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“Great place to stay in Kiev”

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Sherborne ApartHotel
Ranked #28 of 111 Hotels in Kiev
Norway
Level 4 Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Great place to stay in Kiev”
Reviewed April 26, 2011

We stayed 3 nights at Sherborne, and had a great stay. Spacious apartment with 2 balconies, clean and good service. Highly recommended. :)

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Globerotta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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188 reviews from our community

Traveler rating
    140
    37
    6
    3
    2
See reviews for
40
53
36
34
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Moscow, Idaho
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 14, 2011

I’ve booked a room in this hotel via booking.com . The hotel blocked an amount of reservation on my credit card. In a week I received a demand to pay this amount again. The hotel told me that it is normal for them and every week they unblocked and then blocked again the amount of reservation. But in reality they don’t unblock money, they try to receive the same amount again.
My bank called them criminals. Anyway, I agreed with the reception of hotel (Tamara) that they won’t continue this exercise and I’ll pay at arrival and till this time the amount will be blocked at my credit card. In few days I was informed by booking.com that the hotel cancels my reservation and sold the room already to another customer.
I strictly recommend you don’t have any relationships with this hotel.

  • Stayed March 2011, traveled with family
    • Service
Helpful?
12 Thank Mike35539
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kievhotel, General Manager at Sherborne ApartHotel, responded to this review, April 27, 2011
In response to the (below/above) review we can only point out to the reviewer the reservation guidelines, available on our website, that in order to place a reservation a valid credit card, which can be used to guarantee the first night of stay is required. The funds equivalent to one night’s stay will be blocked, but not withdrawn until actual check-in or check-out.

Taking into account that we are a small hotel which is in full demand practically all year around with apartments only seldom available without prior reservation we are unable to confirm a reservation without a valid credit card.

The reviewer was making his reservation via an online global reservation system, where our requirements are also available in plain sight. With regards to the level of our service, this too can be easily verified by our Guests’ comments, which are also available on the operator’s website. We are considered one of the top apartment hotels in the city, where prices are at the very least fully equivalent to our level of service.

To all our potential customers – there is nothing to be concerned about. Do come and stay as you will be pleased!

Eugene Trotsan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, United Kingdom
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 11, 2011

I stayed in an apartment away from the usual apartments, on Khreshchatyk, the main street in central Kiev. Apartment was spacious and very comfortable, but it was the location that made this apartment ideal. Metro station only 100 metres away, and all the main shops and sights close by. Fridge in apartment stocked with drink and snacks. I took the hotels taxi service from airport for $50 and this was worth it. Reception are English speaking, with phone in apartment to call them any time of day. Meeting up with friends, I wanted the freedom of having an apartment with kitchen, that you do not get in hotel - Also went to watch Dynamo Kiev play football on the saturday night at only 5 Euros for good seat!!

Stayed March 2011, traveled solo
Helpful?
1 Thank gtuk14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 14, 2011

I stayed at the Sherborne Guest House in February and was delighted with the hotel! I do not speak much Russian and found the employees spoke excellent English. I was pleased with the room and location. The staff provided outstanding service, finding a translator that could provide an official translation in 24 hours nearby, booking flights and arranging reliable ground transportation, having a hotel employee walk us to a nearby restaurant and a market! The staff was responsive to my changing needs and extended my stay several times. Hotel IT expert helped me obtain access the wireless internet. The staff could not have been more helpful and professional!

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LACATraveler1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
US
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 23, 2011

English speaking staff was great
Place was spotless and clean
Nice beds, neat and organized
Also didn't not have any odors of cigarettes
Place is quiet, got to sleep nicely
2 bedroom rooms are 5 floors up, no elevators but I knew that when I booked.
Cute little eatin kitchen has a hot pot and stove and nice sized fridge.
The location is a bit out of the way. Cab drivers won't know where to drop you off so be sure you take the card! Also it's not in the middle anything "hot", there is a little market and good little italian restaurant around the corner. Other than that, it's about a 15 min cab ride into the center.

  • Stayed February 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FlyingBlindUA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
Reviewed February 19, 2011

The Sherborne Hotel is truly a great place to stay at in Kiev! The whole experience was extremely pleasant and more than we could have hoped for. The driver who picked us up at the airport was very friendly and helpful especially with all our luggage (we were 5 girls travelling).

The English-speaking staff was extremely helpful, friendly, and seemed to go out of their way for us. They provided us with maps, and directions to all the places we needed to go, and even had someone walk us to the metro and bank so we could find them with ease. The location is really great - close to the metro, close to a grocery store, and restaurants. There was 24 hour security and receptionist, which helped us when we needed taxis or directions at any time we wanted to go out.

The apartment was very spacious, and very clean! It was cleaned daily, and we had access to internet which was great.

The best thing about the hotel was the staff. They helped us out with directions and finding places to go everyday! They couldn't have been nicer or more helpful! They warned us about how taxis like to scam you there, they told us where to find great shopping, or where we could go out at night! And every time we had a question, they always helped us quickly! They really made our trip to Ukraine extremely enjoyable!

  • Stayed August 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Steph155032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vail, Colorado
1 review
Reviewed January 18, 2011

A great place both for business and leisure. Sherborne has all the amenities it takes to make for a comfortable, productive and enjoyable stay - breakfast is made according to your personal preference - English or Continental, with a pleasant touch of traditional Ukrainian. Rooms are very clean and quiet, Internet is one of the fastest I've seen and staff will be helpful when they are most needed. An valuable find across the whole of Eastern Europe!

  • Stayed December 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coeur7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sherborne ApartHotel

Property: Sherborne ApartHotel
Address: Mykilskyi Lane, 9, Kiev 01010, Ukraine
Location: Ukraine > Kiev
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Suites Airport Transportation
Hotel Style:
#3 Family Hotel in Kiev
#10 Romantic Hotel in Kiev
#15 Business Hotel in Kiev
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sherborne ApartHotel 3*
Number of rooms: 13
Official Description (provided by the hotel):
All of our apartments, situated in the same building built in the beginning of the last century, have been recently completely refurbished and redecorated by professional designers. All of our thirteen "Deluxe" class apartments have tall ceilings and light, spacious rooms each having its unique allure and elegance. An atmosphere of comfort and hospitality all make for an unforgettable rest. Never mind that you're a thousand miles away from home - with us you will feel calm and peaceful as if you were there. ... more   less 
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Also Known As:
Sherborne Guest House Hotel Kiev
Sherborne Hotel Kiev

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