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“700 m to olympic stadium?”
Review of Ramada Encore Kiev

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Ramada Encore Kiev
Ranked #15 of 111 Hotels in Kiev
Certificate of Excellence
Reviewed June 24, 2012

Me and my friend visit Kiev and this hotel at Uefa euro 12, the hotel had been open only for 12 days. We booked a room with non smoke and 2 single beds, it was quuensize beds, but very very hard to sleep on. They didn't have Liquor license til the day we left, now they have, but very cheap beer. The hotel is new and fresh and nice staff. We were the first to stay at our room and everything was very clean, very nice AC. The toilet could not flush down the paper. Cleaning every day and 1 bottle of water a day for free. We got the feeling that the hotel was not fully build, for example the bar outside was not completed and the staff didn't have any routines in the restaurant and the bar, the food was very bad, the burger tasted like tunafish, the breakfast was finish with 30 minutes to close and you had to ask them to fill it up. Good and fast wifi in the room.

The distance to the city is about 12 km, not 700 m, that we booked to hotel for. No metro and you had to take a taxi both ways for about 140 ukrainian money oneway.

The best things in kiev is all the beautiful girls.


Stayed: June 2012, traveled with friends
Thank Patqve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 1, 2012

May I take this opportunity to apologize for not meeting your expectations during your stay at The Ramada Encore Kiev. We appreciate you taking the time to share your experience.

I truly value your feedback, and hope you will give us another chance to show you the true level of service our hotel is capable of. I would very much appreciate the opportunity to discuss your recent experiences in person by calling the hotel and asking to speak with me personally or please send me your contact details where I would be more than happy to call you.

Once Again thank you for your time.
With warm regards,
Irantha Duwage

General Manager
Ramada Encore Kiev
duwage@encorekiev.com

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161 - 167 of 379 reviews

Reviewed June 22, 2012

Awful hotel, clearly still in a state of construction. Ceilings have yet to be installed, lifts not working, the food menu sparse, and the front desk staff incompetent. There are burly security men with ear-pieces outnumbering actual staff. Air-conditioning non-functioning in rooms, TVs non-functioning, and if you think it's 'close to to the centre of Kiev', forget it. It's a 30 minute car journey at best.
Steer well clear.

Room Tip: Avoid all rooms. Just avoid this hotel at all costs.
  • Stayed: June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank TVRav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 30, 2012

Thank you for taking the time to write about your recent stay with us, I am so very sorry and disappointed to hear that we did not provide you with the high level of guest satisfaction we are known from the first day of our opening. We have shared your review with our staff and they are very sorry to see that you are disappointed.
I could personally assure you that our hotel is completed and fully functional. We are located 12 kilometers from the city center. Journey to city center will take around 12- 15 minutes in a weekday and less time in weekend. If you take our free shuttle service you can be in the city center within 20 minutes. This service is available every hour and it’s free of charge to all Ramada encore Kiev guest. I hope you have enjoyed this added facility during your stay. Secondly im sorry that you felt we haven’t install the ceiling, there is no ceiling as our design is an open ceiling in all public areas. We are new generation of hotels and I am truly sorry that you felt, we are under construction. As you mentioned we did indeed had all our 4 elevators out of service for 20 minutes since we open the hotel, this is due to local fire inspection. This is extremely unusual occurrence, for which I apologies profusely. I am so sorry to hear that the air conditioning and TV non-functioning caused you such inconvenience. I have spoken to the maintenance team to investigate the issues. However I can guarantee you that all our brand new centralized Air-conditioning units as well as the 40inch HD smart TV’s are fully functioning.
We are extremely concerned about the impression you have formulated of our hotel and would very much appreciate the opportunity to discuss your recent experiences in person by calling the hotel and asking to speak with me personally or please send me your contact details where I would be more than happy to call you.

Once Again thank you for your time.
With warm regards,
Irantha Duwage

General Manager
Ramada Encore Kiev
duwage@encorekiev.com

Hotel – 0038 044 205 1515
Mobile - 0038 067 548 31 10

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Reviewed 3 weeks ago via mobile
Google Translation

Stayed: September 2017, traveled on business
Thank Святослав С
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Assistant Front Office Manager at Ramada Encore Kiev, responded to this reviewResponded 3 weeks ago
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Reviewed 5 weeks ago
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  • Stayed: July 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Oksana_290513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2017
Google Translation

  • Stayed: August 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada
Thank Григорий Г
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Angela B, Assistant Front Office Manager at Ramada Encore Kiev, responded to this reviewResponded 4 weeks ago
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Reviewed August 7, 2017
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  • Stayed: March 2017, traveled on business
    • Rooms
    • Cleanliness
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Thank 653tobiash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angela B, Assistant Front Office Manager at Ramada Encore Kiev, responded to this reviewResponded August 17, 2017

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Reviewed July 20, 2017
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  • Stayed: July 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Sergey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Encore Kiev

Address: Stolichnoye hwy, 103, Kiev 03131, Ukraine
Phone Number:
Location: Ukraine > Kiev
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #15 of 111 Hotels in Kiev
Price Range: $88 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ramada Encore Kiev 4*
Number of rooms: 264
Official Description (provided by the hotel):
Ramada Encore Kiev hotel is located in the modern 20-storey building in 15 minutes from the hustle and bustle of the Kiev city centre on the right bank of the Dnepr River. Borispol International Airport is about 35 km and 30 minutes by car. A free shuttle service (according to the schedule) is available to guests from and to Borispol Airport and the city centre.There are 264 hotel bedrooms and 58 long stay apartments at your service in the hotel.The hotel’s Conference Centre covers more than 2,000 sqm with 13 different conference rooms.Ramada Encore Kiev offers you an avant-garde restaurant DK Restaurant, The Windows and The Hub restaurants, also 2 comfortable and relaxing bars.All hotel guests have free access to the services of two fully equipped gyms.The key features of the hotel as bright and fresh colours of walls, the wooden floors, large windows for maximum light and air, the fabulous bathrooms made of glass walls including vanity; and the Hub is the place where you can work, eat, relax, communicate with your colleagues and friends with the cup of coffee or glass of wine – offer a refreshing and vibrant environment to enjoy, entice, entertain and enthrall. ... more   less 
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