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“Excellent customer service and amenities” 4 of 5 bubbles
Review of Real InterContinental San Salvador at Metrocentro Mall

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Real InterContinental San Salvador at Metrocentro Mall
Ranked #1 of 53 Hotels in San Salvador
Certificate of Excellence
Doral, Florida
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Excellent customer service and amenities”
4 of 5 bubbles Reviewed June 14, 2014

Spent two nights at the Intercontinental and it was a great experience. Customer service was superb, the restaurants at this hotel are also very good. Rooms are decent and quiet. My only issue was with the shower head, not a lot of water was coming out and it was spraying all over the place...

Would totally recommend.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank naranjo2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, June 19, 2014
Dear naranjo2:

First of all, we want to thank you for your review!

Receiving feedback from our guests is very important to us and great service is our top priority, we are going to work on your remarks and we hope to have you with us again.

We look forward to your next visit with us!

Best regards,

Alfonso Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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720 reviews from our community

Traveler rating
    473
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    34
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    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 13, 2014

As a Business traveler I have stayed several times in the Real intercontinental San Salvador. Each time I have treated excellent. The staff of the hotel at all level are very helpful and professional. Thank you a great stay and looking forward to the next time.

Room Tip: One of the largest shopping centers is just across the street from the hotel and request a view of t...
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  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Rocky P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, June 14, 2014
Dear Rocky P:

Thank you very much for this wonderful review!!!

We are so happy that you have enjoyed your stay with us. We are committed to maintaining the great level of service that you received during your stay.

We look forward to your next visit with us!

Best regards,

Alfonso Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 3, 2014 via mobile

Stayed in this hotel during a visit to San Salvador and let me say this hotel is an icon older builder but perfectly maintained with the best restaurants in town inside hotel (a rarity) Brazilian Asian and a Italian are some of the choices you have to pick from. The health club and spa are all modern and fairly new with great equipment. My room was large and the attention to detail was spot on down to the little tissue arrangement I'll be back for sure thank you all for a great stay

Stayed June 2014, traveled on business
Helpful?
Thank Frank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, June 7, 2014
Dear Frank F:

Thank you very much for this wonderful comment!!!! We really appreciate the time you took and share it with us!!!

We are looking forward to welcoming you at Real InterContinental San Salvador in the not too distant future.

Sincerely yours,
Alfonso Martinez
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed May 30, 2014 via mobile

Located across from what is billed as the largest shopping mall in Central America, this is a standard layout Intercontinental Hotel. The staff is very friendly and helpful. The Hotel restaurants are excellent and there are other options in the mall and surrounding area.
One drawback is that the outdoor pool is small and tucked away in a corner of the central courtyard like something at a 2 star hotel. The gym is well appointed.

Stayed May 2014, traveled on business
Helpful?
Thank Joel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, June 2, 2014
Dear Joel B:

Thank you very much for you review!!!

We are glad to know that you have enjoyed your stay with us; we take your comments very seriously and are committed to improve in the areas you have mentioned.

Sincerely yours,
Alfonso Martínez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed May 29, 2014

I stayed 3 nights at this hotel for a conference, my overall experience is very positive. Room was clean and has a very neat station that allows to easily connect your laptop to the high definition TV in the room, it also has usb ports that can charge your devices, this is a plus. The breakfast buffet was average but with good flavor and some local cuisine.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank scint1st
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Gerente at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, May 30, 2014
Dear scint1st:

Thank you very much for taking the time to write such wonderful comments about your stay with us, we are delighted to hear that our room conditions and facilities went above and beyond your expectations.

We look forward to welcoming you back soon in El Salvador!

Sincerely,

Alfonso Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 23, 2014

Stayed one night at this hotel for a wedding and had a great experience. Room was big, bright and very clean. Service was excellent and the breakfast was outstanding. The pool is on the small side but great to relax in for a while. The fitness center looked very well equiped but sadly we didn't have enough time to use it.
The only negative for me was that when we tried to use the Wifi we got a message that there was an extra charge for that: $3 an hour and $35 for 24 hours. Since we only stayed one night and were not there on business it was not a big deal but it would have been had we stayed longer.
Other than that, everything was great and we are already planning or next weekend getaway.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MeCo79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Gerente at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, May 28, 2014
Dear MeCo79:

Thank you very much for taking the time to write such wonderful comments about the hotel!!
We are delighted to hear that our service and our facilities went above and beyond your expectations.

We look forward to welcoming you back soon in El Salvador!

Sincerely yours,
Alfonso Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 23, 2014

My wife and I spent four nights in the Intercontinental while taking day trips around the country as tourists. We found this hotel to be an excellent base with very comfortable rooms and great service. It is located across the street from a huge shopping center (Metro Centro) with all sorts of stores and (mostly) fast food type restaurants. The hotel has a good sized outdoor pool and an exercise center.

I would highly recommend spending the extra money to stay on the Executive Floor. A very good breakfast (including hot food) is provided, as is Wi-Fi in the rooms, plus you get more personal service. We especially enjoyed the free hors d' oeuvres and cocktails after a hard day of sightseeing.

Room Tip: Pay extra for an Executive (8th) floor room. The breakfasts, Wi-Fi, snacks, drinks and personal ser...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank usakomodo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Gerente at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, May 27, 2014
Dear

Thank you very much for your comment!

We appreciate you taking the time to let us know about your experience and we are very happy that you enjoyed your stay.

We look forward to you visiting us again in the future.

Sincerely yours,

Alfonso Martinez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Property: Real InterContinental San Salvador at Metrocentro Mall
Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in San Salvador
#1 Spa Hotel in San Salvador
#2 Family Hotel in San Salvador
#7 Romantic Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental San Salvador at Metrocentro Mall 4.5*
Number of rooms: 228
Official Description (provided by the hotel):
This luxury hotel is located at the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls with more than 500 venues. Our guestrooms are designed to ensure your best rest, equipped with soundproof windows, custom mattresses, high streaming speed Internet and more. Enjoy our wide selection of restaurants such as Faisca do Brasil, an authentic rodizio style Brazilian steakhouse. Nau Sushi Lounge where guests enjoy fresh sushi rolls, handcrafted cocktails and live music. Picasso Stone Flame Oven is our casual restaurant, the perfect spot for enjoying pizzas, carpaccios, burgers, pastas and desserts. Guests can exercise at our fitness center or relax at our Spa InterContinental where they can choose from a variety of soothing massage treatments. ... more   less 
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Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental
Real InterContinental San Salvador At Metrocentro Mall El Salvador

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