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“An old hotel to be remodeled”

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Holiday Inn San Salvador
Ranked #7 of 54 Hotels in San Salvador
Certificate of Excellence
Verona, Italy
Level 6 Contributor
545 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
“An old hotel to be remodeled”
Reviewed November 6, 2012

This was my third time in San Salvador and decided to stay at this hotel because I am part of their fidelity programme. It was not actually the best choice. The staff is nice and polite, very good customer service, but the hotel is a little bit old and needs to be remodeled.
Some strange smells could be found around.
The restaurant in the hotel is not a quality one and the food is not nice.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Giacomo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Director de Recepción at Holiday Inn San Salvador, responded to this review, November 9, 2012
Dear Giacomo C,
Thank you for sharing your feedback. We are very sorry to learn your expectations were not met. We will share your review with all related departments in an effort to find ways to provide you with a better service. Your satisfaction is very important for our team. We hope you will grant us the opportunity of creating a pleasant stay in the future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Houston, Texas, United States
1 review
Reviewed July 28, 2012

I recommend this hotel this is our second time staying there. The staff is excellent and attends to your needs just like the first time we stayed there. We enjoyed the breakfast/lunch buffet very delicious. At night we enjoyed the cocktails with the friendly bartender. Nice location The Multi-Plaza and Gran Villa Malls close by.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this review, July 30, 2012
Dear Jose C,

It was a great pleasure to have you and your family as our guests; we are glad you chose to visit us again. Our team is elated to learn you enjoyed your stay. Thank you for preferring us and sharing your thoughts on Holiday Inn San Salvador! We look forward to seeing you in the near future.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
78 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed July 25, 2012

I am so happy to write here that, this hotel & staff are excellent. I had excellent experience & room, hotel, jazz music at bar, breakfast, all to the expectation. great location. good restaurant, as well as shopping near. Starbuck, right across the hotel. Taxi always available 24/365. Good lobby view at elevator.

Room Tip: All rooms are great, but higher floor will get you good view, get anything above 3rd floor. great pl...
See more room tips
  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nhlivefreeordie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this review, July 30, 2012
Dear Nhlivefreeordie,

Thank you for sharing your review! Our team is overjoyed to learn you had an excellent experience and took pleasure in our amenities and service. It was wonderful to have you as our guest. We look forward to seeing you again on your next trip to San Salvador.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darlington, South Carolina, United States
Level 6 Contributor
240 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed July 9, 2012

The rooms are clean, spacious, and have everything you need for a business trip. Nice location in SS, across the street from a plaza, restaurants, and shops. Room service is limited but good, however, too pricey for me. Considering that we were in San Salvador, $25.00 for a steak!. It was delicious tough. I ate at their restaurant the last night and the buffet was well stocked with fresh food and variety. The coffee shop has the most delicious cappuccino I ever had and great pastries. The hotel has live music and a bar at night. I did not have the chance to appreciate them closely because I stayed there during a business trip and I was invited to dine out most of the time. Reasonable priced taxi service to and from the airport. I will stay there again.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chiki2399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Holiday Inn San Salvador, responded to this review, July 12, 2012
Dear Chiki2399,

It has been a great pleasure to have you as our guest. We are thrilled to learn you enjoyed our guestrooms, food and location. Thank you for reviewing us. Your feedback is an invaluable tool to provide better service.
We hope to have the pleasure of your visit in the near future!

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tegucigalpa, Francisco Morazan, Honduras
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 11, 2012

Went with my wife and had some issues during the check in, but the staff got it solved asap. The rooms are very clean and the room was spacious. Had two smalls food malls just in front of the Hotel which made it the best location. Please try San Martin at the left hand corner of the Hotel, best breakfast and pastry. The bathroom is very clean but needs some maintenance since it seems a bit old. Besides that I totally recommend you stay at the Holdiay Inn, everything is near by. The big shopping malls, fine restaurants and bars.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jose Luis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Holiday Inn San Salvador, responded to this review, June 23, 2012
Dear Jose Luis A,

Thank you for sharing your thoughts on Holiday Inn San Salvador.

We are pleased to know you enjoyed our location and the size of our guestrooms. We value your feedback since it allows us to find areas of improvement and create memorable experiences for our guests. It will be shared with all related departments.

