The price you pay for a big chain hotel in dodgy city?? A lot. I can only assume that the high cost of this hotel in a poor city goes towards safety because outside of feeling safe, this place is bad by most standards.
A lot of the staff have shockingly bad customer service. I tried to put this down to perhaps bad wages, poor conditions and lack of training but I not so sure. There were 2 people who stood out as really good, the nighttime reception guy Osmar Merlo (a real gem) and one of the waiters in the restaurant, Jose (if all the waitstaff could be like him this place might have some hope) The 2 girls in beauty saloon were lovely but you will only see them if you require those services. The grounds staff always had a return smile and a "buenas dias" to offer up too which was nice.
The front desk staff were unhelpful, and at times, rude. We ended up joking amongst ourselves about it because their "customer service" was so ridiculously bad.
We had a basic room which was adequate in size with quite comfortable beds. The rooms were very clean and the cleaning staff were always very polite.
Big problems with the bathroom, it had a constant sewerage smell in it and we never had hot water. We never had anything more than tepid water.
The internet did not work in the room and we had to sit in the restaurant to get the best reception.
This hotel is disappointing at best.
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- Also Known As:
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- Best Western Hotel Managua
- Best Western Managua
- Managua Best Western