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“service not worth of 5* - not worth of money you pay!”

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Fairmont Grand Hotel Kyiv
Ranked #6 of 112 Hotels in Kiev
Certificate of Excellence
Reviewed June 28, 2013

"The devil is in the details"- if you stay and pay for 5* you should get it!

good:
-bed, pillows, room- hotel design, beautiful bathroom
-breakfast
-location (old part of city)

bad:
- on 9th floor no WiFi at all!!!! Ask to fix it and I was propose to change floor, it was unconvinient for me as i already was unpacked and my room level was delux didn't want to get lower one!
- one could find his room at 3pm without cleanup
-good breakfast - but they fond of goat chees! they put in mostly in every dish(((
-good rooms- but windows don't protect from outside traffic noise and bridge construction
- no soap, no iron, no bath foam- after request you could find them of course
- wine bar- with cheap australian wine (11 usd per bottle in Australia) In hotel - 13 usd per glass
- don't visit beauty saloon- terrible hairdresser-he burns my hair and skin, use oldschool hairdryer.
-unhelpful concierge- asked him to find for me another beauty saloon he proposed to use google LOL!!!!

Not 5* service- sorry guys!!!

  • Stayed: June 2013, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Barsukolga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 - 277 of 546 reviews

Reviewed June 27, 2013

We had a great stay in the Fairmont Grand Hotel. The room was spacious and luxurious with a huge bathroom that had a large bathtub, a seperate shower and seperate toilet. The kingsize bed was comfortable and we found coffee/the making facilities and furthermore there were fresh fruits and a few bottles of water free of charge in the room every day. The staff was extremely helpful and service minded. In the evening, the room was made ready for the night, meaning the bed opened, slippers ready, curtains closed and lights on. On TV you could overlook your room-account and there was a personal messageboard. The breakfast buffet was very good. The bar was also spacious with very comfortable seats and sofa's, there was live music one evening which was good, but the volume could have been a little lower.... One more thing, we had diner in the hotels' restaurant and that was suberb. We had an exquisite six course meal, excellent.
The only minor is the current (june 2013) construction site next to the hotel during our stay, the work went on day and night.... It seems the work is planned to be ready within the next 3 months....Allthough the location is a little outside the direct city center, within 5 minutes walk the cable car takes you to the city center, very convenient. All in all, I would definately stay here again if I would need to travel to Kyiv again.

Room Tip: currently in front of the hotel, there are some constructionworks going on, you might mention to hav...
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  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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Thank wikidutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Front Office Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded July 30, 2013

Dear wikidutch,

I would like to thank you for taking the time to leave your great comments about your experience here at Fairmont Grand Hotel Kyiv. Your detailed descriptions you have shared with the Tripadvisor community are much appreciated.

We look forward to welcoming you back int he future.

Kindest Regards

James Taylor
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 25, 2013

The rooms were huge. The service by the staff was excellent.

The only draw back is the construction work going on the road. But the property is too good. Value for money.
The bar has a very relaxed setting.

Very close to the hotel you have restaurants serving various cuisines. A great location.

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank k s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Front Office Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded July 30, 2013

Dear k s,

Warm greetings from Fairmont Grand Hotel Kyiv,

Thank you for sharing your comments, your feedback and satisfaction is excellent to hear. I do apologize for the outside inconvenience you experienced from the city works.

Kindest Regards

James Taylor
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

I usually stay in the InterContinental but decided to try something new. The Fairmont is simply not in the same class as the IC. The staff were all very helpful but it just doesn't have the same feel. The quality of the room furnishings was not as high and the A/C didn't work well. There are four elevators but you need to press three buttons to call them all. The wood paneling in the elevators looked and felt like plastic.The Business Center didn't have a scanner and the printer didn't work. The Concierge suggested I email him what I wanted printed. I did and it was brought up to my room. Helpful staff but lack of attention to managerial detail.

Room Tip: Ask for a room facing the city, at least until the road construction is finsihed
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  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank YS-NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Front Office Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded June 20, 2013

Dear YankelShmiel,

I would like to thank you for taking the time to share your comments with the Tripadvisor community.

I do apologize for the inconveniences in the business centre of the hotel, however your appreciation of the staff is great to hear.

