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“Good Hotel in a good location”

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Holiday Inn San Salvador
Ranked #8 of 55 Hotels in San Salvador
Certificate of Excellence
Reviewed April 23, 2013

The Hotel is nice and clean and the staff is really friendly. The room was big enough and comfortable and the Hotel had a small pool to relax.

The staff at the hotel was really helpful and they were offering transport to main interesting areas in town or handcraf market in case you are interested in.

The area is safe and full of restaurants around with many different choices for lunch/dinner.

I cam on a business trip and the stay was really pleasant and comfortable.

  • Stayed: April 2013, traveled on business
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Thank dbdk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this reviewResponded April 27, 2013

Dear Dbdk,
Thank you for your feedback! We really love learning about your stay. Our team is always striving towards guest satisfaction and could not be happier to learn that you had a pleasant and comfortable trip. We hope to see you soon on your next visit to San Salvador.
Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (229)
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64 - 70 of 229 reviews

Reviewed March 25, 2013

Nothing out of the extraordinary. Hotel is pretty clean, nothing spectacular around it so this would be ideal for traveling for business or meetings. The food is fairly good for being hotel food.
The rooms are clean, good internet connectivity, bathroom are clean and the conference rooms are fairly comfortable.
The swimming pool (never went into it) however, has an odd location, people from the other rooms and restaurant and patio are all around you?

  • Stayed: November 2012, traveled on business
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1  Thank mmanza74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this reviewResponded April 1, 2013

Dear Mmanza74,
Thank you for your comments. We have shared your feedback with our staff and all hotel departments. We are glad you enjoyed our rooms, internet and meeting space. It has been a pleasure to have you as our guest. We hope you will visit us on your next trip to San Salvador.
Sincerely,

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Reviewed March 15, 2013

my family and i stayed at this hotel for just 1 night, saturday feb 16, 2013. we chose this hotel cauze it was the host hotel for a running race taking place next day.
we took two double rooms, very clean, tv, wifi, coffee maker, but missing a small fridge that is always useful.
that night, there was a 15th birthday party at the back yard. the noise reached all the way to the roof, we werent able to fall sleep until midnight.
the fee ($110 per room) didnt include breakfast, not even the "continental" served in almost every hotel.
the best location in San Salvador by the way, lovely neighborhood.

  • Stayed: February 2013, traveled with family
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1  Thank jorge m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this reviewResponded March 19, 2013

Dear Jorge M,
Thank you for your feedback.
Please accept our apologies for the noise during your stay; we understand comfort is really important for our guests and are very sorry for the inconvenience caused. Your comments help us to provide a better service; they have been shared with all related departments who are working to find ways of preventing it in the future. We are glad you enjoyed our location and hope you will grant us the opportunity of creating a pleasant stay for you during your next trip to San Salvador.
Sincerely,

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Reviewed February 15, 2013

I must admit that I was a little disappointed with the stay at the Holiday Inn. Previously in 2012, we had booked 6 rooms for a family weekend in San Salvador and were pleased with most all aspects of the Hotel. Unfortunately this time we had to change rooms because the first had a sink that did not drain, and it took almost 2.5 hours to relocate to a suite which we were entitled to in the first place.
Midway through the night the hotel cut off the main airconditionning, and our room was at 24oC at 6h30 - no big deal, except that I want the option of sleeping in a fresh room; especially for the rates now charged by this particular Holiday Inn.
As always, the staff was polite; especially once the agrument of having any available suites and our right to have such a suite was clarified.
The location of the hotel is good, and as safe as can be gotten in San Salvador; but I expect we will stay at the Intercontinental the following trip.

  • Stayed: February 2013, traveled on business
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Thank TedandDoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this reviewResponded February 20, 2013

Dear TedandDoris,
Thank you for your feedback. We are very sorry to learn your second visit to our property did not meet your expectations. Please accept our sincere apologies for the inconvenience caused; this is not the usual. We value your comments and have shared them with all related department heads to find measures of preventing it in the future. We appreciate our Platinum members and are always more than happy to upgrade your reservation to a suite, if it is available. We hope to have the pleasure of having you as our guest on your next trip to San Salvador.

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Reviewed February 3, 2013

I stayed last week at this Hotel in San Salvador. Travelled for business with my girlfriend. We enjoyed this Hotel very much for the following reasons:
1) Location: Good neighborhood, safe place, less than 2 minutes from the US Embassy;
2) Good Infraestructure: Seems that all the rooms were renovated, nice beds, good decoration and great bathrooms (the water flow and the massage showers are excellent)
3) Decent Restaurant: Nice breakfast buffet (perhaps I would add more bread) and the price is good!
The staff is excellent! Carlos at the front desk, Julio "bellman" and Ana in the Restaurant will make you feel at Home!

