Having stayed in all three Western chain hotels in Kyiv - Intercontinental, Hyatt, and Radisson for business and pleasure - let me tell you about the differences. First, exclude Radisson right away if you can afford to. It is definitely the least luxurious of the three. It is still very nice by Ukrainian standards, but not worth the money. In my opinion, the Intercontinental and the Hyatt are equals, but are very different hotels, so choose according to your tastes. The most important thing to consider is that the Intercontinental is a classically styled hotel with plush, warm colors - a place you would expect old money to hang out in despite it being very new. The Hyatt is a modern design with lots of glass and interesting architecture. I think the service in both is equally outstanding, conference and meeting room space in both are great, but perhaps the Hyatt gets slightly higher marks in the food category. I think the restaurant choices in the Hyatt are more interesting and eclectic with the top-quality Asian restaurant. Admittedly, I have only tried the spa in the Intercontinental (which was very nice - I never saw another person in there, so it felt like my own private spa), therefore I can't compare that to the Hyatt. The Intercontinental's underground heated pool in the spa is beautiful and I thought all of the spa rooms were quite nice - massage, steam room, sauna, pool, locker rooms - all top notch and spotless. Kudos to Intercontinental for making the hotel feel small and personal despite its capacity.
Intercontinental gets extra points for the room's minibar being included in the room price (although just beer and water, it's a nice touch). The Hyatt does not offer that perk. I almost always choose the Intercontinental when booking rooms for business travelers visiting Kyiv because they give us breakfast included in the same room price as the Hyatt offers without breakfast. For me and my business, that is enough to make them victorious over the Hyatt, so you get a sense of how equal I feel the hotel properties are standing alone. If the Hyatt and Intercontinental gave the same benefits, and for those of you considering personal travel when the price and benefits are basically the same, then I think I would choose the Hyatt for myself, only because I prefer the modern style and food choices. It also feels slightly less stuffy and formal, which I prefer when staying in a hotel. It's just a personal choice. I like class, but I don't want to feel like I have to dress up too much to enjoy it when away from home. The Hyatt makes me feel more relaxed in casual clothes anywhere in the hotel.
The Hyatt's breakfast buffet is a bit bettter than the Intercontinental's. The rooms at the two hotels feel different - again, classic style versus a more modern approach. I give a slight nod to Intercontinental's bathroom. Somehow it just feels more luxurious, even though it is very similar to Hyatt's.
Bottom line: choose whichever hotel suits your desires better: classic/warm/more personal or modern/trendy and open design. And if one is cheaper than the other for the same type of room and benefits, then choose the cheaper one if you don't care about the style of the hotel. You won't go wrong with either.
The Intercontinental and the Hyatt get incredibly high marks for customer service. I always feel welcomed in the hotel and I've never had a bad experience. The staff at every point is friendly, competent, and they work very hard to maintain high standards, by any international standard.
I have not stayed in the Opera Hotel or the Premier Palace, which are two other top choices in the city. I have visited both though, and based on what I've seen, I would still recommend the Intercontinental or Hyatt over them. The Opera Hotel especially is similar in design to the Intercontinental, so if you prefer a more modern, trendy feeling, then choose the Hyatt for sure. I also prefer the more central location of the Intercontinental and Hyatt over the Opera and Premier Palace.
- Official Description (provided by the hotel):
- The Hyatt Regency Kiev hotel is located in the centre of Kiev (Kyiv), Ukraine's political and business capital. Overlooking the breathtaking Old City, which features many of Kiev's main historical sights, the Hyatt Regency Kiev hotel is within walking distance of Saint-Sophia's Cathedral, Saint-Michael's Monastery and the boutiques of Kreshchatyk Street. The Ukraine's international airport in Kiev is 40km away. ... more less
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- Also Known As:
- Hyatt Regency Kiev Hotel Kiev
- Hyatt Kiev
- Kiev Hyatt Regency