended.

The satisfaction of our guests is our top priority and all our staff is committed to provide the best so each person who visit us can enjoy their stay and have a great experience.

This is your Home, and we hope to have the opportunity to serve you again during a next visit to our country.

Sincerely,

VICTORIA HOTEL & SUITES PANAMA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Allen, Texas, USA
2 reviews
2 of 5 stars Reviewed May 7, 2013

I recently stayed at the Victoria Hotel & Suites from April 23rd thru April 28th. The rooms were clean and the free breakfast was filling. Upon check in I gave them a credit card for any incidentals but informed them I would pay with cash or my bank card for all charges. This worked most of the trip as the tour desk provided excellent service and I paid him through the front desk.
I booked a car to the airport on my last day. At first I agreed to pay with cash. However, a driver I had never met before showed to pick me up. I told him I would pay the front desk as I didn't feel comfortable given him cash without a receipt. Mario, the person at the front desk, proceeded to check me out. He inadvertently charged my credit card. I told him that was incorrect. He then ran the credit card again for a refund. Next he charged my bank card. I left thinking everything was fine. However, I have returned home and now have a $30 charge on my credit card and bank card. I informed the Victoria of this error. The first person I spoke to at the front desk recognize the error and said she would pass it on to management who would correct it. Needless to say, management has not done anything. I have been back for a week. All management has done is said they would look into it. After numerous calls and emails this situation does not seem it will be resolved. I have resorted to calling my credit card company and letting them know of the fraudulent charges. One last note, do not stay here and expect family or friends to come visit you. They charge an extra $43 for visitors.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Samuel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaPTY, Gerente at Clarion Victoria Hotel and Suites Panama, responded to this review, May 10, 2013
Dear Mr. McGowan,
We hope you had a safe flight back home.

First of all, our apologies for the inconvenient you had during your stay at this your home in Panama, Victoria Hotel & Suites.
Our staff is committed to provide the best in guest service and give our guests an enjoyable place during their stay.

We talked with our staff and definitely there was a miss understanding with the charges and the credit card they should use.
I saw all the emails you had with our Front Desk and on May 07th everything was ready, as you confirmed us by email.
Again, we are very sorry about this.
We are a family - friendly hotel and all family and friends from our guests are welcome.
We don´t make any charges for these people. I personally checked your bill and don´t have any charges. Please if this is not correct, don´t hesitate to contact us and will check it again.

Again, we are very sorry about the inconvenients you had during your stay. Every day with every guest we do our best to provide them satisfaction during their visit to our country.

We hope to have the opportunity of receiving you during a next visit to our country, and show you we made the necessary corrections to avoid this or any other inconvenient.

Sincerely,

VICTORIA HOTEL & SUITES PANAMA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartmouth
1 review
5 of 5 stars Reviewed April 22, 2013

Our first time to Panama - the hotel amenities, staff and service at Victoria Hotel & Suites was superb.
Hotel: First class centrally located; continental breakfast was included; large clean corner suite; Wifi worked great - would stay again..
Staff: Though we did not speak Spanish front desk staff spoke English and were very knowledgeable. We took there directions and dining recommendations nightly for 4 nights and were not disappointed. Housekeeping staff were courteous & willing to make us as comfy as possible and our room was spotless. The front door/Concierge & dining staff were helpful, polite and professional.
Service: Excellent - better than some "5 stars"

Room Tip: Had corner room on 7th Floor
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Canuck1Dartmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaPTY, Director General at Clarion Victoria Hotel and Suites Panama, responded to this review, April 24, 2013
Dear customer:

We are very grateful that he has shared the details of your experience in our hotel.
Please note that all information you provide will help us to provide better quality service to all our guests.

We assure you that we strive every day to continue to provide the quality service that clients deserve. and for our part we would like in your next visit we are still the hotel of your choice.

