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All reviews slow elevator great boutique opera house great hotel welcome drink glass wall door man heated floors small hotel nice design rooftop restaurant perfect location walking distance i highly recommend this hotel golden gate excellent stay hotel is centrally located
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Reviewed February 1, 2019

Very good location, nice staff (by the way I can write, incredibly pretty women at the reception desk) tasty food, care for the safety and comfort of hotel guests,this is undoubtedly the advantages of the "11 Mirrors" hotel.Piotr (EPWA)

Room tip: Spacious room with a view of Kiev
Date of stay: February 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank Navigator32348511444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kateryna_Krykun, Guest Relations Manager at 11 Mirrors Design Hotel, responded to this reviewResponded February 5, 2019

Dear Piotr,

Thank you so much for sharing your beautiful memories regarding your recent stay at 11 Mirrors Design Hotel here on TripAdvisor.com.

We are delighted to know that you had a wonderful time with us enjoying the hotel’s central location and delicious food served in our 11 Mirrors Rooftop Restaurant & a World Class Bar.

Especially we are grateful to read your compliments regarding our nice and “incredibly pretty” staff since we always strive to do all our best to create comfortable and memorable atmosphere for all our guests.

Once again, we sincerely thank you for your kind feedback and we will be honored to accommodate you again here with us at 11 Mirrors Design Hotel during your next visit to Kyiv.

Kind regards,
Kateryna Krykun
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2019

Centrally located, excellent rooms (bathrooms have heated floors) with extremely comfortable beds. We had breakfast in bed everyday which worked out at £1.50 per day for both of us. If you have breakfast included you can have this in bed and just pay the service charge (£1.50). Breakfast was delicious.

The service here is second to none. Girls on reception were extremely helpful. I was stupid enough to leave my backpack on the bus from the airport to Kiev. They managed to track it down, and arranged a taxi to meet the bus at a stop, This sounds like a simple arrangement, but there were 10 busses in circulation and I didn't know which one we were on! It took reception around an hour to locate the bag.

I'd personally like to thank the girls that helped me, unfortunately I have lost the list o their names, but they know who they are.

I will certainly stay again next time I visit Kiev.

Date of stay: January 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Service
Thank Martin123100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kateryna_Krykun, Guest Relations Manager at 11 Mirrors Design Hotel, responded to this reviewResponded January 29, 2019

Dear Martin,

On behalf of our team, we would like to thank you for taking the time to share your warm impressions following recent visit to 11 Mirrors Design Hotel here on TripAdvisor.com.

We sincerely delighted to know that you had a good time while staying with us enjoying the hotel’s convenient central location, our excellent rooms and comfortable bathroom with its heated floor, our delicious breakfast.

As well, it is very kind of you to mention our extremely helpful staff in your review. We are incredibly lucky to have a team of professionals, who always strive to provide our guests with an exceptional hospitality and top-notch services, and when our guests need a prompt assistance, we are always happy to find a way to deliver it. Thank you for letting us know that our help in your specific situation was appreciated as it is very rewarding to know. Please be assured your compliments have been already shared with our entire team.

Once again thank you for your positive feedback and we are looking forward to your return on your next trip to our beautiful city.

Kind regards,
Kateryna Krykun
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2019

One of the best hotels in Kiev, exceptional service and product, elegant and professional staff.Elegant Design, great location in the city center, easy check in and checkout, well trained hospitality team

Date of stay: January 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
Thank Ahmad_Taher1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kateryna_Krykun, Guest Relations Manager at 11 Mirrors Design Hotel, responded to this reviewResponded January 22, 2019

Dear Ahmad Taher,

Thank you for sharing your 11 Mirrors Design Hotel’s experience here on TripAdvisor.com as it is such a joy to read it and to know what a nice time you had during your recent stay with us.

We are sincerely pleased to hear that our professional and well-trained team made so positive impact on you since we are always striving to provide our guests with the exceptional service and unique hospitality. As well, it is so nice to find out that you loved our great central location and we hope you were able to explore nearby sightseeings of our beautiful Kyiv.

We are sending you our best wishes from our snowy charming city and looking forward to welcoming you again here with us at 11Mirrors Design Hotel.

Kind regards,
Kateryna Krykun
Hospitality Manager

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Reviewed January 18, 2019

Visited a week before Christmas, and found the decorations in the foyer adorable! Staff were all super helpful whenever we had any questions, the room was amazing (especially the shower!) and the restaurant was great, too - we had dinner there one night, as well as breakfasts every morning, and everything was perfect. Would love to come back!

Date of stay: December 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank beforeiwasnotawitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kateryna_Krykun, Guest Relations Manager at 11 Mirrors Design Hotel, responded to this reviewResponded February 7, 2019

Dear Beforeiwasnotawitch,

Thank you very much for these wonderful words in address of 11 Mirrors Design Hotel shared here with TripAdvisor community.

It is fascinating to know that everything was perfect during your stay with us enjoying the hotel's amazing rooms with its comfortable amenities, our delicious dinner and breakfast served in our stylish 11 Mirrors Rooftop Restaurant & a World Class Bar. As well, it is very kind of you to highlight our Christmas decorations in your review, since we do our best to ensure that every guest feels this festive mood and has a memorable time with us. Your positive comments regarding our super helpful staff are very valuable for us as it truly motivates to continue creating new unique experiences for our guests.

Once again, thank you for your warm feedback and it will be our absolute pleasure to welcome you back at 11 Mirrors Design Hotel in the nearest future.

Kind regards,
Kateryna Krykun
Hospitality Manager

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Reviewed January 15, 2019

The 11 Mirrors is a beautiful hotel-- hip, unique, and stylish without seeming like they're forcing it or being tacky. It also has a stellar location.

The rooms are very sleek and modern-- yet without sacrificing comfort and functionality. The bed and pillows were great, and, my bed faced the floor to ceiling, wall-to-wall window with a spectacular view of the city and cathedral.

The staff is excellent. They were always smiling, and eager and enthusiastic to help. Great command of English as well. (Special shout-out to Constantin, who is a great face of the hotel as we enter and exit-- always smiling, always friendly).

Oh, and the breakfast is tasty too!

Thank you for a great stay.

Date of stay: November 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank go12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kateryna_Krykun, Guest Relations Manager at 11 Mirrors Design Hotel, responded to this reviewResponded January 16, 2019

Dear Go12345,

It is so heartwarming for us to receive such commendations from our guests. Thank you for sharing your wonderful 11 Mirrors Design Hotel‘s experience here on TripAdvisor.com.

We are excited to read that you loved so many aspects of your stay at our stylish, unique hotel: the stellar location, which is very convenient for exploring our beautiful city; our sleek and modern rooms with its comfortable amenities; delicious breakfast served in our newly opened 11 Mirrors Rooftop Restaurant & a World Class Bar. As well, it is very kind of you to mention our helpful and friendly staff in your review, who diligently work to make every guest’s stay memorable. Please be assured your compliments have been already shared with our entire team, especially Constantin, and they were truly delighted to learn that you had such a great experience with us.

Once again thank you for your kind words of appreciation and we are looking forward to welcome you back soon.

Kind regards,
Kateryna Krykun
Hospitality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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