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“Pathetic Customer Service” 1 of 5 bubbles
Review of Art Hotel Managua

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Art Hotel Managua
Ranked #25 of 51 Hotels in Managua
GreenLeadersSilver level
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pathetic Customer Service”
1 of 5 bubbles Reviewed May 17, 2011

Stay away from here! Bas customer service! We were trying to call to confirm my resercation and we waited and waited only for them to hang up on us! The person did not want to come to the phone to speak to us. When we finally got in touch to confirm the reservation, he told us he was all booked. This place is a joke, stay far away if you are looking for GOOD CUSTOMER SERVICE!

Stayed May 2011, traveled solo
Helpful?
3 Thank vvivas2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbeneficial, Manager at Art Hotel Managua, responded to this review, October 27, 2011
We apologize for the late response to the incident and we apologize for the trouble you had on the phone. We note that the guest you made the reservation for did arrive at the hotel and we did have his room as agreed. He stayed with us during his entire stay and we hope he was satisfied with the service he received.

The person we believe was responsible for the poor phone service is no longer with us, but we suggest using email for international hotel reservation confirmations. Rest assured that anyone booking a room on our website or via one of the prepaid commercial travel agents will have their reservation honored. We suggest that a copy of the reservation be brought, but we can always find it if you left it at home.

Again, sorry for the misunderstand and we're glad that the guest did make his way here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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87 reviews from our community

Traveler rating
    20
    49
    15
    0
    3
See reviews for
14
22
31
6
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
chicago
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 3, 2011

Stayed here for 3 days and was astounded at the level of service and kindness from the staff. Many worldwide hotel chains could learn a thing or two at this hotel. I have been through hundreds of hotels worldwide and all I can say is It was a pleasure to stay at this hotel.
Matt
USA

Room Tip: Ask for a room nearest the court yard.
See more room tips
  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank mpk218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed February 27, 2011

$50 for a king room with free internet and free breakfast. good price on drinks. clean and a feeling of being at home. helpful staff.

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank missibehavin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nelson, Canada
1 review
5 of 5 bubbles Reviewed February 8, 2011

I had an excellent time here, nice rooms, nice people, good food, relaxed atmoshere, and totally safe, secure etc.

  • Stayed February 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank northdoorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed October 27, 2010

We thoroughly enjoyed our stay - although it was difficult finding the hotel initally we did get there in the end.
The room was clean, tidy and well presented, breakfast was included. The staff were very helpful and friendly and we ended up extending our stay. The only minor problem was the air-condition unit which was somewhat noisy.

  • Stayed October 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DesktopDaydreamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelbeneficial, Manager at Art Hotel Managua, responded to this review, November 21, 2010
We're sorry that the air conditioner bothered you. We wish you would have complained as we'd have moved you to a different room. Half of our rooms have silent air conditioners with the units outside and the other half have window units. In January, we'll be upgrading the rest to the quiet units.

As far as directions, anyone considering staying with us should tell the taxi that the hotel is one block north of Park Las Palmas near the Hospital Salud. If the taxi claims they don't know where that is, they're most likely going to offer to take you to a hotel where they receive a commission. Please don't fall for that. A better bet is to contact us for a pickup from the bus station or airport.

If you're driving, please email us and we'll send you a map and provide driving directions. Nicaragua's not easy to maneuver because nobody uses street numbers or street names (We're actually on 19th Street, but nobody knows where that is).

Thanks for staying with us and giving us a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Art Hotel Managua

Property: Art Hotel Managua
Address: Estatua de Montoya, 3c. al oeste, 1 1/2 c. al norte | Parque Las Palmas, Managua, Nicaragua (Formerly Hotel Beneficial Managua - Las Palmas)
Location: Nicaragua > Managua Department > Managua
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #25 of 51 Hotels in Managua
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Art Hotel Managua 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
All rooms have air conditioning, private bathroom, natural gas powered hot water shower, ethernet cable, cable TV, clock radio. Included in your rate, no matter what agency you book through, is a full free breakfast. Wifi is available throughout the hotel. We have two lobby computers that guests can use. Airport pickup in a car is available for $14.75. Airport dropoff in a car is available for $11. If you need a van or truck for a pickup, please contact us for pricing. To arrange a pickup, we need your flight information emailed to us. If your plane is late, we wait. Our lobby is open 24 hours. Guests checking in on later flights can request a 2p.M. Checkout at no additional fee. We are located one block away from Parque Las Palmas. The hotel is 1 kilometer from the tourist district that includes the Lake Managua tourist area (Malecon), the Presidential Palace, the National Theatre and other landmarks. The hotel is about 1 kilometer from the Interplaza Mall and 3 kilometers from MetroCentro Mall. We have a swimming pool, big screen television in the lobby, and make refreshments (beers, cold sodas, and snacks) available 24 hours a day. Our rates include a full free breakfast, not just a piece of toast, like most hotels. We have a cafe that offers light meals throughout the day (grilled cheese, french fries, pasta, chicken, etc.). We welcome all people from all places and try to make everyone feel at home. ... more   less 
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