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“Comfort but with a very poor service”
3 of 5 bubbles Review of Baru Lodge

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Baru Lodge
Ranked #8 of 84 Panama City B&B and Inns
Certificate of Excellence
San Jose, Costa Rica
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Comfort but with a very poor service”
3 of 5 bubbles Reviewed April 18, 2014

After some days in Panama city, my boyfriend from Germany and I (from Costa Rica) decided to finish our trip at Baru Lodge, it looked nice, comfortable and for a good price. The hotel is a house, in a quite neighborhood and with a wonderful backyard. We got a bit late in the evening and the owner welcomed us, he was very kind and he speaks Spanish and English, he gave us a room upstairs which was very clean, tidy and comfortable.
The hotel is not so far away from the city and there is a laundry close (because the hotel doesn't offer this service). The rate included breakfast and it was very good: yogurt, fruits, cereal, coffee, juice and bread.
Our bad experience in this hotel was with one of the workers, during our visit (in January) there were three persons in charge of the hotel, the owner, one lady and one man. This man (a tall and colored man) since the first moment had an arrogant attitude, he didn't speak English and when my boyfriend asked him something in Spanish he didn't do any effort to speak slow and clear, he seemed to do not care about guests, however the worst situation with this guy was when we noticed he was trying to take advantage of his job to get some money from taxis. One evening we asked to the owner how much is the cost from the hotel to the Costwel, he called the taxi station and he said $11, next day in the morning we asked to this worker and he said $20. Other day we asked to the lady for a taxi and she called the taxi station and she said she doesn't know the price, that something you can negotiate with the taxi driver, finally the day I left Panama I needed a taxi to the airport, and the colored man was in charge of the hotel that day, he called a taxi, I went out to negotiate the rate with the taxi driver (as the lady suggested) and he said $25, but the hotel worker went out of the hotel and screamed to the taxi driver I had to pay $35, finally I told him that rate is not fair and he was on the street screaming " You have to pay $35, that is the rate and if you don't like it you call the owner, you cannot pay less".
This hotel is beautiful, comfortable, clean and quite, however I think this kind of employees doesn't care about the hotel and its guests and this can ruin a hotel reputation. He had a terrible attitude, he didn't care if my boyfriend understood what he said, he screamed us and he tried to get some money from guest.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VeronicaGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erwin_Goerke, Propietario at Baru Lodge, responded to this review, April 21, 2014
Hi Veronica, We are very sorry for the inconveniences that you had with these employ, some times in Panama is really hard to find people with service aptitus, we are going to take care of these situation, I now taxi driver always offer money to the front desk workers, but this does mean they going to increase the rates to make money from our guest, for me the most important is the quality of the service, we promise you that we are going to correct the situation, and please count with a complimentary night for your next trip in Panama.

Best Regarts.

Erwin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Boston
Level Contributor
1 review
5 of 5 bubbles Reviewed April 17, 2014 via mobile

The rooms were comfortable and the bathroom/shower was very clean.

Their driver Michael took us to the albrook bus station to send us on to Santa Fe. This service ($7) was invaluable for a couple with very limited Spanish. He parked his car, walked us to the ticket window, and all but put our bags on the bus. What a great service he provided!

I highly recommend for the comfort of the rooms and the super accommodations arranged by
Michael and the owner!

Stayed April 2014, traveled as a couple
Helpful?
Thank Nooze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 16, 2014

Arrived in Baru Lodge after a wonderful week in a nearby National Park ecolodge - I was apprehensive about the city and how to get around. Baru Lodge was the answer to everything! Erwin (the owner) welcomed us at the unearthly check in hour of 10am, carried in our luggage, gave us our rooms straight away and offered us coffee. He calmly answered my endless questions about taxis, restaurants, buses etc. The rooms were lovely - cool, comfortable and well stocked with towels and toiletries. The shower head was big and powerful. There was a busy street outside my room and I worried about not sleeping but there was no noise at night. The breakfast was very good and it was fun trying to get the two serving ladies to smile, but I did manage it! There is a lovely shaded garden at the back beside the breakfast area, surrounded by mature trees. I spent several hours here relaxing on the loungers provided, listening and watching the many birds that visited. Erwin recommended a driver Michael who proved a real gem. We used his services for our 5 days and found him extremely punctual, reliable and advised us on any security issues. He also took us on a day trip to El Valle in the next province. He does not speak a lot of English but is keen to learn. I had some Spanish so we were able to talk. Each evening we walked in safety to the Via Argentina (as advised by Erwin) where there are many restaurants. I could go on but you can see I really enjoyed my stay and have fond memories. I would certainly recommend this hotel.

Room Tip: We were in rooms 4 & 5 - both were great
See more room tips
  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pakal K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cagliari
Level Contributor
366 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
5 of 5 bubbles Reviewed April 15, 2014

Guests are sacred at this place. Rooms are spacious, comfortable and clean. The showers are possibly the best you can get in Central America. The owner is a really nice person, but the ladies that serve at breakfast time have that almost typical "lazy-arrogant" attitude that I met in most of Panama. Breakfast is excellent though.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank taffani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 15, 2014

Beautiful logde! Tiny bit of forrest in the city.
Very clean, good beds, modern rooms,
breakfast is ok, but the breakfast place in paradise!
personal is very friendly! Feels like home!
Place in the city is medium, but taxi's drive by (no noise)

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ysabelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed February 9, 2014

Just back from a weeks trip in Panama City. Our stay at Baru Lodge was quite comfortable. Edwin the owner is so gracious with giving suggestions on site seeing throuout the region; really taking time to make your visit a great experience. The neighborhood is great, a peaceful park nearby, bakery, restaurants in walking distance, and taxi service. The staff were also very friendly and helpful. Even when we missed our flight back to the states, Edwin was sure to give us a good rate on the only room available and let us hang out after checkout until we had to leave for our flight. Thank you Edwin and staff, Michael and Edgardo (drivers) for your gracious hospitality. We would recommend Baru Lodge to anyone going to Panama City.

Michael and Joanne, Pittsburgh, PA

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curacao
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 5, 2014

Nice, modern and clean rooms. Very nice owner gives great service. One minor: Breakfast servcice lacks if you come in late. Further, if you want breakfast before 07:00 (because your plane is leaving early) don't count on it even if they promise you.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frank R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baru Lodge

Property: Baru Lodge
Address: Calle Ricardo Miro | Calle Elida diez, 2da Norte, Panama City 11100, Panama
Location: Panama > Panama Province > Panama City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Airport Transportation
Hotel Style:
Ranked #8 of 84 B&Bs / Inns in Panama City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baru Lodge 2.5*
Number of rooms: 9
Official Description (provided by the hotel):
Strategically located minutes from tourist attractions, shopping and business areas of the vibrant and modern city of Panama.We take pride in being very service oriented and welcome you to the charming architecture and peaceful atmosphere of Baru Lodge.The quiet garden grounds are abundant with greenery, unique in the city. ... more   less 
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Also Known As:
Baru Hotel Panama City
Baru Lodge Panama/Panama City

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