This was a difficult hotel visit to review because some of the staff we encountered were very nice and I don't want to hurt any feelings but.............this hotel needs a lot of work to really be a contender in my humble opinion.
The location made this hotel hands down, it is right in the mix. Close to the main drag where all the business and nightlife happens so if you want to walk and be in mix, this location is perfect. A++!
Property itself....., it's a mixed bag to be honest. From the initial impression all seems in line, lobby is clean modern and well put together but upon closer examination the little things weren't tended to like hallway carpets being dirty, scuffs all over the walls, finger prints all over elevators and buttons(gross)...etc
Check in process went fairly smooth, some staff speak very good English so you won't have a problem if you forgot all the Spanish you took in high school, no cookie offered by staff.
Overall stay was 5 nights, we had 3 rooms total for the stay. 1st room was facing the main drag and the construction site on the 4th floor(way too noisy). 2nd was a floor up and slightly over to the left, also extremely noisy(both were what they call suites, all suites face this side of hotel which is way too noisy, they do construction all night long). I am not sure why they would even consider giving these rooms to anyone, you can't sleep unless you take a sleeping pill or bottle of tequila! 3rd room up to the top, 6th floor and standard king room but on quiet side and OMG what a difference. Who needs a suite when you can't sleep, it's useless!
Room are nicely decorated but it is beginning to show wear and only open 7 months(hard to believe). My toilet in the 3rd room continued to fill so 2 calls and engineering came to fix it, took 2 secs. Shower trim allowed water to flow out on floor, it was cracked and they never replaced it, they are frame-less glass showers(I have this at home so I am familiar with it) and require this trim to keep the water in, oh well!
Gym, nice size but a bit depressing and dark even with a wall of windows. Pool small but more than ample, it's a city hotel so nice to have.
Staff were all eager to help but some things need more fine tuning like the missed wake up call for 5AM on day of check out, not to their fault but neglected to inform us upon check in that the city cut a water line next door and the water in the hotel ran out b 5PM two of the five nights, they had to have a tanker fill the well, unreal! Took multiple calls to get service from staff, just not the kind of service you would expect overall in Central America.
All in all is was nice to see Panama and staying here worked for us but to come here again, nah! I was debating Le Meridien down the street and maybe should have because I prefer having the details looked after and this place just missed the mark for me.
Stand outs were the front desk manager(we just loved her), concierge and business center gals, both were just awesome! Also, breakfast staff all worked hard and always had a smile on, just wonderful! Bell staff super nice and also eager to please.
Your call but consider carefully when coming for a visit.
- Official Description (provided by the hotel):
- Book a room at the DoubleTree by Hilton Hotel Panama City - El Carmen, where a friendly staff member is waiting to greet you with a freshly baked, chocolate chip cookie. The central location of this Panama City hotel makes it ideal for business travelers and guests on vacation. Attend conferences in the financial district, or enjoy the fine Central American dining and excellent shopping centers situated within walking distance.Each spacious guest room at our Panama City hotel features a 37-inch TV, minibar, and luxurious plush-top bed with five jumbo hypo-allergenic pillows. Families on vacation can enjoy the additional space that comes with a suite. Use the complimentary high-speed internet access to stay in touch with the office or to plan your day. Accessible rooms are available for guests who require modified amenities. Relax in the rooftop pool and whirlpool, unwind in the Spa, or exercise in the fully equipped gym. ... more less
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- Also Known As:
- Doubletree By Hilton Panama City Hotel Panama City