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“Very good hotel...just stay away on weekends”

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Holiday Inn San Salvador
Ranked #7 of 53 Hotels in San Salvador
Certificate of Excellence
Weston, Florida
Level Contributor
129 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Very good hotel...just stay away on weekends”
Reviewed June 26, 2013

Very good hotel, friendly, professional staff at all times ( my special thanks to Carlos). Building is new, spacious ad comfortable rooms. Breakfast is great, they have their own cook that makes omelets for you and lots of fruit and other fresh stuff. Very attentive personnel, just be careful not to let you charge too much for taxi ( hire them by the hour at $12 instead of a two way ride at $25 each way).

STAY AWAY ON WEEKENDS unless you are able to sleep with very LOUD music. I stayed over weekend and friday they had an ALL OUT PARTY WITH A BAND AND VERY, VERY LOUD SPEAKERS downstairs in the pool area. Even with the windows closed, in the 6 th floor, I had to have the TV at high volume so I could watch TV. I had to leave, and back after midnight so I could stay in the room.

Hotel personnel offered me a room on the other side of the building but I just opted to leave...not the employees fault but did the best they could. The hotel operators should not organize parties at hotels, it is VERY irrespecutful for the guests...hotels are suppose to be a place to rest, not to party.

Room Tip: Ask if there will be a party, if so get a room overlooking the street not the pool area.
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miguel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this review, July 8, 2013
Dear Miguel G.:

Thank you for sharing your recent experience with us. We are very glad to hear you throroughly enjoyed our restaurant, facilities, and most specially, our service. Your comment has just made Carlos very proud of his job, and for this we thank you.
We would also like to offer you our sincerest apologies for the noise in your room during your stay with us. The quality of your rest is very important to us, which is why we've shared this information with all related departments to avoid this from happening again. We're quite sorry you felt the need to leave the hotel because of this; but we sincerely hope we can make it up to you in another visit. Thank you again for your suggestions, for with them we're able to improve our service and create memorable experiences.
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218 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (17)
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San Jose, Costa Rica
Level Contributor
116 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 8, 2013

I have stayed in virtually all hotels in San Salvador and this is the best option for business travel. Easy to get in and out of city to airport, nice clean rooms and good service. I got a nice upgrade when I wad there too. Gym is ok and you can go out running near the US embassy. Lots of restaurants nearby.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leonardo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this review, May 9, 2013
Dear Leonardo N,
Thank you for sharing your thoughts on Holiday Inn San Salvador! Our team is thrilled to learn you enjoyed our rooms, location and service. We hope you will visit us soon on your next trip to San Salvador.
Sincerely,
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Barcelona, Spain
Level Contributor
125 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 23, 2013

The Hotel is nice and clean and the staff is really friendly. The room was big enough and comfortable and the Hotel had a small pool to relax.

The staff at the hotel was really helpful and they were offering transport to main interesting areas in town or handcraf market in case you are interested in.

The area is safe and full of restaurants around with many different choices for lunch/dinner.

I cam on a business trip and the stay was really pleasant and comfortable.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this review, April 27, 2013
Dear Dbdk,
Thank you for your feedback! We really love learning about your stay. Our team is always striving towards guest satisfaction and could not be happier to learn that you had a pleasant and comfortable trip. We hope to see you soon on your next visit to San Salvador.
Sincerely,
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San Jose Succotz, Belize
Level Contributor
128 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 25, 2013

Nothing out of the extraordinary. Hotel is pretty clean, nothing spectacular around it so this would be ideal for traveling for business or meetings. The food is fairly good for being hotel food.
The rooms are clean, good internet connectivity, bathroom are clean and the conference rooms are fairly comfortable.
The swimming pool (never went into it) however, has an odd location, people from the other rooms and restaurant and patio are all around you?

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mmanza74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this review, April 1, 2013
Dear Mmanza74,
Thank you for your comments. We have shared your feedback with our staff and all hotel departments. We are glad you enjoyed our rooms, internet and meeting space. It has been a pleasure to have you as our guest. We hope you will visit us on your next trip to San Salvador.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 15, 2013

my family and i stayed at this hotel for just 1 night, saturday feb 16, 2013. we chose this hotel cauze it was the host hotel for a running race taking place next day.
we took two double rooms, very clean, tv, wifi, coffee maker, but missing a small fridge that is always useful.
that night, there was a 15th birthday party at the back yard. the noise reached all the way to the roof, we werent able to fall sleep until midnight.
the fee ($110 per room) didnt include breakfast, not even the "continental" served in almost every hotel.
the best location in San Salvador by the way, lovely neighborhood.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jorge m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this review, March 19, 2013
Dear Jorge M,
Thank you for your feedback.
Please accept our apologies for the noise during your stay; we understand comfort is really important for our guests and are very sorry for the inconvenience caused. Your comments help us to provide a better service; they have been shared with all related departments who are working to find ways of preventing it in the future. We are glad you enjoyed our location and hope you will grant us the opportunity of creating a pleasant stay for you during your next trip to San Salvador.
Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
Level Contributor
159 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 15, 2013

