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“Great hotel!”

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Holiday Inn Panama Canal
Ranked #25 of 113 Hotels in Panama City
Certificate of Excellence
Orange Beach, Alabama
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great hotel!”
Reviewed March 15, 2012

My husband and I stayed 5 nights. The Panama Canal was right in front of our window!!! The accommodations were great and staff very friendly. The beer was extremely overpriced. You pay for one beer what a six-pack costs (about $3.50). The pool area was nice, but I never saw anyone using it. I know I didn't because meeting rooms were on all sides and you felt you were being looked at by all the people in the meetings... Such a shame. The Internet was free and on the 3rd night, it shut off. I called and they tried to charge me for a access card. I asked for the manager (who is extremely helpful), and they said I didn't have to pay. On the 4 th night, the Internet shut off again. I was so tired of dealing with staff and arguing, I just didn't use the Internet again. EITHER IT'S FREE OR NOT! it should free, so guests do not feel they are being taken advantage of. I have 3rental properties and would never charge my guests for it. Although this hotel is not in the hub, I do recommend it. You can take a cheap taxi wherever you want to go...just ask the price before getting in.

Room Tip: Be sure to ask for an upper floor canal view when reserving.
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  • Stayed March 2012, traveled as a couple
    • Value
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Helpful?
Thank Katu36561
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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520 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (102)
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English first
Worcester
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 25, 2012

The major problem was on our third night there,when we had to change rooms as 4 or more drunken sailors and one lady were continuing their drinking spree in the room next to us.The lady was not a lay sister looking after their spiritual needs. Four plus drunken sailors in the room next door is potentially highly dangerous.
As a matter of safety even when young I always avoided such encounters but staying in a Holiday Inn aged 67 and 69 this is the last thing we needed.
Even in a new room we had very little sleep after this. The only compensation we received was that we were not charged for that night. This was totally inadequate.
The hotel has block bookings for ship crews. Another major hotel chain bans bookings by any group of single sex guests under 25 years old, so this cannot be an uncommon problem.
At breakfast there was no one to check us in , no orange juice, no bread for toast and no coffee, all had to be asked for.
The rooms at the front of the hotel over look the main Panama to Colon main road and railway as well the canal, all of which work all night and due to non existent double glazing and sound proofing are very noisy.
The food is very average and expensive but fortunately The Taverna next door serves good food at half the price
I am not one of the worlds great moaners as this is only the third really bad review we have ever posted in 14 years of travelling.

Room Tip: definitely not facing the canal but really not worth considering.
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  • Stayed February 2012, traveled as a couple
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Helpful?
1 Thank Hemm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Graciela A, Guest Relations Manager at Holiday Inn Panama Canal, responded to this review, September 18, 2012
Dear guest:
We take very seriously our guest safety we apologize for the inconvenience that other guest may cause at your stay with us. Our security agents are on duty 24 hours to take care of all our guest. We are sorry you didn’t enjoy our extensive breakfast buffet. Following your suggestions have improved our choice of food in the evenings at the restaurant, having theme nights from Monday to Friday to meet the needs of our guests. As one of our goals is to keep our staff trained so we have invested in training them constantly to raise our service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed February 21, 2012

This hotel is very nice and very well located to Gatun Lake and the Panama Canal but for a hotel that trains its employees, its quite pricey. We paid $125/night here which was only $50 less then the Intercontiental! If you want an American chain that you know what to expect then this is a good place. Otherwise, just stay in the city!

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vtbrooklyn04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Panama Canal, responded to this review, May 29, 2012
Dear VTbrooklyn04,

Thank you for your feedback. We are glad you enjoyed your stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you felt the nightly rate was too pricey. We hope you give us a chance in the future to show you how great our hotel is.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask.

Sincerely,
Jaime W
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 6, 2012

We really enjoyed our stay at HI City of Knowledge. The hotel was immaculate, the service great, the pool area small but adequate for enjoying the gorgeous weather. We also enjoyed the views from our Canal side windows, I spent hours watching ships like the Queen Elizabeth go through the locks.
Make sure you ask for a room on the 5th or 6th floor, canal side. We had them change our room and are happy we did. There may be a little more noise, but the views are amazing (and let's face it, you are going to have the AC going anyway).
Some noise from the hall way as there is a training room on the 6th floor.
Lovely staff, especially Yarileth at the front desk. She cheerfully changed our room and acted as concierge for us the entire stay. She arranged taxis and negotiated fares for us as well as setting up trips to the Parque Municipal for bird watching (although early morning birding from beside the pool brought us parrots, tanagers, etc with our morning coffee).
It is a ways out of Panama City, but closer to many other attractions that Panama has to offer. Cabs are cheap if you are sharing with another person, we were a group of 4 and never paid more than a few bucks each.
We never ate in the hotel, just used the coffee shop and bar. Great pub with Irish food and hamburgers less than a block away (Mick's), and a wonderful Italian place next door.
kudos to the manager of the hotel, also, who greeted us when we checked in and gave us free wifi when she saw we were Priority Club members with HI. It was appreciated as we had our IPads and not a laptop (there is free connection in the rooms to cable).

