So far, we have stayed at this hotel on two occasions and both were far from satisfactory. The second time, in particular, was dreadful. The room we stayed in looked like a second class holiday camp, with a $100 price tag. And the staff were tremendously unhelpful, thoroughly unfriendly and utterly incompetent. In the restaurant we sat down and ordered two meals. We chose the quietest table we could find with a breeze, only to have to move when one of the waiters turned a television on above our head at a ridiculous volume to a channel on which animals were busy killing each other. Seeing lion disembowel a zebra really isn't conducive to a pleasant eating experience. Not that anyone else wanted to watch. We couldn't help but hear, though. When the food arrived, my traveling companion got only part of her meal (the onion rings were left out) and I got the wrong meal entirely. We complained and the onion rings arrived (though the rest of the meal had been eaten in order to prevent it getting cold) and I was offered no option. When I pointed out that I had the wrong meal, the waiter just said "oh" and then left. Not that this was reflected in the bill where we were charged for the food we didn't order and then had a completely undeserved 10% 'voluntary' tip removed from our change.
The reception staff were also completely useless and verging on unpleasant. They might hate their job, but at $100 a pop, i think our rooms should come with a smile, or at least something short of a scowl. We asked for our complimentary water, as there was none, on three separate occasions before it came, and the following day we had to ask them twice to order us a taxi as the first time they clearly didn't bother despite telling us it was "on it's way" when we asked for an update.
To be honest, this place was a complete joke. The service was appalling, the room was grotty, the food was only just the right side of edible and the staff made Jack Dee look like Mary Poppins, in between bouts of extraordinary incompetence. And we gave them two chances. I would say categorically not to waste your money ( we won't be doing so again) and to go find one of the other international hotels in Managua that do measure up to their reputation (though you should first check that they have a shuttle service).
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Travelocity, Cancelon, Hotwire, TripOnline SA, getaroom.com and HotelQuickly so you can book your Best Western Las Mercedes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Las Mercedes Hotel Managua
- Best Western Hotel Managua
- Best Western Managua
- Managua Best Western