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Crowne Plaza Hotel San Salvador
Ranked #4 of 53 Hotels in San Salvador
Certificate of Excellence
Santo Domingo, Dominican Republic
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fare for the price!”
Reviewed June 24, 2012

I stayed in this hotel in June 2012, it is a small hotel with good service and courteous staff. Breakfast has variety and many choices, good quality food. The hotel is conveniently conected to a plaza with few restaurants, great choice for dinner. In general, good rooms, no late amenities, service was good and staff is courteous. The best, the coffee shop

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rosario A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Crowne Plaza Hotel San Salvador, responded to this review, June 28, 2012
Dear Mr. Rarvelo,

Thank you for sharing your feedback.

We are very happy to learn that you enjoyed our breakfast, location, coffee shop and service. Your comments are an invaluable instrument to continue working towards guest satisfaction and will be shared with our staff.

It has been delightful to have you as our guest. We hope to have the opportunity of having you with us in the future.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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430 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
San Salvador, San Salvador, El Salvador
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 3, 2012

Mostly all-Spanish speaking staff, basic to sub-par amenities, zero ambiance, boring breakfast buffet. I was taken aback by how sub-standard this hotel was compared to other medium-tier hotels in the same price range in Costa Rica/Panama etc. This is what I would have expected in 1985 not 2012.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cameltoe69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania H, Front Desk Manager at Crowne Plaza Hotel San Salvador, responded to this review, May 21, 2012
Dear Cameltoe69:

Thank you for your feedback. We are deeply sorry to hear you did not enjoy our amenities, ambiance and breakfast buffet. We are fully committed to guest satisfaction and appreciate your remarks. Your comments have been shared with all the related departments to find opportunities of improvement in these areas. Again, thank you for sharing your thoughts; we hope to have the pleasure of having you as our guest in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockville, Maryland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 23, 2012

I stayed here for a meeting in late March - excellent service, clean facilities, and friendly staff. Would definitely recommend for business or pleasure.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Priya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania H, Front Office Manager at Crowne Plaza Hotel San Salvador, responded to this review, May 24, 2012
Dear Priya B,

Thank you for your kind comments. We are delighted to hear that you enjoyed our service, facilities and staff. It has been a pleasure to have you with us. We hope to have the privilege of your visit on your next trip to El Salvador.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels
Level Contributor
100 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 9, 2012

I stayed in this hotel during a seminar in October 2011. The service was very good but I was disappointed with the quality of the rooms and the breakfast. the buffet lunch provided for the seminar was also of average quality but at least again the service was nice and tried to find solutions. But I was not generally impressed.

Room Tip: avoid rooms in front of pool
See more room tips
  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Claudiobxl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Hotel San Salvador, responded to this review, May 21, 2012
Dear Claudiobxl,

Thank you for your review of our hotel. I certainly apologize for the inconveniences you experienced

I was disappointed to read that you had a poor service experience when you stayed at our hotel. I am pleased that our staff was able to off set this displeasure with great service. I was glad to hear you were able to enjoy our roof top views which are spectacular!

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona, España
Level Contributor
59 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed February 27, 2012

Nice hotel even for tourism or business.
Well furnitured rooms, quite new facilities.
Personal was always very attentive to any need of the guests.
Restaurant and bar with good quality food but the best was the terrace with the outsanding views of San Salvador's volcano! Tropical panorama enjoying a fantastic food.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank acaz81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tania H, Front Office Manager at Crowne Plaza Hotel San Salvador, responded to this review, May 24, 2012
Dear Acaz81,

Thank you for your review.
We are overjoyed to learn that you enjoyed our rooms, food, facilities, staff, restaurant and terrace. At our hotel, the views of the San Salvador volcano are certainly delightful!
Thank you for preferring Crowne Plaza San Salvador. It has been great to have you as our guest and we hope to see you on your next trip to El Salvador.

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Salvador, San Salvador, El Salvador
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 6, 2011

great hotel, great rooms, the staff is the best when it comes to customer service and their customer service is the hotel's trademark, every stay is a pleasant experience, i stay there often, would recommend it to anyone traveling either on business or just for relax, even though is in the city, the great location and the size of the hotel makes you forget that you are actually in the city,

Room Tip: ask high floor, away from the elevator, volcano view
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  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rodolfo O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburg, CA
Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed December 4, 2011

Crowne Plaza has additional building with suites called Plaza Hotel and Suites. Suites are a bit outdated but livable and clean. They have living and bedroom area, service is very nice and polite. English is not a problem. Buffet breakfast is very good but a bit expensive. Pool, gym and restaurants areas are very nice. Good budget choice.

Room Tip: If you don't have breakfast included in rate pay in advance when you check in - much less expens...
See more room tips
  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MisiuL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel San Salvador

Property: Crowne Plaza Hotel San Salvador
Address: 89 Avenida Norte y 11 Calle Poniente, San Salvador, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in San Salvador
#5 Business Hotel in San Salvador
#5 Romantic Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel San Salvador 3.5*
Number of rooms: 194
Reservation Options:
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Also Known As:
Radisson San Salvador
San Salvador Radisson
Crowne Plaza Hotel San Salvador El Salvador

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