Each time we stay at Mozonte, we regret it. The rooms are okay, but the website photos certainly don't portray the hotel's grounds properly. Great photos of an okay place. The reason I am giving Mozonte a poor review is the service. The front dest has no idea what they are doing. Each time we made a reservation for a certain room, arrived, and it wasn't available or they tried to charge us a higher price upon arrival. The receptionist always seems to be confused.
Breakfast is free, but almost not worth it. Service there was terrible, too. When we asked for things on the menu, the server acted like she didn't know what we were talking about and responded with "oh, you want THAT???" on a couple of occasions. When asked about the juice that comes with breakfast, she seemed like she had no idea and came back 30 minutes later with juice.
Long story short: Management needs some work. Communication on all levels need drastic improvement. If you need a place to stay in Managua, check it out, but don't expect to not be frustrated with the service.
- Official Description (provided by the hotel):
- Delight in one of Nicaragua's most precious traits: hospitality.At Hotel Mozonte we have an unbeatable location in downtown Managua.We have a wide and classy infrastructure, elegantly blended with Spanish Colonial architecture; with innovative and customized services, an ideal hideaway for the sophisticated traveler.Do not be surprised to find so many options in a small hotel. You will love the absolute flexibility of the staff and eagerness to please. ... more less
- Reservation Options:
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- Also Known As:
- Mozonte Hotel Managua