We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Beds were the best I've ever slept in”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Real InterContinental San Salvador at Metrocentro Mall
Ranked #1 of 53 Hotels in San Salvador
Certificate of Excellence
Vancouver, BC
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Beds were the best I've ever slept in”
Reviewed May 10, 2012

This hotel was excellent.

THE BEST PARTS:

-the BED was probably the most comfortable I've ever slept on;
-the fitness centre was good for a hotel and there was air conditioning;
-two hotel bars open until 11:00pm - Tequila (more of a pub style) and another lounge;
-although it is a pet peeve of mine to have to pay for internet, you can add internet and the buffet breakfast to your room rate for $19.99 which isn't bad (most hotels charge this much just for the breakfast);
-location - close to Metro Centro shopping centre (there is a walkway which connects the hotel to the mall);
-Quiet - I had a room right in front of the elevator but never heard any noise;
-in-room safe and mini-bar;
-the wireless internet was reliable and fast;
-Check-in was efficient and friendly - they allowed us to check out pretty late (4pm) without a charge. They said we could have 3pm checkout for free because I am a Priority Club member but easily relented to a 4pm checkout without charge. 5pm would have cost $50;
-Shuttle picked us up at the airport (unexpected). When entering El Salvador at night this is a good thing, especially for safety-conscious travelers unfamiliar with the country. At $38 USD for 2 people, it was an okay price (for a 40km drive) but you can get a taxi for only $25 USD;
-I asked for guacamole and chips but it's not available unless you purchase the snack/taco bar... waiter comped it for us (free).

THE NOT-SO-GOOD:

-Due to jet lag I overslept and didn't eat the above-mentioned breakfast yet they refused to charge me only for the internet (I paid the full 19.99 despite not getting breakfast);
-The food / snack options at the bar (tequila) were, in my opinion, not that great;
-location - I know I put it in the plus column vis-a-vis the shopping centre, but it is about 40km from the airport;
-The air conditioning fan did make a bit of noise, but it was quieter than many and it was constant (not that clicking-on-and-off you get at some hotels) so I was easily able to sleep through it;
-The upholstery in the lounge was dirty and stained;
-Maybe it's just El Salvador but if you're white with tattoos you should consider covering them up unless you like being stared at (staff and guests alike).

THE UNKNOWN:

-I didn't eat at the restaurants (besides a snack @ Tequila bar)
-didn't use the valet.
-Since we were only there for 1 night I cannot comment on the housekeeping either.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Adam_5703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, May 11, 2012
Dear Adam_5703, Thank you very much for this fabulous review! We are overjoyed with your comments and greatly appreciate the recommendation. We have taken note of your observations with the upholstery in the lounge and the air conditioning and will work to correct these issues. Even though we are a distance from the airport we are also the closest city hotel with the most direct access. We hope you will come back again and stay for a few more days so you can try our other restaurants, we are sure you will enjoy them! Thank again Adam!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

747 reviews from our community

Traveler rating
    493
    199
    34
    12
    9
See reviews for
96
97
57
410
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bogota, Colombia
2 reviews
Reviewed April 28, 2012 via mobile

I came back to El Salvador for a conference and stayed at the intercontinental. The hotel is beautiful and the food us excellent. Tanoshii has great and affordable tepanyaki

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarceAround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, May 3, 2012
Dear MarceAround, thank you for sending in your review! We are delighted that you came to visit us again and that your conference was a success. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
113 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed April 24, 2012

I was just in this hotel, I always like it, service is more than excellent, food is great, specially breakfast. Prices is average for this kind of hotel, location is not as good as before since there are more things and places in San salvador where you can get anything you want close to the hotel. But hey you can not move a hotel.We had some requests during our stay and it was amazing how fast they were solved. But they need to improve the air conditioning, I think is the same system than 20 years ago, and you do not want to go to bet in a hot room. We were at the 8th floor and they do not put the air conditioning from the aisles on, so the AC in your room does not work good, specially an old one like the one in the room. So an advise, change it.

Room Tip: Ask before about the AC unit in it, make sure it works!!!
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Avicultura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, April 25, 2012
Dear Avicultura, thank you for your review! We appreciate your observation about the air conditioning and we are working to find a solution to this issue. We hope you will be back to see us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trier, Germany
1 review
Reviewed March 30, 2012

because the rooms were clean and superb. The service excellent, as well. Everything worked out the way I planned it. They have been very friendly and trying to help me whenever help was needed. The breakfast is one highlight of the InterContinental (like I have experienced in Tegucigalpa last year). Although I was a single traveller I did not feel alone in San Salvador. Again I was touched by the locals' friendliness and history. Around the area of the InterConti it has been safe. That is why I will choose InterConti hotels if I travel to Central America again. Personally Centro America is one of my favourite regions on earth.So I will visit El Salvador (also for Guatemala and Belize) and Panama in the future a second or third time. Historically El Salvador is also interesting and the InterConti offers all kinds of tours (Nahuat Tours for example) which were very intersting and marvellous. Thanks to all the stuff members (Mr. Lemus) and the tour guide (Mario)! Last point to mention is the fact that El Salvador is a good choice to travel because it is not over-crowded with tourists like Thailand, or the Dominican Republic. So go and have a look!