We would like to thank you again for your comments. It has been delightful to have you as our guest; we hope you will prefer us on your next trip to El Salvador.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Costa Rica
Level 6 Contributor
174 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed June 11, 2012

I decided to give a second chance to this property and I do not regret it. The service overall has improved significantly. I liked he room quality and distribution. The breakfast buffet was very good and they changed some things from one day to the next, good!. The assistance the staff provided to the meeting we had here was very good and reliable. I think I will consider staying here again.

Room Tip: Look for a room in the floors four and higher to avoid street noise.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TucanTico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Front Office Manager at Holiday Inn San Salvador, responded to this review, June 23, 2012
Dear TucanTico,

Thank you for reviewing us.
We are elated to learn that you liked our guestrooms, breakfast and service. Our team is constantly searching for opportunities of improvement and your comments are an invaluable tool to continue working towards guest satisfaction.
It has been a pleasure to have you with us and we hope to have the opportunity of your visit in the future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lincs UK
Level 6 Contributor
449 reviews
217 hotel reviews
common_n_hotel_reviews_1bd8 381 helpful votes
Reviewed March 29, 2012

Arriving at this attractive looking hotel as a stopover on our way to Belize (although this hotel is not particularly near the airport - may be there are no hotels near by?). A "15 year old party" was in full swing - the very friendly & helpful receptionist gave us a room on the top floor facing over the front of the hotel (as opposed to the rear of the hotel, overlooking the pool where the party was being held).

We enjoyed a light supper at the very pleasant cafe on the ground floor, before retiring to bed for a peaceful night's sleep. Room & breakfast were fine. We had a walk around the shopping mall opposite - many well known American food establishments there - before departing for the airport & our onward flight

  • Stayed February 2012, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kaw118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alejandro B, Front Office Manager at Holiday Inn San Salvador, responded to this review, April 27, 2012
Dear Kaw118,

We are delighted you had the opportunity to visit us on your way to Belize. Thank you for your feedback; we feel motivated by your comments and are very proud of our team. We hope you had a great trip!

Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn San Salvador

Property: Holiday Inn San Salvador
Address: Blvd y Urbanizacion Santa Elena, San Salvador, El Salvador
Phone Number:
Location: El Salvador > San Salvador Department > San Salvador
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#9 Business Hotel in San Salvador
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn San Salvador 3*
Number of rooms: 131
Official Description (provided by the hotel):
Welcome to the Holiday Inn San Salvador. Attractions: El Salvador Int'l Airport 27.5 Mi./44 Km., US Embassy 4 blks, Feria Int'l 1.8 Mi./3 Km., Botanic Garden 1/2 Mi./1 Km.,Arts & Crafts Market 1.5 Mi./2.5 Km., Casinos Nearby, Beaches and Ruins 30 min., Basilica de Guadalupe, 1/2 Mi./1 Km., La Gran Via 1/2Mi./1Km,Multiplaza 1/2Mi./1Km,Zona Rosa 2 Mi./3.5 Km., Flor Blanca Stadium 3.2 Mi./5 Km., Metro Cathedral 8 Mi./13 Km. Facilities: 126 rooms, 7 floors, 3 Suites, Mtgs/Banq. to 1000, int. corridor, elevator, free parking, Non-smoking floors. Features: outdoor pool, El Balsamo Restaurant, lounge bar, local and cable TV w/HBO/ESPN/CNN/TBS/TNT, Pay-Per-View movies, wheelchair acom., in-room coffee maker, hairdryer, in-room safety deposit box, smoke detector, gym/exercise room. Services: Business Center, scheduled airport shuttle ($18.00 each way). MISC.: No pets, no kennels Directions: From El Salvador Int'l Airport, take Comalapa Hwy to the Autopista Sur. Head Toward San Salvador City. Turn Left onto Autopista Sur, toward Santa Tecla City. Stay on Santa Tecla Hwy, turn left Toward Urb. Santa Elena, turn left onto Santa Elena Blvd. ... more   less 
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Also Known As:
Holiday Inn San Salvador Hotel San Salvador
San Salvador Holiday Inn
Holiday Inn San Salvador El Salvador

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