If you would like to share any further feedback with myself, please contact me at james.taylor@fairmont.com.

Warmest Regards from Kyiv

James Taylor
Front Office Manager

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Reviewed June 11, 2013 via mobile

The hotel is located on the river bank. Which is a hive of building construction as a new road is being built. Really ruins the whole feel of the hotel which you think is around 10 years old but is actually new. I say this purely due to the decor of the bar and restaurant. The rooms are very well decorated and the bed was very comfortable. You need to walk up the hill or take the funicular if you wish to see the sights of Kiev.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
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    • Service
Thank Red2Bry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Front Office Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded June 12, 2013

Dear Red2Bry,

Warm regards from Fairmont Grand Hotel Kyiv,

Thank you for sharing your comments with the Tripadvisor community. Unfortunately the construction is a government project but will be finalised very soon with the first part already open.

We are glad to hear that you enjoyed the rooms product and we were happy to host you whilst in residence in Kyiv,

Kindest Regards

James Taylor
Front Office Manager

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Reviewed June 9, 2013

We booked the Summer special on their website (two nights for the price of one). When we got to the hotel we were upgraded to a very nice large room with two huge Queen beds and a bathroom to match it. The room was already available at 9 in the morning and at the executive floor we got served breakfast without any extra charge. Excellent service for restaurant advice and reservation. Not to forget the joy of the free cocktail hour in the executive lounge. In short, we got excellent value for our money. And the service from the ladies on the executive floor deserves a special mention.

Room Tip: Any on the executive floors
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Stayed: May 2013, traveled with friends
Thank DutchLion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Front Office Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded June 12, 2013

Dear DutchLion,

Greetings from Fairmont Grand Hotel Kyiv,

It is great to share in your memories of your stay in Kyiv, the Fairmont Gold Team on the executive floor are excited to read your comments and it provide great motivation.

We look forward to providing further memorable stays here at Fairmont Grand Hotel Kyiv.

Warmest Regards

James Taylor
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2013 via mobile

Usually i m stayin at the InterConti in kiev, however there were no rooms available- so i took the decision to stay a the fairmont. What a mistake...
Location wise it is in the middle of a construction zone! Noisy and dirty!

Service on the restaurant and bar extremly poor. No attention, no appreciation. Im used to much better service in other 5 star hotels. Not sure i can consider the fairmont as a 5 star hotel anyway.

  • Stayed: May 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Thank Traveld55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Front Office Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded June 12, 2013

Dear Traveld55,

Warm greetings from Fairmont Grand Hotel Kyiv,

Thank you for sharing your comments, all feedback is constructive. I kindly ask if you could take the time to contact myself at james.taylor@fairmont.com to provide further insights and detail of the restaurant & bar service you experienced.

Kindest Regards

James Taylor
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Grand Hotel Kyiv

Address: Naberezhno-Khreschatytska vul. 1, Kiev 04070, Ukraine
Location: Ukraine > Kiev
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #6 of 112 Hotels in Kiev
Price Range: $260 - $477 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont Grand Hotel Kyiv 5*
Number of rooms: 258
Official Description (provided by the hotel):
The five-star Fairmont Grand Hotel Kyiv is located in the heart of the city’s historic Podil district, where every turn reveals unrivalled views of the Dnipro River, the golden domes of surrounding cathedrals, and countless world-famous architectural landmarks. The hotel features 258 guest rooms, each exceeding 42m2. Hotel also features a restaurant, a lobby champagne bar, a fitness room, swimming pool, spa zone, and the underground parking. There are 12 rooms for conference services at the hotel, from 20 m² up to 460 m², including a luxurious Atrium and the biggest in the city ballroom for grand events. Guest room amenities and features• Air-conditioning with individualclimate control• Pillow-top mattresses, 300-thread-countlinens, down-filled pillows and duvets• Plush bathrobes• Exclusive Le Labo Rose 31 bathroom amenities• 42" LCD HDTV with media-connectivity panel• On-demand video system• High-speed Internet (including wireless)• Desk and telephone with voice mail• Laptop safe• Сoffee maker, kettle and refreshment centre• Hair-dryer• Garment bags ... more   less 
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