I do not share the mania of positiveness of the other reviewers.
The rack rate at this hotel is cheaper than many others in Kiev. Like almost everything in Ukraine, it's undeservedly expensive but competitive with others. The rooms are relatively small with too much furniture in a brown kitsch faux-French style so beloved by many further east of the EU. I do not know why Eastern European hotels think all this looks nice. It looks old fashioned, fussy and dull. The room also has other issues - those terrible card keys that cut off the power to the room when it is unoccupied - you have to keep putting your laptop in hibernate. There's no hand held shower head to wash your hair with and not enough power sockets next to the desk. The Internet is fine generally but variable some days. I could only occassionally get it to support streaming.
One thing which could be seriously improved is the restaurant. The dinner choices are quite poor and the service is very slow. The staff are smiling and polite but it is all let down by the inattentive service. Sometimes there seemed to be no-one there. Some items are not on the menu - offering imported beer but Ukrainian beer is actually available if you ask. The breakfast is quite good but can be variable depending on the day and the time. Service is quite slow there too. One always have to keep asking for more coffee. I'd like to see the staff asking if there is anything you need or refilling the coffee automatically or even coffee pots on the table. I also do not like my boiled eggs cold. A variety of egg dishes could easily be cooked to order. Getting to this hotel is not bad as it's a short walk to the metro. The area is residential and I found there were few restaurants in the immediate (5 minutes) vicinity of the hotel - you have to walk at least 10-15 minutes to find something - there's a few at Kontraktor Ploscha. The price of the minibar is ludicrous - there's a shop over the other side of the road which sells beer, wine (terrible selection) and snacks. There's a better supermarket on the corner further up towards Kontraktor Ploscha which has a better selection.
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