Room Tip: Canal side 5 or 6th floor, a little noisier but the view is amazing of the locks and ships. All the...
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  • Stayed January 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank glofrey842
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 3, 2012

Rooms nice, large, with safe & refrigerator. Lobby area was attractive. We were part of a large tour so some of our experiences wouldn't relate to individuals. The breakfast, which I assume was for everyone, was adequate. Dinner on our own was very good...pasta dishes. The group buffet was disorganized with our 2 tour guides doing a lot of help setting up & serving. Most of us had a limited view of the canal which was pretty cool. This place is very close to the Miraflores Locks, and some of our people walked (longish) over to the locks restaurant for dinner our free night. They said it was very good. Helpful front desk staff.

  • Stayed January 2012, traveled solo
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Helpful?
Thank Kleamiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 23, 2012

Remember when "the best surprise is no surprise"? The slogan had been put to rest with good reason. On two different occasions, we stayed at the Holiday Inn - City of Knowledge near the Panama Canal and were quite surprised for a number of reasons. The biggest was the front desk staff. Both times, we had special requests and both times they were met with satisfaction and a smile. The receptionists went the extra mile and truly understood the meaning of "customer service," often missing from folks who work long hours. Another surprise: the rooms. They faced the Panama Canal so we could watch the giant container and bulk carrier ships glide to or from the locks. But more, the rooms were large, immaculate, and well furnished with really comfortable beds and up-scale linens. The bathrooms were also large and fitted with soft, fluffy towels. Another plus feature is that the hotel is close to a huge park with an excellent running path. All in all, this Holiday Inn proved that it does provide the kinds of surprises you want and deserve. Hope others do so, too.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Winger2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Effingham, Illinois
Level Contributor
220 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed January 20, 2012

The staff is extremely helpful and nice. Rooms are very clean and large. Our room did not have a bath tub but nice bathroom. The location is great if you want to be on this side of town but otherwise in the middle of no where. The biggest complaint is internet service. Staff very helpful to get a new router going, but think that hotel is trying to scrimp on wi-fi service. They need to step it up greatly. Unaceptable compared to rest of country we travelled in.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bettyIllinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Panama Canal

Property: Holiday Inn Panama Canal
Address: Ave. Omar Torrijos Herrera Clayton, Panama City 7336, Panama (Formerly Holiday Inn Panama City)
Phone Number:
Location: Panama > Panama Province > Panama City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #25 of 113 Hotels in Panama City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Panama Canal 3*
Number of rooms: 137
Official Description (provided by the hotel):
Travelers looking for Panama hotel deals will appreciate the great location and outstanding array of amenities found at the Holiday Inn(R) City of Knowledge. Located just minutes away from some of the best attractions and businesses in Panama, our property offers both convenience and great value.Leisure guests are often drawn to our family-friendly Panama City hotel's close proximity to several of the city's best attractions including the visitor center at Miraflores Locks at the Panama Canal, the Albrook Shopping Center (with free shuttle service from our hotel), and the Gamboa Rainforest Resort. But our guests don't even have to leave the hotel to enjoy our sparkling outdoor pool in a beautifully landscaped courtyard, the well-equipped 24-hour Fitness Center, or our gift shop for a souvenir. Our hotel is only a few miles away from Panama City's banking district where many international transactions take place. Our fully-staffed Business Center provides guests with everything they need including copying, courier service, personal computer, and high-speed Internet access.When you're looking for great Panama hotel deals we offer the best. Make your reservations today to get the best Panama travel deals around at our Panama City hotel. You can be assured that when you stay at an IHG Green Engage Hotel, you are participating in an advanced, world-wide sustainability effort. We understand that it is important for you to have an active role in protecting our environment and that's why we've made it easier for you to choose a hotel that matches your sustainable values. ... more   less 
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Also Known As:
Holiday Inn City Of Knowledge Hotel Panama City
Panama City Holiday Inn
Holiday Inn Panama Canal Panama City

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