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“Friendly” 4 of 5 bubbles
Review of President Hotel

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President Hotel
Ranked #28 of 115 Hotels in Kiev
Ramsgate, United Kingdom
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Friendly”
4 of 5 bubbles Reviewed June 9, 2013

The President Hotel, has changed since I last stayed there some years ago. The staff were all welcoming and friendly, rooms were better than I remember them, better facilities and more modern. The hotel has 10 floors, I was on the 8th. It has fine city views and is within walking distance to the Olympic Stadium and a couple of Metro stations. The food was great better than many "Western" hotels. Seemed to be reasonably placed although only had limited time to see this. Would recommend this hotel anyway......

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bellum S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
President_Hotel_Kiev, Head of Reservation Department at President Hotel, responded to this review, June 28, 2013
Dear Mr. Bellum,
It was a great pleasure for us to have you back and hear that you have noticed and liked all the renovations we have made since your last stay. Thank you for recognizing our colleagues for friendliness and being welcoming, they always try to make you feel home and safe. We constantly strive for improving our services and amenities, and it is of great pleasure when our repeat guests recognize us for this. Your recommendation of our property to the rest of the TripAdvisor community is very important to us and we would love to have you back with us for any occasion you might have!
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329 reviews from our community

Traveler rating
    45
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    93
    21
    20
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Boston, Massachusetts
Level Contributor
121 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed June 7, 2013

I could be victim to overly high expectations, but I had been informed that this was the very top hotel in Kiev, which, upon arrival, wasn't quite accurate. I suspect that it was quite elite at one point, but most likely some of the top international chains have taken that place.
That being said, it was not bad, and the restaurant in the hotel had delicious food (yes, including chicken Kiev, sorry for being a bad tourist).
It is well located and I would say still a good hotel, generally speaking, but a smaller room and the wifi was spotty at best, which caused me some problems for meetings with colleagues in my office.
English is really, really hit and miss (and outside of the hotel it's mostly miss), and I was again a bit coloured by one of the staff "directing" me to a print shop that I needed to go, that was "very close" and "just around the corner." In reality, it was a 15-20 minute walk away, and if I were not able to read Cyrillic or know basic Slavic words (counting numbers), I would have been completely lost for a lot longer; while I was lost it started to rain heavily thereby making me more angry.
That aside, it is close to some beautiful churches and the river as well.

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Graham E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
President_Hotel_Kiev, Head of Reservation Department at President Hotel, responded to this review, June 28, 2013
Dear Graham,
Thank you so much for staying with us and leaving valuable feedback regarding your stay, we hope you really enjoyed it. President Hotel would definitely be the very top four-star property in Kyiv with a very professional and experienced management team that constantly works on ensuring complete customer satisfaction and highest levels of service delivered. We want to thank you for recognizing the work of our restaurant chef who frequently surprises us with traditional dishes of European, Mediterranean and national cuisine; needless to say his menu is seasonal and always has something new to offer. I am very sorry to hear that one of our employees was imprudent in giving exact directions to one of our international guests. We will make sure all front desk employees will be notified of this issue and everyone will act more professional next time. Please, also do not hesitate to refer to our concierge or front desk with any printing or alike needs that you can easily be assisted with in our business center. We would love to have you back, Graham, for any purpose that might bring you to Kyiv, and we would be really excited to surprise you with some of the new dishes from our chef.
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Frisco, Colorado
Level Contributor
155 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed May 30, 2013

Stayed here on tour and was very pleased. Room was comfortable, and the hotel sits on a hill, so there was a pretty view of the city. Walking distance from places to eat. The complementary breakfast buffet was comprehensive and excellent, with first-class wait service. Would not hesitate to stay here again.

Room Tip: Get a room with a view looking over the city, so higher floors would be advisable.
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  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DrDeut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
President_Hotel_Kiev, Head of Reservation Department at President Hotel, responded to this review, June 28, 2013
Dear Dr. Deut,
Thank you so much for taking your time to put some positive feedback about our hotel. We are very pleased to hear that you have enjoyed your stay and the services our employees provided, as this motivates us to improve our performance on a daily basis to make every guest happy. I hope you had enough time to explore the city and all its beautiful nature when you stayed with us this spring. We would love to have you and your family back for any occasion and our team will do our best to make you feel like home on your next visit to Kiev.
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Helsinki
Level Contributor
119 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed May 20, 2013

I was attending a conference, and WiFi is ESSENTIAL. Wi-Fi however didn't work properly in the room, and the staff wasn't very interested in helping me out. This is a huge minus point for an 4* hotel that promise it. For the rest, the overall look is a bit soviet-retro (but in a positive way, with style, at least I liked it), the rooms were clean and big enough, breakfast was ok (lots of stuff, but quality-wise not super), the staff was very well trained. The bar was open late (!) and the breakfast room was way aside and a bit difficult to find. The room cleaning, didn't really fix my bed propetly (!) Overall, I was expecting better.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank dannythyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
President_Hotel_Kiev, Head of Reservation Department at President Hotel, responded to this review, June 28, 2013
Dear Guest,
Thank you so much for staying with us and sharing your honest feedback. I would like to sincerely apologize for any inconvenience caused by the Wi-Fi connectivity issues at your room. At the time of your stay we were replacing our routers to ensure unbreakable connection throughout the property and some of the rooms happened to experience connectivity issues until everything was set. I hope that nevertheless you have enjoyed your stay and your time being in Kiev and we would love to have you back for your next visit to make sure we exceed your expectation and leave a more positive impression.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
96 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

