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“Good position, small rooms”

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Balkan Orient Express Hotel
Ranked #62 of 86 Hotels in Belgrade
Thessaloniki, Greece
Level 5 Contributor
88 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Good position, small rooms”
Reviewed November 30, 2013

It has an excellent place nearby the old centre of Belgrade, but the rooms are very small and the bathrooms need renovation. The breakfast decent enough, the stuff rather polite and helpful. If you are staying for a night or two it is a good choice. If you have to stay a little bit longer you should look for another hotel.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Filippos K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan_Mngmt, Front Office Manager at Balkan Orient Express Hotel, responded to this review, December 3, 2013
Dear Mr. Filippos,

Thank you for Your review.
We are glad because our services and staff has been pleasant to you.
Unfortunately, the room where you've stayed is requested and reserved from Your company, as your company requested and paid this room type. We always encourage our guests to write their expectations about room type and other preferences before arrival, either to request it at reception desk upon arrival. At Balkan Hotel we are always thriving to delight our guests and we regret because we haven't been informed about your room preferences, as a room change is the least we could do for you.


Please do accept our invitation for your next visit, as we wish to meet your expectations without any exception.

Warm regards,

Branimir Mladenovic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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167 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 27, 2013 via mobile

Stayed last weekend. Great location, nice staff, good breakfast, rooms small, big bathroom. But fri, sat, sun night parties on until 3am. I was on the 4th floor but it just funnelled up, boom boom bloody boom!!! Reception wasnt bothered as its an income stream. Damn taxis and pick ups papping hooters all night,and noisy shouting revellers outside. If youre going to run a hotel then have some consideration for the hotel guests!!!! Its a HOTEL NOT A DISCO!!!!!!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank George M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan_Mngmt, Guest Relations Manager at Balkan Orient Express Hotel, responded to this review, February 20, 2014
Dear George M,

Thank you for sharing your review

Fortunately, or unfortunately, our restaurants and bars are very busy which, of course, is a sign of popularity and normally contribute hugely to the atmosphere.
I shared your review with the teams and we all send our apologies for this .
I sincerely hope to be able to welcome you back soon so that you can hopefully experience the hotel in a much better way.

With best wishes,

Kaća Purić
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Prague, Czech Republic
Level 5 Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed November 27, 2013 via mobile

All 4 star hotels cost around the same in Belgrade but the quality varies a lot. This one is by far the least appealing with mediocre breakfast, smallest bathroom I have ever seen and slow slow wifi. Try hotels nearby such as Art Hotel and you will feel the difference.

Stayed November 2013, traveled on business
Helpful?
1 Thank H0nya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan_Mngmt, Guest Relations Manager at Balkan Orient Express Hotel, responded to this review, February 19, 2014
Dear H0nya,

Thank you for your review.

I am very sorry that you felt the service was disappointing in parts.
In your case I can see how disappointed you were and we will do our best to improve hotel services.
I know we can do much better. Please be kind enough to reach out to me personally for Your next visit, my e-mail address is kaca.puric@balkanhotel.net

Warm regards

Kaća Purić
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Travelers are raving about these Belgrade hotels

Thessaloniki, Greece
Level 2 Contributor
3 reviews
Reviewed November 23, 2013

The hotel is located in the center of the old town of Belgrade. The room was rather small, but the view from the third floor excellent. Staff friendly. Breakfast very good. Parking space limited, but private parking available nearby. Overall a good choice when visiting Belgrade, especially if you are planning to visit, mainly the center of the city (heavy traffic sometimes during the afternoon).

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DimosD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan_Mngmt, Front Office Manager at Balkan Orient Express Hotel, responded to this review, December 3, 2013
Dear Mr. Dimos,

I would like to thank You for Your review.

We are glad to hear that You have pleasant stay . Also, thank You for Your comments regarding our staff services and the hotel services.

We do our best to make our guests stay nice and memorable.
We are looking to welcome You again at our hotel.

Best regards.

