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“Quality, service, cleanliness, great staff”

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Real InterContinental San Salvador at Metrocentro Mall
Ranked #1 of 53 Hotels in San Salvador
Certificate of Excellence
Miami, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Quality, service, cleanliness, great staff”
4 of 5 bubbles Reviewed October 11, 2012

We recently stayed at this hotel for an optometry congress and the experience from beginning to end was very good.

They are cofused on attention to their guests. Any simple request was met promptly and with professionalism. Their staff was very educated and went out of their way to meet every need, In our case, we were there for business and had doctors visiting constantly. We stayed on the 8th floor which is more or less for business.

The rooms were very comfortable and specially very clean.

Room Tip: king room, not smoking, breakfast included...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gpmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, October 16, 2012
Dear gpmia,
Thank you for submitting your review. We are delighted that you enjoyed your stay with us during your important congress. We look forward to hosting any future events you will have.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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732 reviews from our community

Traveler rating
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    9
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Hanover, New Hampshire
Level Contributor
74 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed September 25, 2012

This is definitely an oasis in a bustling and too-crowded city. Both times I have stayed there it felt good to return to the hotel after active days and nights with customers. I have only stayed on the "concierge" floor which has a good breakfast during the week and which is somewhat isolated from the busier parts of the hotel. The service has been excellent and it always feels as though the staff wants to go out of their way to be helpful. The hotel is fairly soundproof on the upper floors because when there have been large parties or weddings on premises the sound hasn't seemed to be bothersome. The masseuse who comes to the hotel on demand is outstanding and extremely accommodating. I asked for her to come in early on the morning I left and she was very willing. I would agree this is not luxury or 5 star but I give it a solid "4" as a business hotel in what can be an intimidating environment.

Room Tip: The upper floors are quieter.
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VTWindyrise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, October 1, 2012
Dear VTWindyrise, thank you for taking a moment to review our hotel. It is always a pleasure to have you stay with us and we thank you for this great recommendation. Our soundproof windows go a long way to ensure that our guests are able to rest, no matter what parties are going on outside. Please come back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed September 11, 2012

Stay was OK, but nothing special. A couple of important details made it less than enjoyable.

First the good: the bed was really comfortable, great bedding. Shower hot with good pressure. The Brasilian Rest is also very good, great cuts of meat, well prepared.

The bad... in a non-smoking room, the air system is bringing in the stench of cigarette smoke from some other floor or outside (room 710). also, TV had sound but no picture (I first turned it on at 10pm and didn't call front desk to have it checked) so can`t comment on hotels responsiveness.

For the amount you pay I expect these kinds of details to be better.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dmcccr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, September 13, 2012
Dear David M,
Thank you for sending us your comments. Receiving feedback from our guests is very important to us and we take each observation very seriously. We are pleased that you enjoyed the comfort of your room as well as our restaurant the Faisca do Brasil. We are also committed to improving in the areas you have mentioned. The TV has been fixed and we are working on correcting the issue with the air conditioning system. Thank you again for your feedback, we hope you will come visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 bubbles Reviewed September 11, 2012

Let me start with the great staff at the hotel: Erick, Jasmin, Franky, Fernando, Catalina, etc. All very friendly and very competent! Excellent food, clean rooms, well-equipped fitness club all right here. This is my third stay here and I am looking forward to coming back. Also, if you can get a room on the 8th floor, the lounge on that floor has a beautiful view of a mountain, good snacks, and TV -- a good place for informal meetings to prepare for the next day's work.

Room Tip: If you can get a room on the 8th floor, the lounge on that floor has a beautiful view of a mountain...
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BobbyL123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, September 13, 2012
Dear BobbyL123,
Thank you for this great review! Eric, Yasmin, Franky, Fernando and Catalina are delighted with your comment and send their thanks. They work very hard to deliver only the best service to all of our guests. We are looking forward to your next visit!
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Seattle, Wa
Level Contributor
6 reviews
6 hotel reviews
4 of 5 bubbles Reviewed September 5, 2012

I stayed there for work in August 2012. The room was quite spacious, clean, modern, and comfortable. The staff were very polite and helpful, and the restaurants not too bad (breakfast was good buti didnt care that much for dinners, though they have quite a few choices). Overall, I enjoyed my stay there.

Stayed August 2012, traveled on business
Helpful?
Thank StaringAtTheSun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, September 13, 2012
Dear StaringAtTheSun,
Thank you for taking a moment to review our hotel. It was a pleasure having you stay with us and we are delighted that you enjoyed your stay. We hope you will come and visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed August 25, 2012

Good work installations, really good service, good breakfast, and some restaurants at the hotel to have lunch or dinner. During my stay we had also the Mexico Soccer team and everything was a bit chaotic, but they managed to make our stay totally eventless. I will return for sure.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Borja T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, August 28, 2012
Dear Borja T, thank you for taking the time to review us. We are delighted with your comments and are committed to maintaining the great level of service that you received during your stay. We look forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monaco-Ville, Monaco
Level Contributor
375 reviews
359 hotel reviews
common_n_hotel_reviews_1bd8 623 helpful votes
5 of 5 bubbles Reviewed August 20, 2012

Didn't have the time to check out the other hotels in town, but the Interconti can be recommended. Good location adjacent to big mall. Easily accessible. Good service. Food is ok. Pool area is a bit weak.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TrophyCollector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, August 22, 2012
Dear TrophyCollector, thank you for your review! We are very glad that you enjoyed your stay with us. The mall that is adjacent to the hotel is the largest in Central America, we are thrilled that you could enjoy this convenience. Please come back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Property: Real InterContinental San Salvador at Metrocentro Mall
Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in San Salvador
#1 Spa Hotel in San Salvador
#2 Family Hotel in San Salvador
#7 Romantic Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental San Salvador at Metrocentro Mall 4.5*
Number of rooms: 228
Official Description (provided by the hotel):
This luxury hotel is located at the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls with more than 500 venues. Our guestrooms are designed to ensure your best rest, equipped with soundproof windows, custom mattresses, high streaming speed Internet and more. Enjoy our wide selection of restaurants such as Faisca do Brasil, an authentic rodizio style Brazilian steakhouse. Nau Sushi Lounge where guests enjoy fresh sushi rolls, handcrafted cocktails and live music. Picasso Stone Flame Oven is our casual restaurant, the perfect spot for enjoying pizzas, carpaccios, burgers, pastas and desserts. Guests can exercise at our fitness center or relax at our Spa InterContinental where they can choose from a variety of soothing massage treatments. ... more   less 
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Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental
Real InterContinental San Salvador At Metrocentro Mall El Salvador

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