  • Stayed: January 2013, traveled on business
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1  Thank Conejo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this reviewResponded February 5, 2013

Dear Conejo,

Thank you for reviewing us! Your comments have been shared with Carlos, Julio and Ana, as well as all of our staff. Our team is ecstatic to discover that you enjoyed our location, service, and breakfast. We really value your feedback and will certainly examine our bread options.
We hope you will choose Holiday Inn San Salvador on your next trip to El Salvador.

Sincerely,

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Reviewed January 4, 2013

My stay in October made the 5th time at this hotel over the last few years. I am always impressed how well this hotel is taken care of. The rooms are spotless and always clean. The rooms are spacious and one of the nice things is the ac/heat unit is not your typical under the window unit. Each room has its own thermostat on the wall working just like a heat-pump does with very little if any noise. The breakfast that is offered in the restaurant is always good.The service at the front desk is always helpful and accommodating. One thing that impresses me the most is the two guys that work as bellhops. They both remember me every time I come back and are always eager to see if I need help with anything. You can definitely tell that the employees go out of their way to offer top notch service. The hotel is in a great location near the US embassy as well as quite a few good restaurants including a Starbucks. I have stayed at quite a few hotels and this is definitely one of the best. I know where I am staying next time I am in San Salvador.

  • Stayed: October 2012, traveled on business
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Thank Mattimpact
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this reviewResponded January 7, 2013

Dear Mattimpact,
Thank you for this fantastic review! We are glad to learn that you enjoyed our guestrooms, breakfast and service. Our staff is inspired to create memorable stays for our guests and we couldn't be happier to learn about your experience with our bellhops. Your comments will be shared with Julio, Jorge and all of our team! We hope you will visit us again on your next trip to San Salvador.
Sincerely,

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Reviewed November 6, 2012

This was my third time in San Salvador and decided to stay at this hotel because I am part of their fidelity programme. It was not actually the best choice. The staff is nice and polite, very good customer service, but the hotel is a little bit old and needs to be remodeled.
Some strange smells could be found around.
The restaurant in the hotel is not a quality one and the food is not nice.

  • Stayed: June 2012, traveled on business
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Thank Giacomo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Director de Recepción at Holiday Inn San Salvador, responded to this reviewResponded November 9, 2012

Dear Giacomo C,
Thank you for sharing your feedback. We are very sorry to learn your expectations were not met. We will share your review with all related departments in an effort to find ways to provide you with a better service. Your satisfaction is very important for our team. We hope you will grant us the opportunity of creating a pleasant stay in the future.
Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Salvador

Address: Blvd y Urbanizacion Santa Elena | Calle el pital Oriente, 400 mts al Norte de Embajada Americana, San Salvador, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Business Hotel in San Salvador
Price Range: $94 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Salvador 3*
Number of rooms: 131
Official Description (provided by the hotel):
Welcome to the Holiday Inn San Salvador. Attractions: El Salvador Int'l Airport 27.5 Mi./44 Km., US Embassy 4 blks, Feria Int'l 1.8 Mi./3 Km., Botanic Garden 1/2 Mi./1 Km.,Arts & Crafts Market 1.5 Mi./2.5 Km., Casinos Nearby, Beaches and Ruins 30 min., Basilica de Guadalupe, 1/2 Mi./1 Km., La Gran Via 1/2Mi./1Km,Multiplaza 1/2Mi./1Km,Zona Rosa 2 Mi./3.5 Km., Flor Blanca Stadium 3.2 Mi./5 Km., Metro Cathedral 8 Mi./13 Km. Facilities: 126 rooms, 7 floors, 3 Suites, Mtgs/Banq. to 1000, int. corridor, elevator, free parking, Non-smoking floors. Features: outdoor pool, El Balsamo Restaurant, lounge bar, local and cable TV w/HBO/ESPN/CNN/TBS/TNT, Pay-Per-View movies, wheelchair acom., in-room coffee maker, hairdryer, in-room safety deposit box, smoke detector, gym/exercise room. Services: Business Center, scheduled airport shuttle ($18.00 each way). MISC.: No pets, no kennels Directions: From El Salvador Int'l Airport, take Comalapa Hwy to the Autopista Sur. Head Toward San Salvador City. Turn Left onto Autopista Sur, toward Santa Tecla City. Stay on Santa Tecla Hwy, turn left Toward Urb. Santa Elena, turn left onto Santa Elena Blvd. ... more   less 
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Also Known As:
Holiday Inn San Salvador Hotel San Salvador
San Salvador Holiday Inn
Holiday Inn San Salvador El Salvador

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