Branimir Mladenovic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chieveley, United Kingdom
Level 4 Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 4, 2013

This hotel is ideally situated to explore Belgrade, you can walk to all the major sites of interest as well as being close to a large number of restaurants and bars.
The room on the fifth floor was comfortable if somewhat dated, and the hand-held shower over the bath was poor. However the view made up for the shortcomings, we could see across the city, taking in the bridges across the Suva and Danube rivers.
The staff on reception, in the bar and around the hotel were helpful and friendly, the snack food in the bar was very good although the breakfast was at best average.
Belgrade is a place to visit, and The Balkan Hotel o good place to stay

Room Tip: Go for the fifth floor and a wonderful view
See more room tips
  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michael j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan_Mngmt, Front Office Manager at Balkan Orient Express Hotel, responded to this review, October 5, 2013
Dear guest,

I will use this opportunity to thank You for Your review. We are glad to hear that You have enjoyed Your staying at Balkan Orient Express Hotel.
We are looking forward to welcome You again.

With best regards,

Branimir Mladenovic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 1, 2013

I stayed at the Hotel Balkan from 9/8/2013 thru 9/23/2013 and can't say enough about it. The front desk staff is among the best I've ever encountered in a hotel. Sandra checked me in and was very helpful and courteous. When I got to my room, Sandra called and asked if I'd like a free upgrade. Amazing! The entire staff of the hotel from the front desk to the maids to the servers made me feel like family and not a guest. Every morning I had breakfast in the café. Milos, Pavle, Filip, Miodrag and Nebojsa were on the spot and memorized my daily routine. Outstanding service, hospitality, and accommodations. The owners should have pride in their staff. They all outdid themselves. By the way, the front desk girls love chocolate so a bar or two of "Milka Alpine Chocolate" goes a long way.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Wayne I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan_Mngmt, Front Office Manager at Balkan Orient Express Hotel, responded to this review, October 5, 2013
Dear Mr. Wayne,

We would like to thank You for Your lovely review.

We are glad to hear that You have pleasant and memorable stay with us.

Thank You again and feel free to contact us directly for any reservation or any further request.

You are more then welcome to be our guest again.

Best regards from the whole Balkan Hotel team.
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London, United Kingdom
Level 3 Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 3, 2013

My first priority in booking a city hotel is the location and this one ticked all the boxes, just by the start of Kneza Michaela, 15 min walk to Kalamegdan Fort and 25 min walk to St Sava in the opposite direction.
Staff friendly. Hotel is good value for money
Hotel is older style but rooms were clean, etc, good selection for breakfast.
Main downfall is size of the rooms, we travelled as a small family, with two young children. (4 &1 yrs) We had a triple room, and we bought our own cot bed for our infant. Once we erected the cot bed (admitadly this is no fault of hotel's as our own) but there was literally no where to move and unable to even open the wardrobe due to space. Our other party members with a normal double room also had very small rooms.
I would have also liked a bath having children, but the room only had a tiny shower and very little space to squeeze past in the bathroom.
We had a few maintenance issues, the air con remote was broken but they quickly replaced this for us, and our door came of the hinges!- again reception was quick to send somebody up immediately to fix back on.
Overal we only stayed 2 nights and planned to squeeze a lot of sightseeing in and therefore only be in our room to sleep, so accommodation for fine for our needs as location was the highest importance, but if you plan a longer stay, I would suggest a hotel with slightly larger rooms.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Carolinelju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Balkan_Mngmt, Front Office Manager at Balkan Orient Express Hotel, responded to this review, September 13, 2013
Dear,

Thank you for choosing Balkan Orient Express Hotel during your stay in Belgrade.
We are glad because our services and staff has been pleasant to you.
Unfortunately, the room where you've stayed is one of the smallest we have for families. We always encourage our guests to write their expectations about room type and other preferences before arrival, either to request it at reception desk upon arrival. At Balkan Hotel we are always thriving to delight our guests and we regret because we haven't been informed about your room preferences, as a room change is the least we could do for you.

Please do accept our invitation for your next visit, as we wish to meet your expectations without any exception.

Warm regards,

Branimir Mladenovic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Balkan Orient Express Hotel

Property: Balkan Orient Express Hotel
Address: Prizrenska 2, Belgrade 11000, Serbia
Location: Serbia > Belgrade
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#43 Luxury Hotel in Belgrade
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Balkan Orient Express Hotel 4*
Number of rooms: 88
Official Description (provided by the hotel):
Hotel Balkan is an oasis of peace and cosiness, placed amidst the boiling energy and tumultuous life of Belgrade center, daily visited by thousands of people, and is an ideal basis for businessmen as well as for leisure travelers. ... more   less 
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Also Known As:
Balkan Hotel Belgrade

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