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Fairmont Grand Hotel Kyiv
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Reviews (569)
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Reviewed November 20, 2012 via mobile

I recently stayed in Kiev at the new Fairmont Grand. It is owned by the same company as the owners of the Intercontinental Hotel in Kiev.

As you'd expect the rooms are excellent with wonderful bathrooms, free coffee (an Illy espresso machine) in the room and complimentary water for each room.

The positives

+ Huge standard rooms. Very comfortable bed and excellent wardrobe space incl. free suit covers

+ Bathrooms are amazing. Separate shower and bath units and very nice bathroom
amenities.

+ Staff are excellently trained and very customer focused which is untypical of Kiev

+ Breakfast is worth paying extra for. They vary the buffet day by day and the selection is one of the best I have seen

The Negatives

- As with all decent Kiev hotels, they price to market so it is extremely expensive. Equivalent rooms in cities like Budapest, Prague or Warsaw would 25-30% cheaper

- Don't use the bars or restaurants. They are priced to the local oligarch market who want to show off their newly (stolen) wealth.

- Room service is good but overpriced.

- Wifi does not work in all rooms because the signal is not strong enough

Overall, if someone else is paying, it's a very nice property. I would not pay out of my own pocket.

  • Stayed: November 2012
    • Value
    • Location
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Thank Ravenna2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded November 28, 2012

Dear Ravenna2006

Greetings from Fairmont Grand Hotel Kyiv!

Thank you for sharing your comment on the Trip Advisor e-community.

On behalf of the whole team, I would like to thank you for the wonderful comments. We have also taken note about your feedback on pricing and internet connection, please do rest assured that we are concerned by this and we will be looking at it.

As a 5* Hotel it is always very difficult for us to compete in term of pricing with local near-by restaurants however rest assured that our Food & Beverage offers are as attractive as possible for our valued guests.

We are all looking forward to welcoming you back in Kyiv!


Best regards,


Fabien Gastinel
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2012

The location is good, relative easy to reach by car. Rooms are excellent while the airconditioning is rather noisy. The gym is somewhat small and not too well equiped. Very limited wine choice (two bottled red in the main restaurant) and the red wines came luke warm each time. The staff is very young and does its best while sometimes the lack of experience is disturbing (in the restaruant sometimes theyt serve women first sometimes just simply from left to right)

  • Stayed: November 2012, traveled on business
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Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded November 28, 2012

Dear Peter S,

Greetings from Fairmont Grand Hotel Kyiv!

On behalf of the whole team, I would like to thank you for the comments.

Feedback is always a source of motivation for our employees and we are very thankful that you have shared your positive and constructive experiences.

Please rest assured that it has been shared with respective departments and actions will be taken in order to improve in those areas.

We are all looking forward to welcomeing you back to Kyiv!

Best regards,


Fabien Gastinel
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 18, 2012

Travelling to Kyiv for the first time i choose Fairmont Grand Hotel, I was pleasantly surprized by convenient location, the level of service, skilled personnel, as well as veriety and quality of food. Gold floor is absolutely deserving extra payment. Special thanks to the Golden team. I would suggest you to book 11th or 12th floor.

Room Tip: City and river views are perfect
  • Stayed: November 2012, traveled with friends
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Thank Marina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded November 28, 2012

Dear Marina K,

Greetings from Fairmont Grand Hotel Kyiv!

We are very proud to read your comment and we have shared it with our team. Thank you for posting your review as it will only keeps us motivated in creating unique experiences for our guests.

Your comments about the food quality and Fairmont Gold Team were shared individually with respective employees.

Once again, thank you for your feedback.

We are all looking forward to welcoming you back to your new home away from home in the city of Kyiv.

Best regards,


Fabien Gastinel
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2012

It was my very first time in Kiev and I did not know what to expect. The location and the staff of the hotel made it unforgettable and I did not want to leave however I had to get back to work to make more money so I can return to this beautiful hotel to stay once again. The doorman knew my name only after 1 day which is a very rare quality in hotels nowadays! Concierge was extremely helpful with where to go and what to do, front desk was fast and efficient. From my pick up till the drop off to the airport there is no single moment where I felt unwelcomed. Two thumps up to everybody in Fairmont Kiev and keep up the great work! This is a must stay property if you are travelling to this city!

Room Tip: Deluxe Room with Dnipro river view
  • Stayed: October 2012, traveled solo
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Thank Kerem S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontKyiv, Manager at Fairmont Grand Hotel Kyiv, responded to this reviewResponded November 28, 2012

Dear Karem S,

Greetings from Fairmont Grand Hotel Kyiv!

On behalf of the whole team, I would like to thank you for the wonderful comments.

Feedback is always a source of motivation for our employees and we are very thankful that you have shared your positive experience.

We are all looking forward to welcoming you back to your new home away from home in the city of Kyiv.

Best regards,


Fabien Gastinel
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 14, 2012

The Hotel is excellent. Starting from the main enter till an any detail of your room. The staff really know their work, everyone try to help you, to tell all you interested in.
The view from our room was breathtaking--old Podol district looks like in the fairytale. Room we had was huge and bed was absolutly KING.
The food in restaurant was unforgettable delicious... but more over all desserts were the masterpiece.
So,-- high profile staff, beautiful luxurious room and design of all hotel, fantastic food-- it is all what Ican tell about our weekend in this Hotel. If you look for place to stay in Kyiv I can recomend you to try Fairmont-- you will never regret.

  • Stayed: November 2012, traveled as a couple
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Thank Veronika A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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