Greetings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest
Level Contributor
34 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed April 17, 2013

We spent three nights at this hotel, located in a safe area of Panama City. We received a executive room at 8th floor. Room was large, very clean and the AC not very noisy. At the top flor, the 9th, there is a terrace with a small pool and a spectacular view over the city. Also, if you are a smoker is a good option not to go down nine floors. Near the hotel there are few inexpensive restaurants, souvenir shops and a big supermarket.
Unfortunately, when we get to the hotel we were welcome by a receptionist who seemed to know nothing about what can you do in the city. She was even unable to locate the hotel on the city map. Luckily for us, we were approached by Obirne, the Colombian guy who work for Casa Blanca travel agency located inside the hotel. He is a very good guide and a nice man and he has many tours to offer, included transportaion to/from hotel. Ask about him an you will have a more pleasent stay in Panama City.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank rockon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaPTY, Director General at Clarion Victoria Hotel and Suites Panama, responded to this review, April 20, 2013
Dear customer:

We are very grateful that he has shared the details of your experience in our hotel.
keep in mind that all details will help us to provide better quality service to all our guests.

We assure you that we strive every day more to continue offering quality service that clients deserve. and for our part we would like in your next visit we continue to be your hotel of choice.

Greetings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida, USA
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed April 13, 2013

We stayed here four nights when visiting Panama. Everything was good about this hotel, so glad I chose Victoria hotel & suite. Check-in & checkout process was very smooth. Room & bathroom was clean and spacious.Bed was comfortable. Internet worked perfectly fine for us. We liked the breakfast buffet, the items change every day, not like some others hotels you have the same things over and over. On top of that there's also egg cook to order, very good. Location of the hotel also very convenient, close to shopping, restaurants and casinos. Taxis stop right in front of the hotel so you can hail one anytime. But my suggestion : walk a little bit out of the hotel area, you can pay half of what you pay for the one right in front of the hotel.
Staffs were very friendly and helpful, some speak English well and some don't. Aurelijo, the bellman/concierge was super nice, he will answer all the questions for you, tell you where to eat and even recommend what dishes to order in what restaurant and always have a smile on his face.
We traveled a lot and stayed in all kind of hotel all over the world. All I can say is Victoria hotel & suite is the place to stay when you're in Panama. You cann't go wrong with this place. Highly recommended.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank aroundtheworld008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VictoriaPTY, Director General at Clarion Victoria Hotel and Suites Panama, responded to this review, April 15, 2013
Dear guest:

We are so grateful that you have shared the details of their experiences in our hotel. We assure you that we strive to continue to provide the quality service that guests deserve.
and for our part we would love to visit on your next choice would be their hotel. Greetings
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Victoria Hotel and Suites Panama

Property: Clarion Victoria Hotel and Suites Panama
Address: Via Veneto, Calle D, El Cangrejo, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 116 Hotels in Panama City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Clarion Victoria Hotel and Suites Panama 3.5*
Number of rooms: 127
Official Description (provided by the hotel):
Located at the center of the financial, corporate and entertainment area in Panama City; and nearby of the best restaurants, bars and shopping centers in town, Clarion Victoria Hotel and Suites Panama is the perfect choice either if traveling for business, leisure or both.This New Hotel offers FREE High speed Internet access for business and entertainment purposes. Exclusive Thermo-Acustic Technology in rooms guarantees the best rest experience. Our 127 rooms and suites are provided with Egyptian cotton linen, down feather mattress topper, 32” and 42” LCD TVs, alarm clock with I-pod dock, 2 line phones, room safe with lap top capacity and workdesk area in order to offer maximum comfort and unique relaxing experience. Enjoy FREE! Full Buffet Breakfast in Carmenere our 3 Meal Period Restaurant where design is just the beginning of the atmosphere. Try your favorite drink or just chill out at “Lobby Bar”. 278 M2 of total meeting are available for the perfect meeting or social event. Our roof top terrace provides the perfect spot for swimming, exercising or just relax with a panoramic view of Panama City. ... more   less 
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Also Known As:
Victoria Hotel And Suites Panama
Clarion Victoria Hotel And Suites Panama Panama City

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