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“Comfortable and close to city center”
Review of CityHotel

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CityHotel
Ranked #19 of 111 Hotels in Kiev
Certificate of Excellence
Reviewed March 10, 2014

The quality of sleep and comfort of the bed are excellent. I've stayed in 5* hotels that were by far worse this one from this perspective. Many attraction areas are within walking distance and if you need to reach other places, the subway station is few minutes away.
Breakfast is good, although once per week they don't have many choices except coffee and omelette that you need to order - at least this happened every week I've stayed there.
I'd say altogether it's a very good choice when you're in Kiev.

Room Tip: Rooms facing towards the main street might be noisy.
  • Stayed: February 2014, traveled on business
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3  Thank Arcadie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illias_Balbert, Director of Sales at CityHotel, responded to this reviewResponded March 13, 2014

Dear Mr. Arcadie P,

Thank You for Your review and opinion of the CITYHOTEL, its' infrastructure and service level. Please be reminded, that all the reviews are being strictly monitored and controlled due to the fact, that we appreciate and highly value our guests' opinion.

Also, I would like to thank You for Your evaluation. Your remarks regarding breakfast will be revised and considered for the future improvement.

Booking Your next stay in Kiev via our website or email/phone guarantees Your best rate!

Sincerely Yours,
CITYHOTEL Team

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Reviews (208)
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80 - 86 of 208 reviews

Reviewed March 5, 2014

I spent 6 night in this hotel. It's a new hotel, clean and well located. Free Wi-Fi and free access to the fitness club. The breakfast was really good and the view from the restaurant (15th floor) is great.

The staff at the reception is nice and kind but the staff serving breakfast were antipathetic.

One important thing I didn't appreciate, they ask you to pay all night before. Strange! Seems they don't trust their customers.

  • Stayed: June 2013, traveled solo
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1  Thank Globe_trotter_maxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illias_Balbert, Director of Sales at CityHotel, responded to this reviewResponded March 13, 2014

Dear Globe_trotter_maxx,

Thank You for Your review and evaluation regarding our hotel and service level.

We appreciate and strictly control all the reviews of our dear guests. Moreover, please be advised that Your review and opinion are important for us. On the other hand, I would like to apologize for lack of service level of a restaurant staff and ensure You that we will monitor their performance level and obviously focus on coaching/supervising.

Furthermore, please stay in touch with us through our website or facebook page. Remember, booking Your accommodation via website/email/phone guarantees Your best rate at the CITYHOTEL!

Sincerely Yours,
Illia Balbert

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Reviewed November 30, 2013

This was my second time at the City Hotel, and it just gets better. The staff are wonderfully helpful, the 'meet and greet' airport service is inexpensive and the superb driver speaks English. My room was spacious, clean and warm, with free wifi.. The shower is excellent, with lots of gels and soaps for free, as well as a bathrobe and complimentary slippers. There is coffee and tea in the rooms, and a mini bar, although the prices are steep. The restaurant serves local and international cuisine, which is wonderful in its quality and presentation. Breakfast could do with more freshly prepared fruit and a wider selection of yogourts, but the view from the restaurant (15th floor) is marevellous. This hotel represents great value for money, and is located in the city centre too. I will definitely be back again, and strongly recommend it.

Room Tip: the higher the floor, the quieter the room
  • Stayed: November 2013, traveled on business
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1  Thank steviecee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illias_Balbert, Director of Sales at CityHotel, responded to this reviewResponded January 14, 2014

Dear Steviecee,

Thank You for You review and overall evaluation of our services provided. CITYHOTEL Team does its' best to perform the highest level of service for all our guests. On the other hand, we are extremely thankful for Your loyalty towards our hotel. Keep on staying with us and You will definetely be complimented with our loyalty program, which consists of special rates, compliments and amenities.

Also, please be reminded that starting of February we are launching plenty of new and interesting special deals. Moreover, booking Your stay via direct booking channels - website, email, phone - will guarantee Your stay at outstanding rates.

Looking forward to welcome You back again at the CITYHOTEL!

Sincerely Yours,
CITYHOTEL Team

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Reviewed November 26, 2013

City Hotel is in walking distance of all the important sights in Kyiv. The Hotel is brand new, and you can enjoy your (not very tasteful) breakfast at the topfloor with a great view. The staf is nice and kind, especially they who speak English.

The room where on the expensive side, but had great value. A lot of space and a bathroom bigger than my apartment back home.

  • Stayed: September 2013, traveled with friends
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2  Thank Fotballitalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illias_Balbert, Director of Sales at CityHotel, responded to this reviewResponded January 13, 2014

Dear Fotballitalia,

Greetings from CITYHOTEL Kiev!

