After some days in Panama city, my boyfriend from Germany and I (from Costa Rica) decided to finish our trip at Baru Lodge, it looked nice, comfortable and for a good price. The hotel is a house, in a quite neighborhood and with a wonderful backyard. We got a bit late in the evening and the owner welcomed us, he was very kind and he speaks Spanish and English, he gave us a room upstairs which was very clean, tidy and comfortable.
The hotel is not so far away from the city and there is a laundry close (because the hotel doesn't offer this service). The rate included breakfast and it was very good: yogurt, fruits, cereal, coffee, juice and bread.
Our bad experience in this hotel was with one of the workers, during our visit (in January) there were three persons in charge of the hotel, the owner, one lady and one man. This man (a tall and colored man) since the first moment had an arrogant attitude, he didn't speak English and when my boyfriend asked him something in Spanish he didn't do any effort to speak slow and clear, he seemed to do not care about guests, however the worst situation with this guy was when we noticed he was trying to take advantage of his job to get some money from taxis. One evening we asked to the owner how much is the cost from the hotel to the Costwel, he called the taxi station and he said $11, next day in the morning we asked to this worker and he said $20. Other day we asked to the lady for a taxi and she called the taxi station and she said she doesn't know the price, that something you can negotiate with the taxi driver, finally the day I left Panama I needed a taxi to the airport, and the colored man was in charge of the hotel that day, he called a taxi, I went out to negotiate the rate with the taxi driver (as the lady suggested) and he said $25, but the hotel worker went out of the hotel and screamed to the taxi driver I had to pay $35, finally I told him that rate is not fair and he was on the street screaming " You have to pay $35, that is the rate and if you don't like it you call the owner, you cannot pay less".
This hotel is beautiful, comfortable, clean and quite, however I think this kind of employees doesn't care about the hotel and its guests and this can ruin a hotel reputation. He had a terrible attitude, he didn't care if my boyfriend understood what he said, he screamed us and he tried to get some money from guest.
- Official Description (provided by the hotel):
- Strategically located minutes from tourist attractions, shopping and business areas of the vibrant and modern city of Panama.We take pride in being very service oriented and welcome you to the charming architecture and peaceful atmosphere of Baru Lodge.The quiet garden grounds are abundant with greenery, unique in the city. ... more less
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- Also Known As:
- Baru Hotel Panama City
- Baru Lodge Panama/Panama City