I must admit that I was a little disappointed with the stay at the Holiday Inn. Previously in 2012, we had booked 6 rooms for a family weekend in San Salvador and were pleased with most all aspects of the Hotel. Unfortunately this time we had to change rooms because the first had a sink that did not drain, and it took almost 2.5 hours to relocate to a suite which we were entitled to in the first place.
Midway through the night the hotel cut off the main airconditionning, and our room was at 24oC at 6h30 - no big deal, except that I want the option of sleeping in a fresh room; especially for the rates now charged by this particular Holiday Inn.
As always, the staff was polite; especially once the agrument of having any available suites and our right to have such a suite was clarified.
The location of the hotel is good, and as safe as can be gotten in San Salvador; but I expect we will stay at the Intercontinental the following trip.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TedandDoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this review, February 20, 2013
Dear TedandDoris,
Thank you for your feedback. We are very sorry to learn your second visit to our property did not meet your expectations. Please accept our sincere apologies for the inconvenience caused; this is not the usual. We value your comments and have shared them with all related department heads to find measures of preventing it in the future. We appreciate our Platinum members and are always more than happy to upgrade your reservation to a suite, if it is available. We hope to have the pleasure of having you as our guest on your next trip to San Salvador.
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Miami
Level Contributor
294 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed February 3, 2013

I stayed last week at this Hotel in San Salvador. Travelled for business with my girlfriend. We enjoyed this Hotel very much for the following reasons:
1) Location: Good neighborhood, safe place, less than 2 minutes from the US Embassy;
2) Good Infraestructure: Seems that all the rooms were renovated, nice beds, good decoration and great bathrooms (the water flow and the massage showers are excellent)
3) Decent Restaurant: Nice breakfast buffet (perhaps I would add more bread) and the price is good!
The staff is excellent! Carlos at the front desk, Julio "bellman" and Ana in the Restaurant will make you feel at Home!

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Conejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this review, February 5, 2013
Dear Conejo,

Thank you for reviewing us! Your comments have been shared with Carlos, Julio and Ana, as well as all of our staff. Our team is ecstatic to discover that you enjoyed our location, service, and breakfast. We really value your feedback and will certainly examine our bread options.
We hope you will choose Holiday Inn San Salvador on your next trip to El Salvador.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Salvador

Property: Holiday Inn San Salvador
Address: Blvd y Urbanizacion Santa Elena, San Salvador, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Business Hotel in San Salvador
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Salvador 3*
Number of rooms: 131
Official Description (provided by the hotel):
Welcome to the Holiday Inn San Salvador. Attractions: El Salvador Int'l Airport 27.5 Mi./44 Km., US Embassy 4 blks, Feria Int'l 1.8 Mi./3 Km., Botanic Garden 1/2 Mi./1 Km.,Arts & Crafts Market 1.5 Mi./2.5 Km., Casinos Nearby, Beaches and Ruins 30 min., Basilica de Guadalupe, 1/2 Mi./1 Km., La Gran Via 1/2Mi./1Km,Multiplaza 1/2Mi./1Km,Zona Rosa 2 Mi./3.5 Km., Flor Blanca Stadium 3.2 Mi./5 Km., Metro Cathedral 8 Mi./13 Km. Facilities: 126 rooms, 7 floors, 3 Suites, Mtgs/Banq. to 1000, int. corridor, elevator, free parking, Non-smoking floors. Features: outdoor pool, El Balsamo Restaurant, lounge bar, local and cable TV w/HBO/ESPN/CNN/TBS/TNT, Pay-Per-View movies, wheelchair acom., in-room coffee maker, hairdryer, in-room safety deposit box, smoke detector, gym/exercise room. Services: Business Center, scheduled airport shuttle ($18.00 each way). MISC.: No pets, no kennels Directions: From El Salvador Int'l Airport, take Comalapa Hwy to the Autopista Sur. Head Toward San Salvador City. Turn Left onto Autopista Sur, toward Santa Tecla City. Stay on Santa Tecla Hwy, turn left Toward Urb. Santa Elena, turn left onto Santa Elena Blvd. ... more   less 
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Also Known As:
Holiday Inn San Salvador Hotel San Salvador
San Salvador Holiday Inn
Holiday Inn San Salvador El Salvador

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