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“Mixed Bag - Still needs a lot of work to become a contender IMHO.”

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DoubleTree By Hilton Panama City
Ranked #30 of 117 Hotels in Panama City
Certificate of Excellence
NJ
Level Contributor
233 reviews
183 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Mixed Bag - Still needs a lot of work to become a contender IMHO.”
Reviewed April 1, 2012

This was a difficult hotel visit to review because some of the staff we encountered were very nice and I don't want to hurt any feelings but.............this hotel needs a lot of work to really be a contender in my humble opinion.

The location made this hotel hands down, it is right in the mix. Close to the main drag where all the business and nightlife happens so if you want to walk and be in mix, this location is perfect. A++!

Property itself....., it's a mixed bag to be honest. From the initial impression all seems in line, lobby is clean modern and well put together but upon closer examination the little things weren't tended to like hallway carpets being dirty, scuffs all over the walls, finger prints all over elevators and buttons(gross)...etc

Check in process went fairly smooth, some staff speak very good English so you won't have a problem if you forgot all the Spanish you took in high school, no cookie offered by staff.

Overall stay was 5 nights, we had 3 rooms total for the stay. 1st room was facing the main drag and the construction site on the 4th floor(way too noisy). 2nd was a floor up and slightly over to the left, also extremely noisy(both were what they call suites, all suites face this side of hotel which is way too noisy, they do construction all night long). I am not sure why they would even consider giving these rooms to anyone, you can't sleep unless you take a sleeping pill or bottle of tequila! 3rd room up to the top, 6th floor and standard king room but on quiet side and OMG what a difference. Who needs a suite when you can't sleep, it's useless!

Room are nicely decorated but it is beginning to show wear and only open 7 months(hard to believe). My toilet in the 3rd room continued to fill so 2 calls and engineering came to fix it, took 2 secs. Shower trim allowed water to flow out on floor, it was cracked and they never replaced it, they are frame-less glass showers(I have this at home so I am familiar with it) and require this trim to keep the water in, oh well!

Gym, nice size but a bit depressing and dark even with a wall of windows. Pool small but more than ample, it's a city hotel so nice to have.

Staff were all eager to help but some things need more fine tuning like the missed wake up call for 5AM on day of check out, not to their fault but neglected to inform us upon check in that the city cut a water line next door and the water in the hotel ran out b 5PM two of the five nights, they had to have a tanker fill the well, unreal! Took multiple calls to get service from staff, just not the kind of service you would expect overall in Central America.

All in all is was nice to see Panama and staying here worked for us but to come here again, nah! I was debating Le Meridien down the street and maybe should have because I prefer having the details looked after and this place just missed the mark for me.

Stand outs were the front desk manager(we just loved her), concierge and business center gals, both were just awesome! Also, breakfast staff all worked hard and always had a smile on, just wonderful! Bell staff super nice and also eager to please.

Your call but consider carefully when coming for a visit.

Room Tip: Make sure you ask for the quiet side of the hotel and the higher the better but don't expect muc...
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  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
2 Thank 2worldtravelersnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Greenville, Delaware
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 27, 2012

This hotel was very nice in Panama City. The price may have been a bit too high, but the rooms were good. Beware of the hotel staff trying to find a cab for you--- The hotel cab was $40 each way while the traditional yellow cab was $15...

  • Stayed March 2012, traveled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank jvero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, PA
1 review
Reviewed March 27, 2012

We stayed at this hotel from 3/17-3/20 with our son, age 10. We had a Executive Suite room which was quite large. It consisted of two rooms -- a bedroom with two double beds and another sitting room. Both rooms had televisions and there were a couple of stations in English (CNN and a fox channel). The room was clean and the beds were very comfortable.

The Staff tries hard, but do not expect super service. My husband speaks Spanish so we can not attribute the shortcomings to a language barrier. For example, we had a package that included a happy hour each night with food. When we went down each night, the Staff did not seem to have anything set out (and other guests experienced the same). The Staff would then allow people to go to the bar and then they tried to make some sort of snack. The first night was mozzarella sticks. The whole happy hour was just disorganized.

The business center was very good -- 3 working computers and quick internet service. You have to pay, however, if you want to print anything out. There is an ATM in the hotel and the front desk can make change for you.

There is a pool and jacuzzi on the roof, which were both fine. The most surprising part of this hotel was the gym -- it is very well equipped (treadmills and elliptical machines, free weights), and the gym itself is quite large with windows.

The hotel is in a good location and you can walk to the department store next door (if you forgot anything -- store is very similar to a Macy's) and there is a pharmacy right around the corner.

Also, there is a new Panama City tour operator (double decker bus) and one of the stops is just down the street from the hotel. There is also a great Italian restaurant (Tre Scallni) next to the hotel and the food is excellent.

The hotel overall was fine...and I would recommend it. This is a good value hotel and on that basis, it will be fine. If you are used to a higher level of service, this is not the option for you.

Keep in mind that there is a lot of construction going on in Panama City and noise will be an issue (especially if you are on the first floor of this hotel)

Room Tip: Rooms on first floor are noisy with construction going on.
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  • Stayed March 2012, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank pramosgordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City
Level Contributor
119 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed March 23, 2012

We stayed here for one night before catching a cruise from Colon. The location was OK, although the metro construction nearby made getting around a bit difficult. The hotel itself was clean, modern and the staff was more than pleasant and efficient.

  • Stayed March 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjsubway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 22, 2012

Staff was friendly, at the front desk and in the restaurant. Room was clean but air conditioning was quite noisy -- so much so it woke me up a couple times at night. Bed was comfortable, bathroom was clean, lots of hot water, lots of water pressure. Complimentary wifi was stable and fast. TV channel lineup was not great for a non-Spanish speaker.

Food was not great. I tried an angus hamburger via room service. I did not finish it despite being hungry. Dinner at the restaurant was not much better. Breakfast was saved by the omelette bar.

Would I stay here again? Probably, based on the price.

Eric Wittkopp

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eric440
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 20, 2012

This hotel has highly professional staff, the rooms are spotless, the beds and bathrooms are brand new, if you want clean, then this is your hotel. There are several drawbacks that have to be mentioned: 1) The rooms, at least on my floor, have the "old school" double door shared between 2 rooms (of course these are locked as they are in all hotels). But, when your "suitemate" (and that's how it feels), opens their door to the room, it sounds like someone is opening your door. Sorry, but it can be a little jolting when all you want to do is relax. Also, I could hear my neighbor clear his throat, not coughing, just an ordinary clearing. To me, I should never be able to hear doors like they are in my own room, and throat clearing when paying $150 and more per night. I have mixed feelings because the staff all seem to work hard, are professional, and helpful (they really are). Other small points, the pool is about the size of my living room, 17-22 feet, so don't be shocked at the size. The elevators can hold 3 large adults, a 4th is too cramped. The bar sits smack dab (7 feet) in front of the front desk check in....it's like drinking in front of the sober police, who wants that? The location is key, and that is why I stayed her, after staying at Trump (known as "Donald Trump" to taxis, be sure to say "Donald"). Trump totally lacks in location, here you have some wild events nearby...several restaurants varying in cultural cuisine, believe it or not, a bar where prostitutes wait for you (they look quite "high end" and could easily be on a FB site as "out on the night" scene-attractive to say the least). Speaking of the ladies, there is a strip club. Le Palace, with an awesome 70's neon sign (I'm a feminist by the way), with women who could easily be actresses (to be honest, these two scenes were saddening, these women could be models making 6 figures in the states, CEO's if they wanted it, or whatever they wanted to be). Still, they "seem to be" ok with this (though, I still doubt it), and for a pass-pbye, it's not something you will ever see in the USA. The Doubletree hotel is good, but there are some serious kinks (room noise is a huge pet peeve, as is shower pressure, it was B at best). Trump costs about $70 more per night, for the room it is worth it (god, those rooms were divine, especially the rain shower bathrooms). But, for the area, Doubletree wins, without a doubt, the local area here trumps Trump. So, think about what matters most to you. There are good grocery stores by Doubletree and Trump within a 4-5 minute walk...but Doubletree had the more interesting walk, you felt like you were part of the area. Both are safe, by the way. ps. In Panama doggie doo is not required to be picked up, this was the case by both hotels.

Room Tip: Ask if they have rooms that do not share a door with the room adjacent to you!!
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  • Stayed March 2012, traveled solo
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Helpful?
Thank enfp66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 20, 2012

I made a reservation at this hotel using points. When I arrived they confirmed that it was a "point's stay" and gave me a upgrade, as I am a Diamond Member.
Upon my checkout, they gave me a bill for the entire 4 night stay. I said that it must've been a mistake and the person told me that if it was booked with points, a monetary value would not have been listed. Anyway, I used my girlfriend's computer and pulled up the points confirmation to show them. They told me to email it to the front desk (no problem, I did it right there) and they gave me a bill for just the room service.
I get back to the states and a week later my boss says that my hotel was charged to my company credit card!!!!! Not good. I tried to contact the manager at the hotel, but either she does not exist or just doesn't care. I wrote her an email and left voice messages with no response. I called the Hilton HHonors hotline and they could not contact the manager either. Meanwhile, HHonors is cutting me a check and thanks to Double Tree Panama, my bank is overdrafted, as work deducted the funds and they don't seem to care.
I can obviously not recommend this hotel based on my experience, however, it was a nice place to stay while I was there. Too bad they ruined my experience.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree By Hilton Panama City

Property: DoubleTree By Hilton Panama City
Address: Via Espana & Federico Boyd Ave, Panama City, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree By Hilton Panama City 4*
Number of rooms: 213
Official Description (provided by the hotel):
Book a room at the DoubleTree by Hilton Hotel Panama City - El Carmen, where a friendly staff member is waiting to greet you with a freshly baked, chocolate chip cookie. The central location of this Panama City hotel makes it ideal for business travelers and guests on vacation. Attend conferences in the financial district, or enjoy the fine Central American dining and excellent shopping centers situated within walking distance.Each spacious guest room at our Panama City hotel features a 37-inch TV, minibar, and luxurious plush-top bed with five jumbo hypo-allergenic pillows. Families on vacation can enjoy the additional space that comes with a suite. Use the complimentary high-speed internet access to stay in touch with the office or to plan your day. Accessible rooms are available for guests who require modified amenities. Relax in the rooftop pool and whirlpool, unwind in the Spa, or exercise in the fully equipped gym. ... more   less 
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Also Known As:
Doubletree By Hilton Panama City Hotel Panama City

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