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Reviewed May 29, 2019

The location was good, the bedrooms were clean and most of the staff were friendly and helpful. Reception especially, they were smiling and spoke perfect English.

The room was incredibly basic, no comfort, no facilities. There was a Nescafe coffee machine but those pods destroy the planet and there was no kettle or tea bags which was disappointing. The rooms were absolutely boiling and the thermostat impossible to figure out. At one point I was sure it was off yet the room went from 24 degrees (already too hot) to a stifling 27. The TV worked for about 5 minutes, then switched to a loading screen. Every time.

The service at the lobby restaurant was friendly but incredibly slow and they didn't have most of the items. You had to compete with the waiting staffs constantly ringing mobile phone. Food was OK but bland and overpriced. We wanted to try their rooftop restaurant but had never seen such an uninspiring menu, so we left and ate elsewhere.

In general, not a bad hotel, but very basic. Not luxury in any way and in need of quite a few improvements such as the menu food being available, faster service and better facilities in the rooms.

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank britinmalta
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nikos S, General Manager at Metropol Palace, a Luxury Collection Hotel, Belgrade, responded to this reviewResponded May 30, 2019

Dear Britinmalta,

Thank you for taking the time to share your valuable feedback. It has come to our attention that the service you received during your recent stay did not meet your expectations and for this we sincerely apologise.
The experience you described is not characteristic of the level of service our associates strive to provide. Please know that all your notes have been shared with relevant Head of Departments in an effort to prevent some issues from occurring in the future and as incentive for improvement regarding suggested areas.

We look forward to welcome you back and restore your confidence in the Metropol Palace, a Luxury Collection Hotel, Belgrade.

Sincerely,
Nikos Stergiopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2019

In the center of the city with park surroundings.
Exceptional accommodation and service. Very friendly staff.
Ideal for business and leisure travelers.
Fitness & Spa Center with huge pool.
Incredible views from the fine dining restaurant on the 10th floor!

Date of stay: May 2019
3  Thank gmgts
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nikos S, General Manager at Metropol Palace, a Luxury Collection Hotel, Belgrade, responded to this reviewResponded August 17, 2019

Dear Valued Guest,


Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

Looking forward to welcome you back to Metropol Palace, a Luxury Collection Hotel in Belgrade.

Sincerely,
Nikos Stergiopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 23, 2019 via mobile

Instagram: @travelyaps

I loved this place. It was a little far from tourist sites but it made for a nice walk to dinner and back. Super safe area, friendly staff and they treat Marriott members with real acknowledgement ! I loved my courtyard facing deluxe room! Everything was perfect. Their gym and spa is unreal! It’s so top of the line and titanium Marriott members get a 25 minute free massage. The breakfast was good, produce extremely fresh.

Date of stay: May 2019
Trip type: Traveled solo
1  Thank JimmyTheAdventurer
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nikos S, General Manager at Metropol Palace, a Luxury Collection Hotel, Belgrade, responded to this reviewResponded August 17, 2019

Dear Valued Guest,

Thank you for taking the time to review your stay with us. We are happy to hear that you enjoyed our breakfast offers, as well as spa centre facilities and that our level of service fulfilled your expectations. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this.

We are always pleased to be your second home when you're at the area.

Sincerely,
Nikos Stergiopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2019

The hotel was elegant without being stuffy. Lots of light and open spaces in the public area. It has a nice park behind it giving easy access to walking/running path. The room I got upgraded to due to my status was spacious, comfortable, and modern. The location was not in the middle of the heart of the city but pretty much walkable if needed. The hotel WAS very close to the Tesla museum and some cool restaurants and bars. The views towards the park made it pretty quiet. Windows were openable which was nice in the evening. The breakfast buffet was excellent; staff at the restaurant could have been a little more "on" (i.e., paying better attention to whether we needed more coffee, etc. since it was not self-serve coffee). The price point was great for the stay. I booked transport to/from the airport and it was very well done (on-time, clean vehicle, safe driving, etc.).

While the bar area had a smoking and non-smoking section, the division between the two really made the smoke smellable in the non-smoking section. I only stayed at the bar because of the conversation with the bartender made the visit to the bar enjoyable (he told me about local specialties, etc.).

Room tip: Facing the park so it will be quieter
Date of stay: May 2019
  • Trip type: Traveled solo
    • Location
    • Rooms
    • Service
2  Thank ilivetotravel_Raul
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nikos S, General Manager at Metropol Palace, a Luxury Collection Hotel, Belgrade, responded to this reviewResponded August 17, 2019

Dear Valued Guest,

Thank you very much for sharing with us your experience. We are happy to hear that overall you had a pleasant stay in Metropol Palace, A Luxury Collection Hotel.

Thank you also for your constructive comments regarding breakfast service and you may be sure that your notes have been shared whit relevant Head of departments as incentive for improvement.

We are looking forward to welcome you back providing you next time an entirely flawless experience.

Sincerely,
Nikos Stergipoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2019

Excelent hotel. Located in the city center,nice rooms with excelent staff. Very profesional and very much guest oriented.Special thanks for e celent service to Sandra,Goran,Nadja....spa centeris amazing

Date of stay: May 2019
Trip type: Traveled as a couple
Thank Panagiota8
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nikos S, General Manager at Metropol Palace, a Luxury Collection Hotel, Belgrade, responded to this reviewResponded May 13, 2019

Dear Panagiota8,

We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Sandra, Goran and Nadja that they made an impact during your stay. We hope to welcome you back to the hotel soon!

Sincerely,
Nikos Stergiopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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