I spent 3 nights there for a conference and really eveything is perfect ! Rooms are very clean, breakfast is great, staff is helpful and nice . Location is close to the center. I had room service the first night as I got there quite late and it was very good .

Really a very good place to stay !!

  • Stayed May 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Londra_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
President_Hotel_Kiev, Head of Reservation Department at President Hotel, responded to this review, June 28, 2013
Dear Guest,
It is a great pleasure to hear how much you have enjoyed your stay! It challenges our employees to work harder in order to exceed your expectations and make you a loyal and happy guest. We would be really excited to have you back during your next visit in Kiev to help you explore some of the most popular places of interest and beautiful nature of out city.
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Russia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 13, 2013

Stayed in this lovely accommodation for just few days and loved it. It is really an enchanting place that can make anyone crazy. Exterior as well as interior of the building both are equally impressive. Furnishings looked modern and clean. Services of staff are impeccable. All the team members were very polite and very friendly. They helped us a lot. Rooms are very beautiful and food was fantastic. Highly recommended.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
President_Hotel_Kiev, Head of Reservation Department at President Hotel, responded to this review, June 28, 2013
Dear Guest,
Thank you so much for sharing your positive feedback! We feel proud when guests recognize our employees for their positive attitude and services they provide, yet it gives them motivation to make every guest feel special and try to exceed their expectations for service at a four star property. We highly appreciate your recommendation of President Hotel and would love to have you and your family back as repeat guests at our property.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed May 7, 2013

Large spacious hotel which was newly decorated and was more like a UK 5 star standard in appearance and facilities. Rooms were comfy and clean. English wasn't widely spoken but those who did were extremely helpful. Especially Sergiy who helped translate with the police! Breakfast is varied and plentiful. We ate several times in the restaurant/lobby bar and the food is delicous. Our only frustration was the service in the lobby bar whether it be food or drink. Staff are extremely slow to approach, bring menus, drinks sit on the bar waiting to be delivered - you get the point. In contrast to this, waiting staff in the restaurant whisked away plates and cups before we had finished with them! Maybe the hotel management could do with standardising the level of service between the two areas and doing some customer service training. If they sorted this and improved the service in the food areas on a consistent basis, we would have scored it 5/5. Point to note - no problem for us but the hotel is at the top of a small hill and if planning on walking anywhere, be prepared for a few sets of steps. Otherwise, a very nice stay indeed and would recommend.

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank andrea26shelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
President_Hotel_Kiev, Head of Reservation Department at President Hotel, responded to this review, June 28, 2013
Dear Guest,
Thank you so much for your detailed review! Pointing out our strengths and weaknesses is very important for us in finding areas of improvement and giving room for progress. Your service observations will be accounted for and addressed to our food & beverage department. Thus I can assure you this issue will be eliminated by your next visit in Kyiv. I honestly hope that you have not encountered any other unpleasant issues during your visit in Kiev. On the other hand, we are much thrilled that you have noticed and liked all the renovations the hotel undergone, as it was our goal to reach the standards of a five star property in appearance of our rooms and facilities. We appreciate your recommendation of President Hotel and would love to have you back in near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about President Hotel

Property: President Hotel
Address: Hospitalna vul. 12, Kiev 01601, Ukraine
Location: Ukraine > Kiev
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 115 Hotels in Kiev
Price Range (Based on Average Rates): $$
Hotel Class:4 star — President Hotel 4*
Number of rooms: 221
Official Description (provided by the hotel):
The 4 star President Hotel is located in the city centre, on a picturesque hill, just 7 minutes walk from Khreschatik street, the main street of Kiev, 5 minutes from Olmpiysky stadium, Sports Palace, Central Synagogue. President Hotel offers comfortable rooms, Wellness Centre, multifunctional conference halls and several restaurants and two banquet halls. President Hotel offers 221 guest rooms:• 195 Executive Single/DoubleTwin Rooms (22 sq.m);• 20 Junior Suites (38 sq.m);• 5 Suites (60 sq.m);• 1 Apartment (82 sq.m). Room amenities include:- desk and working area;- luggage table;- minibar;- two line telephone;- non-allergic bed linen and pillows;- bottled water;- European-style bedding;- ergonomic desk chairs;- individual climate control system;- in-room safety-deposit box;- LCD TVsets with satellite television and interactive TV;- electronic room key;- black-out curtains;- robes & slippers;- hairdryer;- tea and coffee making facilities. ... more   less 
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