Thank You for Your review and service level evaluation. We truly believe that Your further stays with us will be even more comfortable and joyful.

Please, be advised that starting February we are launching plenty of interesting deals and special offers. Do not miss the chance to visit winter Kiev with absolutely outstanding prices and/or packages!

Looking forward to welcome You back again!

Sincerely Yours,
CITYHOTEL Team

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Reviewed November 7, 2013

The best thing about this hotel is the breakfast (omelet and fried eggs, sausage, vegetable medley, rice, potato pancakes with cream cheese, croissants, bread with meat/cheese, cereal, and fruit) and the view while you're eating it, which overlooks the city with a great view of St. Volodymyr's Cathedral.
I had room #404, an average sized room with a weird layout. There was both an entryway, and a short hall to the closet, with the result that you had to squeeze by the queen bed to get to a desk and a chair that you couldn't move without bumping into another of two chairs and a table. In short, it was crowded. There is a large bathroom with a shower, but the door opens against the sink, and they put a doorstop in front of the sink that I tripped over every morning.
Although my room didn't face the street, the window allows in constant noise from the busy street that the hotel fronts (it wasn't stop and go traffic, though, so the constant noise actually wasn't too bothersome). There's a safe and minibar, and a flat screen TV, though with Bloomberg and news only in English (and no English language newspapers in the city). It's a business hotel, and the staff was appropriately attentive. The location is within walking distance of the downtown area, and I walked from the train station (where the airport bus drops you), but it's a long walk with the last half uphill and I wouldn't recommend it.

Room Tip: For 40 Hu (Ukraine dollars) you can catch a bus from just outside the airport terminal to the train...
  • Stayed: September 2013, traveled solo
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Thank Tom709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2013 via mobile

Stayed here for 4 nights in September. The rooms were very nice with comfortable beds. It was quite spacious especially for a hotel in Europe. The staff were all very helpful and spoke excellent English.
The buffet breakfast wasn't the best. Not a lot of options but what they did have was good.
Very modern hotel and in a good location. Would definitely recommend to friends.

Stayed: November 2013, traveled with friends
Thank joker432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illias_Balbert, Director of Sales at CityHotel, responded to this reviewResponded January 12, 2014

Dear Joker432,

Greetings from CITYHOTEL Kiev!

Thank You for Your review and reasonable evaluation of our services and its' quality. We truly believe that general vision of our hotel left on the positive note, and also we are pleased to inform that your breakfast buffet evaluation was taken into consideration and appropriate actions already took place. Choice of dishes served at the breakfast buffet was enlarged and improved.

Looking forward to welcome You and Your friends back again at the CITYHOTEL! Also, please be reminded that starting February 2014 many interesting and beneficial offers will take place at our hotel. Do not forget to use one, or all, of them!

Sincerely Yours,
CITYHOTEL Team

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Reviewed November 6, 2013

The rooms are not spacious, but the hotel is everything we needed it to be. Nice wooden decor, convenient location, helpful staff. This was the perfect choice for my husband and I to spend two days on our way to a business trip. We were able to walk to everything we wanted to see during the day, and then take a cab to everywhere we wanted to dance at night. Plus complimentary breakfast.

  • Stayed: November 2013, traveled as a couple
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Thank Cherish_Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illias_Balbert, Director of Sales at CityHotel, responded to this reviewResponded January 12, 2014

Dear Mrs. Cherish_Travel,

Greetings from CITYHOTEL Kiev!

CITYHOTEL Team is extremely thankful for Your commentaries and evaluations of our service, and the hotel overall. On the other hand, we are pleased to inform that starting February many interesting offers and deals of the CITYHOTEL will be on the run for all our guests.

Looking forward to welcome You back again and provide best service with the excellent traditions of true hospitality.

Sincerely Yours,
CITYHOTEL Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about CityHotel

Address: Khmelnytskoho Bohdana vul. 56 A, Kiev 01030, Ukraine
Phone Number:
Location: Ukraine > Kiev
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites
Hotel Style:
Ranked #19 of 111 Hotels in Kiev
Price Range: $135 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — CityHotel 4*
Number of rooms: 87
Official Description (provided by the hotel):
CITYHOTEL is situated in business, historical and diplomatic center of Kiev. The hotel offers 87 comfortable rooms with LED-TV, ergonomic workspace, Wi-Fi and direct local/international telephone connection in each room. All rooms are equipped with air conditioning system, mini-bars and mini-safes. CITYHOTEL - is a part of business lifestyle, modern technologies, fast and excellent service and reasonable prices. CITYHOTEL - is a restrained style along with elegance and comfort, functional design, individuality and refinement, cozy atmosphere and high class service. ... more   less 
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