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“Nice Zona Rosa Location with Pool”

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Sheraton Presidente San Salvador
Ranked #5 of 55 Hotels in San Salvador
Certificate of Excellence
Reviewed November 1, 2010

My wife and I just got back from spending a couple of days at Sheraton in San Salvador. The location is within walking distance to the Zona Rosa which has some very good restaurants and nightclubs. The hotel pool is very attractive and grounds are nicely kept. We also enjoyed the fact that we could walk to the Modern Art museum right out front as well as the Archaeological Museum about 5 blocks down. The other reviewers are right when they mention the noise. When there is an event by the pool there will be noise until about midnight but we knew that coming in so it didn't bother us.

Stayed: October 2010, traveled as a couple
3  Thank Wrldtrvlr74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 1, 2010

The Sheraton will be considered a superbly elegant hotel, if this was still 1960. Not only is the décor badly in need of an update, many of the fixtures are just a little worse for wear. The entire building could use a paint job if this property wants to look like it belongs to a world class hotel chain. Little things seem to have been left unattended since they were first installed decades ago. Pull the bathroom tissue and the roller creeks like a rusty old bicycle in need of grease. The once shiny chrome soap dish in the tub shower has gone dull with years of hard water beating on it. One marble tile in the shower was repaired with some type of mortar that was left visible like a scar. The rooms all have spacious balconies overlooking the resort-like pool area and a majestic mountain, but surprisingly no patio furniture on which to sit and enjoy the great views. If we were going to stay longer, we would have asked housekeeping to bring a couple of chairs from the pool area.
Even though the hotel is not quite up to Sheraton’s usual standards, don’t get me wrong. The hotel is quite clean and the furnishing comparable to that of many good but moderately priced hotels in the US, and if you could get the room for under $100 a night thanks to the ongoing promotions, then why fuss! Not only is it a good deal, it is one of the very few choices in a low key, “untouristy” town that is simply not known for five-star properties.
On the positive side, the Terrazzo restaurant is absolutely enchanting with its white table cloth setting in a tropical paradise full of palms, a huge lighted pool and tiki huts, or more appropriately, giant tiki pagodas. Coming from South Florida, we are a little jaded on the tropical paradise stuff, but Terrazzo is impressive. If this hotel restaurant was somewhere in the city, it would certainly have made the guide books. The buffet du jour was Mediterranean and at $28 including a drink, not a bad value for a big name hotel restaurant. Not having such a huge appetite, we simply ordered a ceviche and an El Salvadorian platter from the menu and were not disappointed. There was a small steak in the platter that was absolutely steakhouse quality. The papusas were not quite street vendor quality, though.
The service all over the hotel is quite attentive. The doorman leaps to open the door as though it is even necessary in a high-traffic hotel with doors opening and closing every second. The housekeeping staff must be following strict codes of conduct because I forgot to pack my cell phone charger when checking out, and when I called the hotel several hours later to inquire, it indeed had been found and dutifully turned in by the cleaning person to the front desk. Considering it costs $15 in town – I had checked at a phone shop in the mall – I was quite happy it had been found and reported. Chalk one up for Sheraton.

  • Stayed: October 2010, traveled as a couple
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1  Thank FloridianDesi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2010

While still largely reflective of multinational corporate management (a bit cookie-cutter and impersonal), this hotel still provides a lot of class and professionalism for the dollar: clean, comfortable, friendly and efficient. And it has a great swimming pool!

  • Stayed: August 2010, traveled as a couple
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Thank Bata403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2010

Stayed in San Salvador for a couple of nights on a recent trip. We stayed here for the first time and thought the room was comfortable, but a little dated. Pool area was great for our young swimmers. Front desk service was mediocre at best and when I asked where to a get a local paper to read with my morning coffee they had no idea where to get one. Strange for a hotel. Later found one two doors down in a shopping area located in hotel. Then tried to use computers in lobby, but they didn't work so I asked front desk for help. Then sent me to a tiny business center were they tried to charge $8 an hour for internet when most of the cheaper hotels in El Salvador now provide wireless service for free.

  • Stayed: July 2010, traveled with family
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3  Thank jnaatus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2010

I stayed here for four months from March to July, 2010. They staff is extremely friendly and helpful, the pool is amazing, and the food is pretty decent. With the pool and trees and all the birds, it's like a resort in the middle of San Salvador.

My only complaint would be the functions held at the pool -- they tend to get quite loud sometimes on the weekend. I was there for the start of rainy season, so it wasn't really an issue as there weren't too many weddings or functions being held outside by the pool. If you are worried about the noise, ask for a room not facing the pool. Rooms are bigger on that side too.

Also try to get a room near the elevator. The hike if you are at the end of the hall is like a marathon. The rooms themselves are a little outdated and could use a little freshening up. And it was sad to say that there was only Wi-fi in the common areas -- you are LAN-locked if you want to use your laptop in your room. You can however sometimes get wireless on the balcony, but still. Come on Sheraton, it's not the 1800's.

Overall though I would recommend this place -- they have some great deals from time-to-time, and there is way more to do here than at the Hilton Princess.

  • Stayed: July 2010, traveled on business
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2  Thank Man On The Lam T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2010

This hotel considers itself a big deal. There are lots of flags from various countries of the world displayed around it. A brass plaque prominently displayed in the lobby details important guests who have stayed there over the years. Clearly, very important. It is that curious thing - a reasonably posh hotel in a city which has its fair share of poverty. Very heavily guarded, and visited by lots of businesspeople, and a leading destination amongst rich Salvadoreans for weddings and functions. But kind of isolated from the city of which it's part, with no real connection (it took the front desk 10 minutes to track down a map of the city). The hotel itself is ok. Function rooms, marble, that kind of stuff. The rooms are ok. Stipple paint ceilings and a bit stinky. The fitness centre is decent. If you have time, get a massage from Rosario - she is a great masseuse! Nothing really objectionable, and nothing really memorable either.

  • Stayed: July 2010, traveled as a couple
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1  Thank Pincut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2010

Every year my family usually opts to stay @ our house in San Salvador but this time around we stayed at the Sheraton. This place is great. its clean, you feel at home, the restaurant whips up some delicious meals and the on site car rental was a true value. The security makes you feel safe and not like you should be scared. The location is close to the nightlife and the highways that bring you to the beach, volcanoes and elsewhere. The on site gym was kinda small but it was all I needed, the pool was awesome and the parking lot was very well lit

  • Stayed: July 2010, traveled with friends
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Thank thatgreenkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Presidente San Salvador

Address: Av. La Revolucion, Col. Sn. Benito, San Salvador, El Salvador
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in San Salvador
#8 Family Hotel in San Salvador
#10 Business Hotel in San Salvador
Price Range: $110 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Presidente San Salvador 4*
Number of rooms: 225
Official Description (provided by the hotel):
Sheraton Presidente San Salvador is the premier lodging and conference facility in San Salvador. Situated in the best residential area, San Benito, yet close to the financial and commercial district, where you can also find the main shopping centers and theaters, such as Multiplaza shopping center and Feria Internacional. Comalapa international airport is just 35 minutes away. The hotel is distinguished by its luxurious facilities, ample gardens, and unbeatable service and warmth of its personnel. ... more   less 
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Also Known As:
Sheraton Presidente San Salvador Hotel San Salvador
Sheraton San Salvador
San Salvador Sheraton
Sheraton Presidente San Salvador El Salvador

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