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“A strange mixed experience”
Review of Hyatt Regency Kiev

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Hyatt Regency Kiev
Ranked #6 of 111 Hotels in Kiev
Certificate of Excellence
Reviewed September 29, 2013

The restaurants, lounges and breakfast buffet are very, very good; their bartenders are excellent. They have a 24hr international exchange desk. They are well-staffed and the hotel is beautiful, spacious, clean and quiet. Many rooms have good views; they are very well isolated from each other. Extremely comfortable beds and other in-room amenities are fantastic.

Unfortunately, everything is wildly overpriced and most of the staff is unfriendly to the point of being mildly combative; a small handful of others are extremely friendly and helpful. Business services are spotty. Internet connectivity is atrociously bad, even for Ukraine.

Basically, prepare to be surprised (both pleasantly and un-) here. Far too expensive for the lack of consistency.

  • Stayed: September 2013, traveled on business
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2  Thank Matt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 - 245 of 575 reviews

Reviewed September 29, 2013

A really lovely hotel, central location in the heart of the city, a few minutes walk from several churches, loads of bars, caves etc. Lovely rooms, very quiet and plush, discreet and sleek service. Good bar on the 8th floor where we all drank the night away. fab breakfasts albeit if you ordered anything to be prepared it did generally seem to take a while to arrive. Other than that cant really find a single bad thing to say about the place. Stayed here for company away weekend, everything perfect.

Stayed: September 2013, traveled on business
2  Thank chrisp20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2013

The right place to stay in Kiev. The rooms are specious, very clean and comfortable. The staff is friendly, smiling and helpful. Breakfast buffet selection is excellent. Location is perfect. Bar on 8th floor is must to visit, although the prices may surprise.

  • Stayed: June 2013, traveled on business
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2  Thank Aira8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

The rooms are quite spacious and very clean, the staff are very nice, polite and helpful (which is not always the case in Ukraine...) I ate at night at the restaurant on the first floor, it offers an array of dishes prepared in a wok style semi oriental cuisine. Good, nice atmosphere. The lobby bar is the place to be, every single VIP moving around Kiev will stop by .

  • Stayed: January 2013, traveled on business
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2  Thank TheGastronomist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2013

this was my third stay at this Hyatt. She is slipping....first, as Platinum member, I should never be shoved into a lousy, no view room in the bowels of the hotel. Missy Miss at the front desk was NOT customer service oriented. The carpets were worn and dirty and the leather spas in the lobby lounge were better served in a fraternity house...VERY worn and dirty...disgrace.

NEXT..the Spa....those pirates charged me $275 for a men's hair color!!! I did not ask the price because it is typically $50, $75 max. This was outrageous.

This property is consistently the most expensive in Kiev and it is not worth it...by a longshot

  • Stayed: August 2013, traveled solo
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1  Thank Deigs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 1, 2013 via mobile

Perfect location, the bar terrace in 8th floor it's super and view also!
The service and restaurant are perfect!
The room are clean and the lobby is very quiet and the staff are very professional! The decoration is very modern!

  • Stayed: April 2013
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3  Thank Gilles F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

As a result of a crazy travel schedule throughout Ukraine, I checked in and out of this hotel three times in two weeks - which meant I gave the front desk six chances to serve me well, and had access to three different rooms.

So this is a top-of-the-line hotel, and one should get superb service - but that is not always the case. At this Hyatt in Ukraine, however, the staff were responsive, polite and always helpful. The amenities in the rooms were complete and flawless (and the bathrooms were magnificent). The breakfast buffet was fantastic, including hot eggs cooked to order, a vast array of breads and pastries, salmon and herring, fruit, etc.

My own complaint, which was not so much about the Hyatt (which handles the situation very well), would be the "rich men with accompanying women" who were not wives, serious girlfriends or other family members. This is a HORROR in Ukraine, and should be a national disgrace. It is tragic for young women who make the choice, finding they do not see other attractive options. As a woman traveling in Ukraine, I was heartsick - and could not avoid it at the Hyatt. But everything was discrete and subtle.

Lastly, the "Bar on Eight", on the 8th floor, does have an exquisite view of the city. And much of the city is right there, at walking distance, with restaurants and Orthodox churches easy to visit.

  • Stayed: August 2013, traveled on business
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3  Thank M G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Kiev

Address: 5, Alla Tarasova Street, Kiev 01001, Ukraine
Location: Ukraine > Kiev
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kiev
#4 Spa Hotel in Kiev
#5 Family Hotel in Kiev
#6 Luxury Hotel in Kiev
#11 Romantic Hotel in Kiev
Price Range: $314 - $457 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Kiev 5*
Number of rooms: 234
Official Description (provided by the hotel):
The Hyatt Regency Kiev hotel is located in the centre of Kiev (Kyiv), Ukraine's political and business capital. Overlooking the breathtaking Old City, which features many of Kiev's main historical sights, the Hyatt Regency Kiev hotel is within walking distance of Saint-Sophia's Cathedral, Saint-Michael's Monastery and the boutiques of Kreshchatyk Street. The Ukraine's international airport in Kiev is 40km away. ... more   less 
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Also Known As:
Hyatt Regency Kiev Hotel Kiev
Hyatt Kiev
Kiev Hyatt Regency

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