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“The only thing the hotel had going for it was the location and the free warm cookie....”

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DoubleTree By Hilton Panama City
Ranked #29 of 114 Hotels in Panama City
San Juan, Puerto Rico
Level 5 Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“The only thing the hotel had going for it was the location and the free warm cookie....”
Reviewed March 9, 2014 via mobile

Where to start.... I stayed in room 309, the first night I arrived to the room, the room was missing towels, and the toilet was leaking... Left a note and 3 dollar tip to the maid, and to my surprise the next day there were towels but toilet still leaking... Second day towels were again missing, called downstairs for towels and gave the employee a tip. Third day towels missing and toilet still leaking went down stairs and told front desk, that if they wanted a new pool in the third floor they should leave the toilet running a few more days, I guess it worked cause the Fourth day the toilet was fixed!!!! Oh but towels were missing again, had to call again!!! Stopped leaving a tip in the room to see if that changed something!!! Day five the towels were missing again and the room was already needing a broom and mop, but I guess housekeeping was on an eternal break!!! Day six, no towels again!!! so I call downstairs, wait 20 minutes and have to call again to remind them that we needed towels!!! Towels arrived, and employee looked extremely happy!!!

Good god, to whomever reads this review from Hilton, I stayed from the 4th of March to the 10th, you need to seriously hire a manager that checks what is going on, because if employees don't do there job they shouldn't have it.... Fire them for gods sake!!!

Next topic, ate the first day at the restaurant downstairs, a little pricey 15 dollars per person and it really doesn't have a breakfast that I would consider anything like a Panamanian breakfast. The only thing that ruined the experience was the dirty cup full of water our waiter brought us.. Guess he got it from the used cups!! Didn't eat again the rest of the stay at the hotel, lots of good options at walking distance, the hotels down the street had a better breakfast for a better price....

Overall, if you want to save money and don't need towels at night in the room, enjoy a dirty room, and don't mind a possible evacuation from the third floor from a leaking toilet, this is your hotel!!!!

Enjoy!!!!

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jose l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WolfAlexandrovich, General Manager at DoubleTree By Hilton Panama City, responded to this review, March 20, 2014
Dear Jose L:

We sincerely appreciate your feedback about your stay with us and providing us the opportunity to bring these issues to the attention of our team. I sincerely apologize for the inconveniences mentioned in your review. It is thanks to our guests comments that we are able to take proper corrective actions when things require fixing. I have met with all involved departments to review your candid observations to ensure that all of our guests have a pleasant, problem-free stay: Human Resources will review our training program; Housekeeping has developed a new checklist to make sure all rooms have the necessary amenities; I have emphasized to the Front Desk team that all guest requests need a follow-up to make sure the issues are solved in a timely manner and I’ve also spoken with our dining staff in order to ensure we're always providing proper dishes for all guests. Thank you again and I welcome you back to our property in the future so you can witness how we have taken into consideration and solved the issues mentioned in your review.

Sincerely,

Wolf Alexandrovich
General Manager
DoubleTree by Hilton Panama City – El Carmen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Tucson, United States
1 review
Reviewed March 7, 2014

I checked into this hotel for only a night but it was clean and staff was friendly! But no cookie at check in. I ran out of towels but called the service and they were given to me right away. I was also offered taxi services which were very helpful.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Avis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port of Spain, Trinidad and Tobago
1 review
Reviewed March 5, 2014

Rooms are great, service not good. When you stay at a hotel that has " Hilton" in the name, you expect service...and kindness..Wow this place at nights had the worse people...they were upset I wanted to park in their garage at 12 midnight...they complain that they are only 2 on shift....

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mankato, Minnesota
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 3, 2014

We booked this hotel due to the cost and the location description on Orbitz, which said that the hotel was connected to the MultiCentro Mall and the Fiesta Casino. Once we checked in, we found out that the hotel was actually a $15.00 cab ride away from the mall and casino. My wife was not happy, and we did not go. The hotel was nice, clean, and the staff was friendly. The cookie upon checkin was great. Price was reasonable and the bed was comfortable. On the negative side, there was no bathtub, just a shower. If we weren't planning on going to the mall and casino, we might stay there again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Chieftam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
Reviewed March 2, 2014

We were very pleased with the overall aspects of this hotel. We had some problems with a loud ventilator and a very slow internet but overall the hotel is excellent. The restaurant staff is very accommodating.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
69 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 23, 2014 via mobile

Stayed 3 nights here. For the price, this property represents good value, and is nicely located.

Reception staff where always very friendly and accommodating, and allowed me to leave luggage without hassle. Rooms are modern, but cosy. Beds are comfortable.

The complimentary internet would be a nice touch if in fact it worked, but it is intermittent and temperamental. It would not work in our room.

Many touches are poorly designed or executed, fixtures and fittings, a dismal coffee machine, no kettle and few English tv channels, and the shower is fairly utilitarian.

However, on the whole, a good place to stay.

Stayed February 2014, traveled with friends
Helpful?
Thank lukeyboy95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 3 Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 21, 2014

Up front I'll say that this review is based on an overnight stay only. We were traveling to other parts of Panama and stayed here on our last night to be closer to the airport for our departure.


Location: central location. Can walk to the ocean, a longer walk to the old town; close to shopping and other interesting sites. Short cab ride to other places nearby. Not too far from the airport, but when you do depart for the airport, pay attention to the time of day to take traffic into account.

Service: there were a number of small issues with our room, but each one was handled quickly and completely.

The room: comfortable with adequate room.

Food: only had breakfast. Was okay; we had better in other locations.

Value: we priced several places in Panama City before choosing the Double Tree, and it was definitely a good value.

Luggage Storage: We had a 7 pm flight, so we wanted a place with no-hassle luggage storage so we could enjoy the last few hours of our visit (without having to sit in the airport for a long time). Luggage storage was free, very secure, and fast.

Biggest complaint: internet access in the rooms was very, very slow, and there was no place to print our boarding passes.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arnel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree By Hilton Panama City

Property: DoubleTree By Hilton Panama City
Address: Via Espana & Federico Boyd Ave, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree By Hilton Panama City 4*
Number of rooms: 213
Official Description (provided by the hotel):
Book a room at the DoubleTree by Hilton Hotel Panama City - El Carmen, where a friendly staff member is waiting to greet you with a freshly baked, chocolate chip cookie. The central location of this Panama City hotel makes it ideal for business travelers and guests on vacation. Attend conferences in the financial district, or enjoy the fine Central American dining and excellent shopping centers situated within walking distance.Each spacious guest room at our Panama City hotel features a 37-inch TV, minibar, and luxurious plush-top bed with five jumbo hypo-allergenic pillows. Families on vacation can enjoy the additional space that comes with a suite. Use the complimentary high-speed internet access to stay in touch with the office or to plan your day. Accessible rooms are available for guests who require modified amenities. Relax in the rooftop pool and whirlpool, unwind in the Spa, or exercise in the fully equipped gym. ... more   less 
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Also Known As:
Doubletree By Hilton Panama City Hotel Panama City

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