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zhongmeizhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, April 11, 2012
Dear zhongmeizhou,
Thank you for your excellent review. We are very happy to know that you enjoyed your stay with us, we hope you will come and visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, USA
Level Contributor
89 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 25, 2012

Really nice hotel with great service. We stayed during the weekend which included breakfast buffet and it was really awesome. Pool is a bit small.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJBNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, March 26, 2012
Dear MJBNYC, thank you for your comment. We are very happy that you enjoyed your stay with us. Thank you for visiting us and we hope you come back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampton, New Hampshire
Level Contributor
3 reviews
Reviewed March 23, 2012

Great hotel, with shopping mal just across the street.
Staff is amazing, friendly and helpful from the moment you walk in. Rooms are comfortable and clean with everything in you need.
We stayed a couple of the days in the hotel so we had the chance to try all of the restaurants, Japanese, Brazilian and Mexican restaurant. The staff is helpful and they take the time to explain detailed the menu and can give you great recommendations, the food in all locations is really great, tasty, fresh and nicely presented. The breakfast buffet is served in the Brazilian restaurant again a great selection of fresh fruits, hot dishes, eggs freshly prepared … nothing what is missing.
Coverage of WIFI connection all over the hotel is very good and fast.
My second stay in this hotel and definitely my No. 1 choice when traveling to El Salvador.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kai J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, March 26, 2012
Dear kajo25, thank you very much for this glowing recommendation. We are overjoyed with your comments and have passed them along to all of our staff in all of the restaurants. Please come back and visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Streetsboro, Ohio
1 review
Reviewed March 8, 2012

For the past sixteen years members of Concern for Children have stayed at the InterContinental in San Salvador, El Salvador. There could be 6 to 50 people traveling at the same time. No matter the number, everyone marvels at the customer service we receive from ALL of InterContinentals staff.
The staff has been well trained to understand the importance of customer service and they go out of their way to make our stay most pleasurable. We are call by our names, the bellhops and concierge provide the best of the best service. The food is fabulous, the hotel is clean, the pool and fitness center a great place to be to unwind after a stressful day.
In my real life, away from volunteering, I train staff in customer service, and I can honestly tell anyone that InterContinental, San Salvador is the best of the best.
When the plane touches down in San Salvador for us to start our volunteer work, and we're arriving at InterContinental, it's just like coming home.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cjm7213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Real-IC, Manager at Real InterContinental San Salvador at Metrocentro Mall, responded to this review, March 9, 2012
Dear cjm7213,
Thank you for this fabulous review! We are delighted with your comments and thank you for your continued support over the years. We look forward to your next visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near San Salvador
1.9 mi away
Barcelo San Salvador
Barcelo San Salvador
#2 of 53 in San Salvador
4.5 of 5 bubbles 602 reviews
1.9 mi away
Crowne Plaza Hotel San Salvador
Crowne Plaza Hotel San Salvador
#4 of 53 in San Salvador
4.0 of 5 bubbles 434 reviews
3.6 mi away
Courtyard San Salvador
Courtyard San Salvador
#3 of 53 in San Salvador
4.5 of 5 bubbles 313 reviews
Show Prices
Show Prices
Show Prices
2.2 mi away
Sheraton Presidente San Salvador
3.7 mi away
Holiday Inn San Salvador
Holiday Inn San Salvador
#7 of 53 in San Salvador
4.0 of 5 bubbles 218 reviews
18.5 mi away
Hotel Los Farallones
Hotel Los Farallones
#1 of 3 in La Libertad
4.0 of 5 bubbles 184 reviews
Show Prices
Show Prices
Show Prices

Been to Real InterContinental San Salvador at Metrocentro Mall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Real InterContinental San Salvador at Metrocentro Mall

Property: Real InterContinental San Salvador at Metrocentro Mall
Address: Blvd. de los Heroes and Avenue Sisimiles, San Salvador AP 05 44, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in San Salvador
#1 Business Hotel in San Salvador
#2 Family Hotel in San Salvador
#7 Romantic Hotel in San Salvador
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Real InterContinental San Salvador at Metrocentro Mall 4.5*
Number of rooms: 228
Official Description (provided by the hotel):
This luxury hotel is located at the city's business center and next to Metrocentro Mall, one of Central America's largest shopping malls with more than 500 venues. Our guestrooms are designed to ensure your best rest, equipped with soundproof windows, custom mattresses, high streaming speed Internet and more. Enjoy our wide selection of restaurants such as Faisca do Brasil, an authentic rodizio style Brazilian steakhouse. Nau Sushi Lounge where guests enjoy fresh sushi rolls, handcrafted cocktails and live music. Picasso Stone Flame Oven is our casual restaurant, the perfect spot for enjoying pizzas, carpaccios, burgers, pastas and desserts. Guests can exercise at our fitness center or relax at our Spa InterContinental where they can choose from a variety of soothing massage treatments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, IHG, Hotwire, Priceline, Cancelon, TripOnline SA, getaroom.com, HotelQuickly and HRS so you can book your Real InterContinental San Salvador at Metrocentro Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Hotels Real San Salvador Hotel San Salvador
Intercontinental San Salvador
San Salvador Intercontinental
Real InterContinental San Salvador At Metrocentro Mall El Salvador

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing