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“Panama City Excellence” 4 of 5 bubbles
Review of Hotel Riu Plaza Panama

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Hotel Riu Plaza Panama
Ranked #18 of 116 Hotels in Panama City
Certificate of Excellence
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Panama City Excellence”
4 of 5 bubbles Reviewed November 12, 2011

My business and associates and I stayed at the newly built Riu, in the heart of Panama City. Anyone who has visited Panama, quickly discovers that customer service typically poor. Yet, the majority of staff at the Riu where not only friendly, but very attentive. We had booked 2 suites and 1 regular room, but for some reason, the reservation was not as such.

Being my first time staying at the facility, the Manager showed me around the hotel, including the various room types. Upon check-in she upgraded the 2 regular suites to Penthouse Suites. Remarkable upgrades, considering the thousands of dollars each cost per night. The rooms were located on the top floor with separate elevator access. My room had two full bedrooms, three bathroom, kitchen, living room, dining room, second floor office and gym. The views of the city were incredible and 360 degrees.

The facilities were very modern, clean, and well staffed. The main restaurant served fantastic personalized buffet meals, and offered indoor and outdoor seating. There were also business centers, various lounges, and an outdoor pool and lounge bar. Valet parking was quick and safe, with a huge canopy to keep you dry during the rainy season.

Great people, great food, and excellent facilities. Perfect for your business stay.

Room Tip: Stay in the Penthouse Suite... There is no better room!!!
See more room tips
  • Stayed December 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank johnaneta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,484 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (245)
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English first
New York
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed October 26, 2011

The room smelled of closed environment and was barely usable. 2 sandwiches, 2 chips and 2 waters....36 dollars, a bit overpriced

  • Stayed October 2011
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank lucabnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed October 24, 2011

among the 5 star option in panama, RIU is the one I would recommend.
1) On the price, it is slightly lower than comarable hotels.
2° on the city views it is very good on the south side.
3) on the breakfast it is by far number 1
4) on the maid service (2 times a day, very discreet) I say very very good.
5) 1 bad point: it is located on calle 50 ...this is one of the worst street to drive a rush hour ... and rush hour in panama can last from 4 pm to 8pm ...
6) other minus: why RIU is pushing the airconditionning so cold? even when you turn of the ac in your room, because the all building is so cold, you are cold in your own room ...

  • Stayed October 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jere_O_comptoir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bethlehem, PA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed October 23, 2011

Stayed mid-October for 4 nights. My room was nicely decorated and clean. However, the room and entire hotel was extremely cold, you could feel the cold air blowing with no relief. I set my room temp at 82 degrees, but it never warmed up. The second night I awoke choking from the musty smell of the room. After talking with the front desk, we arranged for a humidifier to be placed in the room, but I had to call two more times in order to receive it. The room's electric only ran while your room key was inserted in a reader at the door, so the humidifier only ran the brief times I was in the room. That said, I emptied the humidifier after only one day. The humidify and musty air was obviously at an unhealthy level. Anyone with asthma or respiratory issues should not stay here... Unfortunate, because meeting rooms, restaurant and rooms were so cold that they were extremely uncomfortable. If you're staying here, bring warm clothes, pjs, sweaters and ask for extra blankets at check-in.

  • Stayed October 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank qtfergie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trumbull, Connecticut
Level Contributor
119 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed October 21, 2011

During a 3 night stay I found this hotel to be nice but not elegant. The rooms are large and nicely appointed, although the shower head in the ceiling was placed off-center so that you got wet every time you turned it on. Food in the restaurants was good, especially the breakfast buffet. staff was friendly and helpful. a goos choice for business travelers.

  • Stayed October 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Sljayhawk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dominican Republic
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed October 15, 2011

good: amazing breakfast buffet, nice pool for laps, friendly and helpful staff, large rooms

bad: most rooms smell musty and moldy, especially those btwn the 17th and 24th floors, expensive

Room Tip: 7-11th floors seem less moldy
See more room tips
  • Stayed October 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank class4plus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed October 12, 2011

From the checkin service I had an issue with. I stayed yesterday october 10th and 11th and the night audit preferred talking on the phone than checkin us in right away he made us watch him talk on the phone.
We reserved a king size bed but we got 2 doubles for a couple...i mean come on thats what happens whn your on the phone and no looking at the reservation correctly.
So me and my partner had to fit in one double size bed ouldnt sleep at all.
The sheets on the bed were too tucked in it looked like we were in a burrito.
The sink never drained and the elevators were to slow and we were on the 32nd floor.
More than 2 flaws come on this cant be a 5star hotel.
I am in the hospitality industry so I did get these complaints, I hope you can impove such things because any h in my country I want or it to be superb!!

  • Stayed October 2011
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank travelpty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Plaza Panama

Property: Hotel Riu Plaza Panama
Address: Calle 50 con 53 este | Urb. Marbella, Panama City, Panama
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Panama City
#8 Family Hotel in Panama City
#11 Spa Hotel in Panama City
#15 Luxury Hotel in Panama City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Riu Plaza Panama 4*
Number of rooms: 644
Reservation Options:
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Also Known As:
Hotel Riu Plaza Panama Panama City

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