Overall, our actual stay at the Doubletree was excellent. The facility was nice, the location was nice, the staff were accomodating. We especially liked the rooftop pool with nice views of the city. In terms of the experience, this hotel was up to the Hilton and Doubletree brand standards. We enjoyed our time there.
However, at this time I am compelled to write a negative review of this establishment because of fraudulent charges which it has levied against my account. I reserved this hotel well in advance of my stay (7 months) through hilton.com using my HHonors account. I was quoted a very reasonable price, with taxes and everything, as hilton.com always does. When I checked out, the hotel refused to provide an invoice or receipt. I asked for it in both English and Spanish. The desk agent pretended to not know what I was talking about. This should have been a red flag. In a hurry to catch a flight, I gave up and left. Sure enough, at the end of my trip, I check my credit card and the charge is $80 higher than it should have been. And, coincidentally (just a coincidence, I am sure), there is no receipt available on my Hhonors online account!! It just shows an "error"...hmm, of all my Hilton stays over a number of years, the ONE that has incorrect charges also has no visible receipt.
So I inquire with HHonors customer service, who checks back with the hotel. The hotel notifies them that an extra charge per night was added "due to a child being added to the reservation". First off, hilton can see online that I made no changes to the reservation. Secondly, I don't have any children, and the desk agent saw that. This is ridiculous and clearly fraudulent behavior.
I am currently trying to work through the Hilton customer service red tape and don't know if I will ever see a resolution to this issue.
- Official Description (provided by the hotel):
- Book a room at the DoubleTree by Hilton Hotel Panama City - El Carmen, where a friendly staff member is waiting to greet you with a freshly baked, chocolate chip cookie. The central location of this Panama City hotel makes it ideal for business travelers and guests on vacation. Attend conferences in the financial district, or enjoy the fine Central American dining and excellent shopping centers situated within walking distance.Each spacious guest room at our Panama City hotel features a 37-inch TV, minibar, and luxurious plush-top bed with five jumbo hypo-allergenic pillows. Families on vacation can enjoy the additional space that comes with a suite. Use the complimentary high-speed internet access to stay in touch with the office or to plan your day. Accessible rooms are available for guests who require modified amenities. Relax in the rooftop pool and whirlpool, unwind in the Spa, or exercise in the fully equipped gym. ... more less
- Reservation Options:
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- Also Known As:
- Doubletree By Hilton Panama City Hotel Panama City