Has a late check in but two smiling faces at the the front desk to greet us, told them a long bus ride from San Jose, Costa Rica to Managua and they said that the restaurant was open for 10 more minutes that we could just drop everything and they would watch if we were hungry, a great suggestion, genuine concern for their customers, a great start at a very nice and accommodating property. Not plush but very adequate, hot water, good TV, Internet could be a little stronger but OK and I have found in my travels that if people are kind and genuinely try to help you any small thing and sometimes big things can be overlooked…. Service to customers is king & queen…. Everyone here is genuinely nice from the maids on up and if they don't know the answer they get right back to you…. The manager here should be proud of the employees and kudos to them also….. The facilities are nice, clean rooms, and you know they are trying to keep the grounds clean when you see a girl on her hands and knees with a putty knife scraping gum off the interior parking lot ramp,,,, the whole property easily accessible to physically challenged travelers, very secure, for those driving an excellent secure, enclosed place for your vehicle and watched 24 hours a day…. Pool Clean,,, Food, decent and fair priced, Nice little area for dining outside, for every meal, plenty of shade to sit outside, I noticed a very nice meeting room for business meetings, comfortable and well laid out with some video accessories there…I would definitely come back to Hotel Estrella,,,, Thank You all for making our stay pleasant…..
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