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“still a lot to learn”
Review of Express

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Express
Ranked #53 of 111 Hotels in Kiev
Croatia
1 review
“still a lot to learn”
Reviewed November 5, 2013

Although they were helpful and polite, there is still a lot to learn about quality and customers' needs for people running this hotel.
Especially if you don't speak Russian or Ukrainian.
They should slow down with cleaning the tables in front of people still eating.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Igor C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express85, Директор по продажам at Express, responded to this review, November 8, 2013
Dear Guest!
Thank you for your feedback about our hotel! Your opinion is very important for us, we are trying to improve our service and we will work on it.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    21
    54
    32
    10
    7
See reviews for
12
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37
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Czech first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
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English first
brussels
Level 5 Contributor
68 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 30, 2013

A typical soviet style building with worn-out decoration and tapestry but nice view of kiev from the restaurant (on 16th floor) and good located.
in my opinion, it would need serious renovation specially taking into account the newly built hilton and the ibis hotel on next doors offering much better comfort and standards.
Breakfast is good with decent choice but nothing outstanding.
In short, there a large of better choices in city center of Kyev.

Room Tip: top floors, my colleagues on 14th floor said they had very nice view of kyev
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carlosmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express85, Директор по продажам at Express, responded to this review, November 5, 2013
Dear Guest!
Thank you for your feedback, your opinion is very important for us. It is true our hotel was built in Soviet time in 1985, but we are proud of our history and are trying to keep standart of services that was formed by years. We are also proud of view from our hotel, many sweet hearts organizing romantic date in our restaurant, due to its view.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kiev hotels

England
Level 6 Contributor
139 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed September 17, 2013

This hotel has undergone a significant renovation and now has modern PVC window frames, clean bright bedroom walls and in room TV and mini bar. However, the bathroom in our room, although having been improved, was very small. In fact, in my opinion, it was so small that it was not acceptable to Western standards. The toilet was positioned very near to the sink and even for a thin person this presented problems. The room also had a standard key and this sometimes did not work very well.

The buffet breakfast is poor by Western standards although there was a range of Russian style meal items. In my opinion, it would have been better to go outside to one of the numerous cafes and have breakfast.

The reception area is reminiscent of 1980's style: heavy red and granite. Although functional this style looks severe and rather unwelcoming. The reception staff were efficient and did their jobs well.

If all rooms are similar to the one we stayed in, I suspect that the money spent on renovation has not been spent wisely. It is unlikely that Western tourists will accept this level as there are alternative hotels with better facilities at the same price.

In spite of my reservations the hotel was clean and served our purpose as it was close to both the train ticket buying hall and the main railway station.

Room Tip: Ask for a double bed if you want one otherwise you may get a twin.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Merevaik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express85, Director of Sales at Express, responded to this review, September 20, 2013
Dear Guest!
Thank you for your response. We know that some of our rooms are a little small and we are planing to rebuild them and increase space in lavatory and room. Your opinion about our breakfast is very important and we will improve the situation will try to be more flexible for Western Standarts. Also we have a lot of cafeterias around with good meals. We are really very close to the Train Station and very glad that this was useful for you.
We are trying to keep our hotel clean and renew our furniture step by step.
Hope to see you next time in Kiev once again in our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburg, Virginia
Level 5 Contributor
55 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 14, 2013

A vintage motel that was a wonderful alternative to the usual! The room was updated with a king bed, refrigerator, microwave and coffee maker. There was the personal touch with hand painted stenciling around the room! Loved the friendly Front Desk people. They were very helpful with restaurant menus on hand and recommendations. We will return next year when the rv show comes to town. Rocking chairs on the veranda in front of room were relaxing.

Room Tip: The rooms are soundproof!!
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank desear2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level 6 Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 25, 2013

This hotel was not in any way spectacular but did everything it said on the tin! Clean, adequate rooms, good and substantial breakfast. Very central so it was easy to go on foot to the main sites of Kiev and only a short walk to a Metro to visit things further afield.

Bearing in mind Kiev hotels in general are not well rated, I'd recommend this as a reasonably priced option for a city break.

Room Tip: Request a double bed if you want one as most rooms are twin.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chandramoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Express85, Director of Sales at Express, responded to this review, September 3, 2013
Dear Guest!

Thank you for taking your time and leaving your opinion about hotel Express. It is very important for us that you found our hotel ideal for city break. We are trying to improve our services for our guests.
For tourist location might be very comfortable only 800 meters from the Central railway and 1000 meter to the central street.
Your feedback help us become better.
We always welcomes you in our hotel.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 14, 2013

We both went there for one week in late July 2012 for our trip to Kiev - together with our Friends. the hotel was recommended by some ukrainian Friends. A clean and easygoing Hotel in a petty good location. there have been several bars and restaurants just beside. Interiour was surprisingly very nice and the staff (checkin and breakfast) was always very friendly with us. it is recommendable and a good place in Kiev. We will go there again

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank blancacosta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 13, 2013

It was a nice Trip there andwe had been fully satisfied with this Hotelchoice. Located in the Center and with Metro, it was just 2 Stations away from the Main Shopping Street from Kiev and only 10 Minute walking away from the Train Station. Everything was very clean and in a typical clasic middle class Design outfitted. Best thing was, the nice view from Breakfastat the top Etage from this Hotel. Beakfast was very good!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Biscayasurfer1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Express

Property: Express
Address: 38/40 Shevchenko Avenue, Kiev 252032, Ukraine
Location: Ukraine > Kiev
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
Ranked #53 of 111 Hotels in Kiev
Price Range (Based on Average Rates): $
Hotel Class:3 star — Express 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Express Hotel Kiev

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